Customer Care

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Global CRM Manager in Customer Care Would you like to analyze business needs and link this together with your insights to CRM and IT, hence creating valuable solutions? Are you excited by developing new tools and related processes within Customer Care? Are you looking for an interesting opportunity where you can make a positive impact on the customers’ experience with 3Shape, a rapidly growing MedTech company that has innovation at its core? Then this position might be for you.About the teamYou will join the international team “Projects and Operational Excellence”, which consist of five engaged and competent Project Managers located in Copenhagen, Denmark and Kyiv, Ukraine. Customer Care covers four regions and consist of 200+ people around the globe, and we also work closely with the Vice President of Customer Care. We define and execute projects that will ensure transformation within Customer Care and that we meet our ambitious goals of delivering easy and delightful customer service in an efficient way. After-sales services are a high priority area for 3Shape, meaning we are continuously planning and implementing new tools and global processes to elevate the customer experience. Current projects in the team include launching a customer facing knowledge base, chat and text solutions, as well as implementing our part of the cross-functional go-to market strategy.About the roleAs the Global CRM Manager, you will be given the opportunity to maximize the value of our CRM solution. Focus will be larger CRM improvements and ensuring that our CRM solution enables the projects we implement in the team (e.g. ensuring technical capabilities for chat, building CRM processes to support new order process, integrating a sub division into the platform). Your responsibilities include finding solutions to business needs and develop concrete business processes often supported by CRM or other tools. Furthermore, based on your technical insights, you propose new tools and way of working that would be valuable to implement in Customer Care in order to improve the customer experience.Your responsibilities will include, but are not limited to, the following:
  • Ensure that we maximize the value of our CRM solution
  • Plan and implement CRM related projects/ processes including great collaboration with CRM technical team and colleagues in Customer Care
  • Successfully rollout other IT based tools
  • Contribute to projects with your great technical and process related insights
  • Train users across the organization in new tools/way of working
  • Influence what projects we should focus on in the team and impact the direction of Customer Care
    • The ideal candidate has the following professional experience and competencies:
  • Great understanding of CRM systems and IT in general (we use Microsoft Dynamics CRM)
  • Strong understanding of business needs and processes
  • Process Management skills and experience working with user stories
  • Preferably a bachelor’s or master’s degree in business, IT, engineering or similar
  • Fluent in English
  • Experience within customer service or customer experience is a plus
    • The ideal candidate has the following personal attributes:
  • Great understanding of business and IT, and enjoys linking the two together
  • Structured and organized
  • Thrives in a growth environment and like taking responsibility and be proactive
  • Great communication skills and someone people like to work with
  • Passionate about customer experience and creating great processes and tools for your colleagues
  • A positive can-do attitude and a teamplayer
    • What we offer
  • The foundation to perform at your best and continuously grow and develop yourself, both professionally and personally
  • An inspiring and collaborative work environment with social, highly skilled and committed colleagues
  • An entrepreneurial mindset and an international work environment
  • A large degree of autonomy and trust to manage your own tasks incl. our flexible work program
  • The opportunity to become part of the success that 3Shape has created over the past 20 years
    • We will be glad to welcome you in our team!ApplicationPlease do not hesitate to apply as we will be reviewing candidates continuously. If you have any questions, please contact hiring manager Gitte Milling Groth at [email protected] or +45 9386 9311.We encourage all relevant applicants to apply. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status. All qualified applicants will be given equal opportunity and the selection is based on job-related factors.About us3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Now, twenty years later, 3Shape is 1,600+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world.


    Information og data

    Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".

    Arbejdsstedet er beliggende i København

    Jobbet er oprettet på vores service den 23.3.2022, men kan have været deaktiveret og genaktiveret igen.

    Rapportér
    Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
    • Kundeservicemedarbejder
    • København
    Rapportér

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