Customer Success Manager, Digital Services
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Roslev
Are you service minded, customer oriented and a digital wizard? Do you thrive when you deliver excellent customer satisfaction? If this description fits you, you might be the new Customer Success Manager to join our dedicated SKOV Global Service team!
Responsibilities and Tasks
SKOV is implementing the strategy to deliver the world’s leading management solution for integrated value chains within the poultry and pig industry. To give outstanding customer support, we are now building customer success teams for our global customers. The primary responsibility of these teams is to actively help the Sales Managers to sell digital services and to be accountable for successful onboarding and retainment of customers. Secondary, the teams must make additional sales of digital services and physical products as well as act as the customer’s voice inside the SKOV organization.
We are looking for a Customer Success Manager to be the coordinator of these groups as well as having hands-on contact to the customers. In this role you will work with a portfolio of customers to ensure that they are successful and delighted by the SKOV digital solutions. It will be your responsibility to monitor and ensure that we are meeting customer specific business needs and expectations from the initial stages through the full customer lifecycle while maintaining high customer satisfaction and ensuring revenue achievement for your assigned accounts. Thus, your primary tasks will be:
In the Onboarding Phase:
In the Operation Phase
Your profile
To be a success, we imagine that:
At SKOV, we contribute to an efficient and sustainable global food production. We are specialized in climate and farm management solutions for animal production, and we aspire to create climate for growth regardless of where in the world our customers and partners conduct their business.
SKOV is headquartered in Glyngøre, Denmark, but has subsidiaries in Thailand, Russia, USA, Canada and China and sales offices in 25 countries. The company employs more than 450 skilled and dedicated members of staff, and you will be part of our Global Support department and responsible to the Senior Manager from Global Support.
At SKOV, you can expect an informal work environment where flexibility and freedom with responsibility are key words. The company is doing well, and because the global potential is great, we expect further growth in the coming years. We can therefore offer an exciting and varied job in a dynamic and results-oriented company. In other words, it is the perfect time for you to get on board and influence the development!
Application
If you are interested in the job, please send us your application via our online recruitment system by clicking apply. We will be assessing the applications on an ongoing basis, so send your application as soon as possible. If you have questions regarding the position, please contact our Global Support Manager, Brian Gøtzsche on [email protected].
Responsibilities and Tasks
SKOV is implementing the strategy to deliver the world’s leading management solution for integrated value chains within the poultry and pig industry. To give outstanding customer support, we are now building customer success teams for our global customers. The primary responsibility of these teams is to actively help the Sales Managers to sell digital services and to be accountable for successful onboarding and retainment of customers. Secondary, the teams must make additional sales of digital services and physical products as well as act as the customer’s voice inside the SKOV organization.
We are looking for a Customer Success Manager to be the coordinator of these groups as well as having hands-on contact to the customers. In this role you will work with a portfolio of customers to ensure that they are successful and delighted by the SKOV digital solutions. It will be your responsibility to monitor and ensure that we are meeting customer specific business needs and expectations from the initial stages through the full customer lifecycle while maintaining high customer satisfaction and ensuring revenue achievement for your assigned accounts. Thus, your primary tasks will be:
In the Onboarding Phase:
- Being in close contact with the customer
- Check that technical prerequisites for enrollment of a new customer is fulfilled.
- Hands-on in setting up the customers digital services
- Coordinate support activities towards customers to ensure onboarding is successful.
- Ensure customer training.
In the Operation Phase
- Coordinate 1st line support activities (including escalation to 2nd 3rd level) towards customers to ensure value creation is successful.
- Follow up on status (customer, team).
- Document value creation towards SKOV business development.
- Supervise and understand customers’ use of services.
- Make up-sales of further services and equipment
- Coordinate potential new SKOV system sales leads at customers with sales manager / dealer.
- Keep sales manager/dealer well-informed.
Your profile
To be a success, we imagine that:
- You have a relevant technical and/or commercial degree, B.Sc. or equivalent.
- You have preferable some years of experience from a similar position.
- You navigate new digital tools effortlessly and have knowledge/interest in digital technology.
- It comes naturally to you to create contacts and relationships across organizations and cultures
- You speak and write English effortlessly
- You live within 1-hour drive from SKOV’s headquarters in Glyngøre
- You are willing to travel when necessary, approx. 20-40 days per year.
At SKOV, we contribute to an efficient and sustainable global food production. We are specialized in climate and farm management solutions for animal production, and we aspire to create climate for growth regardless of where in the world our customers and partners conduct their business.
SKOV is headquartered in Glyngøre, Denmark, but has subsidiaries in Thailand, Russia, USA, Canada and China and sales offices in 25 countries. The company employs more than 450 skilled and dedicated members of staff, and you will be part of our Global Support department and responsible to the Senior Manager from Global Support.
At SKOV, you can expect an informal work environment where flexibility and freedom with responsibility are key words. The company is doing well, and because the global potential is great, we expect further growth in the coming years. We can therefore offer an exciting and varied job in a dynamic and results-oriented company. In other words, it is the perfect time for you to get on board and influence the development!
Application
If you are interested in the job, please send us your application via our online recruitment system by clicking apply. We will be assessing the applications on an ongoing basis, so send your application as soon as possible. If you have questions regarding the position, please contact our Global Support Manager, Brian Gøtzsche on [email protected].
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Roslev.
Jobbet er oprettet på vores service den 27.10.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Roslev
- Mandag den 16. november 2020
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