Senior Director Customer & Commercial Excellence

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Are you a visionary leader ready to shape the future of how we engage with patients and customers in North West Europe (NWE)? Novo Nordisk is seeking an exceptional Customer and Commercial Excellence Senior Director to transform customer engagement, drive innovation and navigate the complex yet exciting challenges in our pharma industry. If you're a results-oriented leader with a passion for impact and influence, we invite you to be part of our journey to make a difference in patients' lives while fostering growth and innovation. The Position In this pivotal role, you will drive Customer Engagement setup development and capabilities across the region and will also influence the organisation on a journey from a product to a customer centric business. You will be leading high-performing NWE Customer Engagement and Sales Leadership teams across the countries, fostered by cross-functional collaboration. You will also partner with the Global teams to execute Launch Activity Plans across 15 countries, driving commercial excellence and insights generation in NWE. Your strategic, diplomatic, and inclusive leadership will be instrumental to our success. Your other responsibilities would include:
  • Define, develop and execute on new ways of working including multichannel customer engagement and defining and developing what hybrid model engagement looks like.
  • Assess, define & drive field force and sales commercial excellence development across NWE; assess, design process for segmentation, targeting, field frontline structure, productivity, and incentives.
  • Drive the CE function development in the transition from a ‘new’ to a mature function, supporting affiliates to well establish their teams, new roles and processes.
  • Support annual training plan as a content matter expert in collaboration with other functions.
  • Establish growth and profit expectations, ensuring effective financial planning; drive optimal set-up for Sales business across region NWE; provide strategic input (targets, business plans).
    • Qualifications The ideal candidate has the ability to perform under pressure and pursue stretched targets through a strategic thinking and a collaborative behaviour; proven leadership ability in international environment as well as diplomacy and excellent stakeholder management skills adaptable to all layers of the organisation; ability to navigate complexity with resilience and sense of direction, leading the team with clarity; high patient, customer and commercial understanding as well as the capacity to motivate cross organisationally and realise results through others; Moreover, you meet the following requirements:
  • Academic Master’s degree in Life sciences or a business relevant post-graduate education (i.e. MBA). PhD in life sciences
  • 10-15 years of commercial experience (sales & marketing) in the pharmaceutical industry plus 5-10 years affiliate experience or in operations
  • Profound sales experience and commercial excellence
  • Proven track record in project and cross-functional team management
  • Experience in both local and international sales and marketing a strong advantage
    • English proficiency is mandatory; other European languages are an advantage About the Department Novo Nordisk North West Europe (NWE) Region covers 15 countries across north and western Europe. We are a Region with remarkable growth and at the forefront of creating innovative solutions towards our commercial strategy and operations. Access to innovation and better care for patients across the Region is a key priority with a focus on prioritisation, customer excellence and execution. As part of Strategy and Commercial Operations team in Region NWE, you get the opportunity to join an international, high performing team having a broad variety of interactions with key stakeholders in the organisation. Working at Novo Nordisk At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care. Contact If you have any questions, please contact Mads W. Ø. Larsen, Strategy & Commercial Operations CVP at [email protected] Deadline Apply before 25th of October. You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


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    Denne ledige stilling har jobtypen "Marketingmedarbejder", og befinder sig i kategorien "Kommunikation, marketing, salg".

    Arbejdsstedet er beliggende i Bagsværd.

    Jobbet er oprettet på vores service den 10.10.2023, men kan have været deaktiveret og genaktiveret igen.

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