Loss Prevention Performance Manager
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København K
Opportunity
Loss Prevention Performance Manager
At APMM our customers are at the centre of everything we do. Therefore we need to strengthen our capability and capacity to understand our customer security requirements as well as local and international supply chain logistics requirements such as ISO, TAPA, C-TPAT, AEO, etc.
We are looking for someone to enhance, track, and report on our key performance indicators, allowing our regional and local security performance to improve in support of our customers. We want to cater for continuous improvement to drive process enhancement and increase efficiency and compliance, and we need you to develop and drive performance initiatives and compliance using existing or new data from multiple sources; and conduct customer and industry analysis generating strategic and tactical interpretations for how we can enact desired changes and strengthen customer security performance.
We offer:
Reporting to the Head of Security the Loss Prevention Performance Manager serves as the main contact for our customers and our Key Account teams on security deliverables within supply chain security and Loss Prevention (LP). You will work closely with and under the guidance of our Sr. Supply Chain LP Manager in Copenhagen who has the overall responsibility for customer compliance and LP initiatives. You are responsible for understanding, structuring, sharing, and measuring on customer security requirement and deliverables/compliance with CEN Security as well as well as working closely with the wider Security and LP Teams, with business verticals (FbM, TbM and MbM), key account managers, HSSE, and business leaders in regions and areas.
You are energetic, collaborative, have strong communication skill, and is proactive. You thrive in a rapidly changing environment and are passionate about maintaining a positive environment. You have experience in working with logistics customers, supply chain management, managing loss prevention programs, developing tools and techniques for measuring fraud, theft and illegal cargo via prevention, deterrence, detection, and investigation. OR, perhaps you work as an account manager where understanding customer requirements and delivering on those expectations really matter. This could be the job for you.
Key Responsibilities:
- Lead the discovery of customer security success criteria, understanding customer security expectations, processes, and requirements, and document product insight to address challenges
- Focus on customer engagement and delivery performance while working with various stakeholders from customer security teams, account manager and regional security, demonstrating and maximizing the value of security to Sr. management
- Consolidate Security performance in collaboration with Insights Teams
- Develop and maintain strategic long-term trusting relationships with key customer security teams in support of company objectives
- Research key customer security requirements and needs
- Suggest solutions that answer customer requirements and wants
- Ensure that customer relevant security products and services are delivered in a timely manner
- Serve as contact point for key customer security teams
- Resolve customers' complaints in an effective and respectful way
- Gather, report, and communicate customers' feedback on security service, technology and product delivery
- Measure, track and analyze key customer account metrics
- Create reports for upper management
- Keep abreast with industry and market trends and best practices
We're looking for:
- Solid experience within Customer Success, Management Consulting, Account Management or another customer-facing role
- Advanced understanding of Supply Chin Security / Loss Prevention practices
- Courage and executive presence
- Excellent interpersonal skills and ability to build trust with business partners
- Strategic business partner who understands the impact of loss prevention on top and bottom-line growth
- Excellent communication and interpersonal skills, including being empathetic
- Ability to solve complex customer problems, understanding what the underlying issues of the problem really are – not the symptoms
- Experience in sales and customer services will be an advantage
- Aptitude in networking and building relationships
- Excellent time and project management skills
- Problem-solving and negotiation aptitude
- Ability to clearly and effectfully communicate at all levels in business English
Please send us your application asap. Interviews will be held on a continuous basis.
Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging. As an equal opportunity employer, we do not discriminate on the basis of age, ancestry, national or ethnic origin, race, sex, gender identity or expression, sexual orientation, marital status, parental or caring status, religion or belief, physical or mental disability, long term health condition, pregnancy or parental leave, protected veteran status, or any other classification protected by applicable law. We actively work to address systemic bias and support representation. We therefore encourage all to apply and let us know if you require any reasonable adjustments to be made for your recruitment process. Learn more at: https://www.maersk.com/careers/diversity-equity-and-inclusion
Information og data
Denne ledige stilling har jobtypen "Marketingmedarbejder", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 17.4.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Marketingmedarbejder
- København K
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