Marketplace Community Coordinators
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Looking for a fixed-term full-time employment and are you passionate about providing a good customer service and building up relationships between partners in a digital community, then you are our new Community Coordinator for Milestone Marketplace.
Milestone Systems is growing very fast globally – and that requires new ways of working together with our customers and partners in a shared community where we enable our partners and strengthen the collaboration even further. In your position as an Onboarding Coordinator, you will act as first point of contact for all our partners who are going to join our digital community platform, Milestone Marketplace. It is a VMS industry knowledge hub that connects technology partners, system integrators and customers in a world of integrations and add-ons based on Milestone System’s Open Platform IP Video Management Systems.
In February 2020 we will open up Milestone Marketplace for a new group of partners in our Milestone Community, and we need your help to take part of the onboarding.
You will be part of an onboarding team that consists of 3 Community Coordinators located in Brøndby managed by an internal team lead and will support partners from our EMEA and APAC regions. Proper training will take place prior to starting the position.
Personal skills:
- You think great customer service
- You are verbally strong, and you are 100% customer focused being “reliable, open, flexible and honest”
- You take pride in providing excellent service and support towards partners and customers
- You enjoy opening doors and from time to time call new prospects and partners and answer ad hoc inquiries on chat and e-mail
- It is in your DNA to speak with customers
- You are flexible and positive – and enjoy variety in your work days
- You are motivated by reaching business objectives and KPIs
Key responsibilities/tasks:
- Ensure and account for a successful onboarding of partners for Milestone Marketplace
- Proactively recruit new partners and partner solutions to Milestone Marketplace
- Support partners and customers via chat, email and proactive conference calls to assist partners in their efforts to enroll, subscribe and add solutions to Milestone Marketplace
- Distribute Terms & Conditions to System Integrators and enroll partners to the platform
- Assign partners’ user roles and rights in Salesforce
- Guidance and explanation of the content-adding process towards partners
- Provide support by suggesting membership upgrade/downgrade possibilities to ensure maximum value out of the platform is achieved for System Integrators
- Review the partners’ content when pages are created by the partners and provide feedback before online publishing
Professional qualifications
- Possibly a bachelor/masters student looking for a temporary position
- Expert in English, both in writing and orally. More languages are an advantage
- Possessing a global business mindset
- Used to navigating in fast-moving environments
- Preferably worked with customer service before
Milestone offers
We offer an exciting and challenging job in the world´s leading Video Management Software company.
You will be part of an organization of professional and talented colleagues. At Milestone we have a strong belief in the empowerment of our employees, and YOU are the key to our success! This is how we foster a true entrepreneurial culture, where you will have an excellent opportunity for professional and personal growth – and with a possibility of extending your fixed term position.
Joins us and be part of an international dynamic organization in rapid growth!
Interested? Apply now!
We are looking forward to receiving your application and CV as soon as possible, as we are continuously reviewing the applications to find the best suitable candidate. If you have any questions related to the position, please contact Susan von Bülow, Senior Digital Project Managerat +45 20 64 68 24 or [email protected]. Applications are not accepted via e-mail.
For more information, please visit our web site www.milestonesys.com or go check out Milestone Marketplace at www.milestonesys.com/community/marketplace/
Information og data
Denne ledige stilling har jobtypen "Marketingmedarbejder", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 20.12.2019, men kan have været deaktiveret og genaktiveret igen.
- Marketingmedarbejder
- København
- Fredag den 31. januar 2020
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