IT Business Consultant - Marketing & Customer Relations - , Global IT
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IT Business Consultant - Marketing & Customer Relations - Demant, Global IT
Do you want to deliver first class digital transformation solutions for the Hearing Care business area of Demant? And do you have experience and a strong interest for CRM solutions, more specifically Microsoft Dynamics CRM?
We are looking for an eager and curious Business Consultant who wants to become a lean anchor for our international Hearing Care companies (clinics) and who wants to take our current solution to another level. From the very beginning you will be an essential part of one of our global CRM implementation projects which also includes working with Click Dimensions and Pure Connect.
This is what we are doing
To strengthen a growing, evolving, and maturing business with technology, we are continuously improving our marketing application suite towards both implementing a stronger solution in upcoming projects with Portugal and France, as well as collaborating with live stakeholders around the globe from US, through UK to Australia. The business area is first and foremost Marketing & Call Center, supporting our hearing clinics and Audiologists helping more customers to hear better. We are on a digital journey towards more customer centricity, process automation, experience enhancements and modernization. Joining Demant, you will get to work with a wide pallet of people with different nationalities and educational backgrounds at the global head quarter as well as also collegial stakeholders around the world.
Your tasks as our new Business Consultant in Global IT
Below you will find your area of responsibilities:
- Work with requesting stakeholders to elicit and qualify business requirements with scenario analysis through description refinement and translation towards functional process requirements
- Assess how the requested business requirements might impact existing functional processes, global business standards and connected functional areas
- Present qualified business requirements and provide advice towards investment approval, stakeholder impact, solution scope and design direction
- Drive stakeholder communication of expected timelines and solution impact, and advise on recommended preparations for implementation
- Conduct system and integration test as well as facilitate user acceptance test and drive or guide end-user training through training material and sessions
With guidance of the Project Manager, you will take ownership and drive your assigned track, in connection with the local track lead, the Business Process Owner, peer track leads, and solutions team also located in Global IT. Furthermore, you will provide input for the solution and process design, and drive connection with collaborators together with our CRM architects.
Join our department of Marketing & Customer Relations – Located in Global IT
You will be joining our Global IT Organization which has more than 400 employees with main hubs in Denmark, Poland, US and Asia Pacific region. This organization plays an essential role when it comes to reaching the business goals of Demant.
More specifically you will join our department of Marketing & Customer Relations. In total we around 45 colleagues located at our offices in Denmark and Poland focusing on IT business processes for our hearing companies around the world. On a daily basis, you will be working together with other Business Consultants, Application Consultants, Developers and Solution Architects. You will be based at the Demant headquarters in Smørum, and you will report directly to the IT Manager of our Marketing and Customer Relations department in Global IT.
As the Business Transformation program is global, you should expect to have between 40-60 days of annual travel.
Solution oriented and systematic approach
It is important you have experience working with Marketing Business Development and IT Implementation, preferable from an international context and that you have a willingness to learn about the Hearing Care business area of Demant.
To succeed in the role, it is important that you thrive in being close to the business and our internal users. Furthermore, you should of course be interested in the technical aspects of the applications.
Maybe you have a bachelor or master’s degree either from CBS or ITU with a focus on IT. Apart from that it´s important that you have some years of experience from a global IT enterprise environment where you have gained experience from other CRM projects deploying a global template.
Finally, you are a positive and open-minded person, eager to learn and develop your skills to meet the needs of a growing business in a digital world.
Want to join the team?
If so, please apply for the job via the link no later than January 31, 2022. If you have any questions, please contact IT Manager, Allan Schaufuss Laursen, Marketing & Customer Relations at +45 51 17 68 11.
We are looking forward to hearing from you.
About Demant
Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.
The Demant Group operates in a global market with companies in more than 30 countries, employs more than 16,500 staff and generates annual revenue of DKK 16 billion. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.
Information og data
Denne ledige stilling har jobtypen "Marketingmedarbejder", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 7.1.2022, men kan have været deaktiveret og genaktiveret igen.
- Marketingmedarbejder
- København
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