Knowledge Base Manager, work from home
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Udlandet
David Kennedy Recruitment are delighted to be working with one of the worlds most innovative Engineering/Robotic Consumer electronic businesses.
Within this role you'll be supporting and reporting into the CSD (Customer Service Director)
You will develop techniques and procedures for organising, locating, and enabling access to relevant knowledge and expertise required to address specific business tasks in our knowledge base. Additionally, you will be responsible for creating governance and standards across the various teams, workflows and integrated apps. An ideal candidate thrives in a dynamic fast-paced environment and has a background in leading content and information architecture strategy across an organization. As a Knowledge Base Manager, you will define the content/knowledge management strategy and lead the content architecture and strategy. The role will focus on developing, auditing, and maintaining high quality content for employees.
Requirements
Offer
Available upon request
Contact for more information about the job:
[email protected]
Application
https://www.europelanguagejobs.com/jobs/knowledge-base-manager-135232.html
(EURES DK)
Kilde: Jobnet.dk
Within this role you'll be supporting and reporting into the CSD (Customer Service Director)
You will develop techniques and procedures for organising, locating, and enabling access to relevant knowledge and expertise required to address specific business tasks in our knowledge base. Additionally, you will be responsible for creating governance and standards across the various teams, workflows and integrated apps. An ideal candidate thrives in a dynamic fast-paced environment and has a background in leading content and information architecture strategy across an organization. As a Knowledge Base Manager, you will define the content/knowledge management strategy and lead the content architecture and strategy. The role will focus on developing, auditing, and maintaining high quality content for employees.
Requirements
- Minimum of 3 years experience in a Knowledge base role, preferably in an international company, working with cross cultural teams
- The position is Work At Home, with payroll based in Ireland but your physical location can be in Europe, with a preference for Germany, Poland, Czechia or France and have your own eligibility to work and travel (with no restriction throughout Europe)
- Advanced computer skills in Microsoft packages
- Experience with Zendesk (optional)
- Excellent organizational skills with proven ability to manage multiple concurrent projects and to adjust to frequent changes in project priorities
- Committed to excellence in customer experience
- Excellent communication skills (writing and oral) in English (must) plus another language (optional, French or German preferred)
- As a technical writer or content designer for multiple projects
- With information architecture and content management systems
- Working with subject matter experts to understand topics in detail
- Writing clearly and concisely for readers who are busy or distracted
- Taking complex technical process and explaining them simply and clearly
Offer
Available upon request
Contact for more information about the job:
[email protected]
Application
https://www.europelanguagejobs.com/jobs/knowledge-base-manager-135232.html
(EURES DK)
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Marketingmedarbejder", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Udlandet
Jobbet er oprettet på vores service den 11.2.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Marketingmedarbejder
- Udlandet
- Torsdag den 08. april 2021
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