Site Reliability Engineer | Digital Engagement Value Stream

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About the Job

Are you someone who loves to geek out about availability, scalability, stability and other -ilities for products and services? Do you thrive in a DevOps environment where you can help define how tools & processes are used to ensure those goals? Do you enjoy collecting logs and metrics and create transparency through visualization? Would you like to work for an organization that has a cloud first strategy? If yes, then we might have a position just for you!

We have an ambition to be able to deliver value to our clients quickly but in a safe, secure and compliant manner. This includes

• Ensuring that our products and services meet high SLAs
• Visualizing all relevant metrics for the teams, management and support functions
• Building and optimizing CI/CD pipelines to carry changes to live environments in minutes
• Provide the right tooling and services to empower developers efficiency
• Automating as much as possible

In a world on constant and rapid change, we recognize that in order to realize that, it requires significant engineering efforts, which is why we want to hire someone who can take a leading role and ensure that we stay at the forefront of what is possible.

We are organization that is setup as a full stack value stream with is own delivery & architecture function and development teams that are covering different areas. You will be reporting to the architecture function in the value stream. Your focus area will be the non-functional requirements across the stack and a normal week will be split between liaising with internal stakeholders, influence the strategic direction and hands on work. The role is essential for the value stream reaching the next level of maturity.

Your responsibilities will be:

• Own the capacity situation and actions to ensure continuous stability for the value stream.
• Own the Incident & Problem situation for the value stream.
• Establish solid reporting on Service Level Indicators (SLI) for availability, performance, capacity and errors for key services.
• Agree SLIs and subsequently SLOs with SL manager and key stakeholders
• Use SLO tracking to drive improvements
• Proactively identify gaps in resiliency, performance, monitoring and scalability and work with the teams to implement solutions that improve metrics.
• Coach architects, engineers & developers on resilient, highly available design, disaster recovery and related topics.
• Coach teams on performance and resilience engineering

In the short terms your immediate tasks will be to:

• Identify key indicators and establish reporting.
• Uplift reporting on operational stats into ITSM.
• Support the adoption of Dynatrace for the value stream.
• Establish monitoring capabilities and coach teams to use metrics as part of daily work.

Your profile

You are the kind of person who loves technology, how it can be applied for maximum value. You are a problem solver, and prefer to tackle them in collaboration with your peers and stakeholders. You are a numbers guy, and know how to use them to gain insights and spot trends. To succeed in this role, ideally, you are a passionate programmer who’s interest and focus has shifted towards – or always been – the reliability that helps teams continuously deliver more value faster and safer. It is important that you understand or can relate to the world of a developer, a manager, a product owner, a 1st and 2nd level supporter, an infrastructure engineer, IT security staff, that all of these functions are contributing to the overall success of the company.

It is therefore important that you enjoy interacting with people either to understand a specific requirement or help solve a particular problem. You also like to dive deep into code, explore the art of possible and present those ideas to your peers or stakeholders.

Here are a list of some of the technologies you will come across:

• Programming & Scripting: C# .Net, .Net Core, Python, HTML5, CSS, Javascript, Powershell, Bash.
• Data Platforms: MS SQL Server, Kafka, Redis, Azure Datalake, Elastic.
• Hosting & Orchestration: Windows, Linux, Docker, Kubernetes, Airflow, Databricks.
• DevOps tools: Azure DevOps, Git, JFrog, Visual Studio, VS Code.
• Monitoring: Dynatrace, Kibana, Grafana, PowerBI

It is important that you can state strong proficiency in one or more in each category, familiarity across the most of the stack, and a willingness to pick up on those you are not familiar with yet.

We offer

We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo it is not about entitlement, it is about impact, no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.

When you work here, you become part of the Saxo family. We invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and team efforts. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.

We offer good and competitive terms of employment.

IT within Saxo Bank

Saxo Bank is a leading fintech specialist, connecting traders, investors and partners to more than 35,000 instruments –across all asset classes –from a single account. Group Technology is responsible for executing the firms digital strategy and delivering the development roadmap. We continuously work on our technology architecture and foundation to deliver value to the business and our clients in a timely, efficient and agile manner, whilst ensuring reliable and stable operations of all IT systems and services.

Our specialty is within capital markets with focus on; high reliability, large volumes, low latency and a world class, cloud-based experience for retail, institutional and white-label clients.

Group IT will accelerate Saxo Bank growth by delivering a state of the art technology platform that is scalable and competitive, to ensure we achieve more happy and active clients with a best in class Saxo Experience, while at the same time taking out complexity and reducing costs.

How to apply

Click on the apply button above to apply. We look forward to getting to know you better!

About Saxo Bank

We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.

As a fintech pioneer founded in 1992, we focus on clients, quality, speed of innovation and use of disruptive technology. Headquartered in Denmark, we employ more than 2,000 people across 60 different nationalities globally. We have offices in key financial centres around the world including London, Amsterdam, Singapore, Shanghai, Hong Kong, Sydney, Gurgaon, Tokyo and Paris. With our global footprint, you can impact how people trade financial markets worldwide.

Do you want to work for an extremely ambitious organisation at the cutting edge of banking and technology? You’ll be joining a company that:

• Continuously strives to improve the Saxo Experience and exceed our clients’ expectations
• Always invests in the future
• Builds unrivalled platforms for seasoned and experienced investors and wholesale clients that provide real-time access to global capital markets
• Consistently wins the highest accolades for our platforms, products and service

So, if you’re up for the challenge of breaking down barriers in global financial markets, we’re always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring new perspectives to our diverse team.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

For more on our story, culture and identity, please read the Saxo Bank Foundation, written by our CEO and founder Kim Fournais.