Global IT/OT Supporter
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At Novo Nordisk, we strive to be at the forefront of digital healthcare and to do so, we are on a digital ride. It's an ambitious ride that requires many bright minds in order to succeed. So, we are looking for colleagues to our newly establish Production Operations Team (ProdOps), who can help us drive and support our Operational excellence strategy for our global production sites. As our new IT/OT Supporter, you will play an important role in enabling Novo Nordisk to produce our life-saving medicines as efficiently as possible.
The position
You will be part of our new ProdOps Team, located in 3 global Hubs (Denmark, China, and Brazil). The team will provide 24/7/365 “Follow the Sun” global support on production critical systems at our Novo Nordisk production sites. You will be located in Bagsværd, DK, and provide support during normal Danish Business hours.
One of your key tasks will be to act and take responsibility as Incident Manager. Besides that, role, your tasks would be to:
• Provide system support to Novo Nordisk Global Production sites
• Act as backup for our local site support teams
• Drive Incident management and contribute to Major Incidents
• Conduct Problem management – proactive incident handling
• Facilitate knowledge transition between Global deployment team, Central (ProdOps) and Local Support teams
• Collect and document knowledge in ITSM ServiceNow tool
• Upgrade and Qualify IT systems in scope
• Conduct training to our Local support teams
• Collaborate with Local support teams to identify current and future needs Qualifications Core skills
• A technical background or an all-round knowledge of IT/OT
• Experience with specifications, design, implementation, operations, and maintenance of system solutions in a regulated industry
• Experience within IT support is an advantage We would prefer that you are experienced within manufacturing execution system (MES) PAS-X, Serialisation, OT Data Harmonization Layer or eSCADA. Also, it would be considered an advantage if you have knowledge about one or more of the topics below:
• ITIL (Incident, Problem and Change Management)
• Knowledge Management, Knowledge Centred Service (KCS)
• GxP, Good Manufacturing Practices (GMP) & Good Documentation Practices (GDP)
Personal skills
• Challenge the status quo to find new ways of working
• Possess strong analytical, problem solving and decision-making skills
• Ability to collaborate and communicate with internal and external stakeholders
• Strong leadership and change management capabilities
• Ability to remain calm, flexible and adapt to changing priorities
• Build, and leverage cross-functional partnerships
• Excellent written and oral communication skills in both Danish and English If you are curious of nature, and have a service mindset, you are the right match for us. Our ProdOps Team has started an exciting journey with a steep learning curve, where you have the opportunity to join the team and impact the future support setup. You will run fast in periods, but there will also be time to immersion and knowledge sharing. Most of all you need to be motivated to learn more about several systems and with the right mindset and ambition, you will have plenty of career and growth opportunities. We work as a Team – We deliver as a Team About The Department
With this role, we welcome you to Global IT – the digital, data, and IT partner to all parts of Novo Nordisk. We also welcome you to join a journey of digital transformation and innovation where IT makes a real difference for millions of patients worldwide. The position is based in Denmark at our Headquarters in Bagsværd but with more than 2800+ colleagues across the globe, you will have a global career path and international development opportunities. You will join a truly diverse area with a strong learning culture, flexible working arrangements and a team that works in an agile and matrix set-up. Contact For further information, please contact Salim Khaizaran at +45 3448 3411 or Dorthe Krogh Østerby +45 3079 2576. Deadline The 12th of February 2023, but please apply sooner as we will conduct interviews ongoing. Millions rely on us
Founded in Denmark in 1923, Novo Nordisk has become one of the world’s leading healthcare companies. At Novo Nordisk, we are committed to driving change to defeat diabetes and other serious chronic diseases. To fulfil this purpose, we pioneer scientific breakthroughs, expand access to our medicines, and work to prevent and ultimately cure disease. That said, we are anything but linear.
We are proud of our people too, and we employ more than 47,000 bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
The position
You will be part of our new ProdOps Team, located in 3 global Hubs (Denmark, China, and Brazil). The team will provide 24/7/365 “Follow the Sun” global support on production critical systems at our Novo Nordisk production sites. You will be located in Bagsværd, DK, and provide support during normal Danish Business hours.
One of your key tasks will be to act and take responsibility as Incident Manager. Besides that, role, your tasks would be to:
• Provide system support to Novo Nordisk Global Production sites
• Act as backup for our local site support teams
• Drive Incident management and contribute to Major Incidents
• Conduct Problem management – proactive incident handling
• Facilitate knowledge transition between Global deployment team, Central (ProdOps) and Local Support teams
• Collect and document knowledge in ITSM ServiceNow tool
• Upgrade and Qualify IT systems in scope
• Conduct training to our Local support teams
• Collaborate with Local support teams to identify current and future needs Qualifications Core skills
• A technical background or an all-round knowledge of IT/OT
• Experience with specifications, design, implementation, operations, and maintenance of system solutions in a regulated industry
• Experience within IT support is an advantage We would prefer that you are experienced within manufacturing execution system (MES) PAS-X, Serialisation, OT Data Harmonization Layer or eSCADA. Also, it would be considered an advantage if you have knowledge about one or more of the topics below:
• ITIL (Incident, Problem and Change Management)
• Knowledge Management, Knowledge Centred Service (KCS)
• GxP, Good Manufacturing Practices (GMP) & Good Documentation Practices (GDP)
Personal skills
• Challenge the status quo to find new ways of working
• Possess strong analytical, problem solving and decision-making skills
• Ability to collaborate and communicate with internal and external stakeholders
• Strong leadership and change management capabilities
• Ability to remain calm, flexible and adapt to changing priorities
• Build, and leverage cross-functional partnerships
• Excellent written and oral communication skills in both Danish and English If you are curious of nature, and have a service mindset, you are the right match for us. Our ProdOps Team has started an exciting journey with a steep learning curve, where you have the opportunity to join the team and impact the future support setup. You will run fast in periods, but there will also be time to immersion and knowledge sharing. Most of all you need to be motivated to learn more about several systems and with the right mindset and ambition, you will have plenty of career and growth opportunities. We work as a Team – We deliver as a Team About The Department
With this role, we welcome you to Global IT – the digital, data, and IT partner to all parts of Novo Nordisk. We also welcome you to join a journey of digital transformation and innovation where IT makes a real difference for millions of patients worldwide. The position is based in Denmark at our Headquarters in Bagsværd but with more than 2800+ colleagues across the globe, you will have a global career path and international development opportunities. You will join a truly diverse area with a strong learning culture, flexible working arrangements and a team that works in an agile and matrix set-up. Contact For further information, please contact Salim Khaizaran at +45 3448 3411 or Dorthe Krogh Østerby +45 3079 2576. Deadline The 12th of February 2023, but please apply sooner as we will conduct interviews ongoing. Millions rely on us
Founded in Denmark in 1923, Novo Nordisk has become one of the world’s leading healthcare companies. At Novo Nordisk, we are committed to driving change to defeat diabetes and other serious chronic diseases. To fulfil this purpose, we pioneer scientific breakthroughs, expand access to our medicines, and work to prevent and ultimately cure disease. That said, we are anything but linear.
We are proud of our people too, and we employ more than 47,000 bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 24.1.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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