Product Owner for End-user support

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Are you ready to scale up your career within End User Support Experience in an agile and global organisation? Do you want to be part of forming the future of End User Support Experience by building up a function that directly impacts thousands of users in a company that help millions of people living with diabetes, obesity, and rare blood diseases? If yes, you might be the new Product Owner for End-user Support Experience we are looking for to join our Global IT Support team. Apply today! About this role An attractive opportunity has become available as Product Owner of End-user Support experience in Global IT Support. In this role, you will convert ideas into practical actions ensuring that our +70.000 end-users will get a great user experience when IT support is needed. This is by driving epics according to business processes, refining features, and helping the team clarify stories, defects, and enablers. The product you will own is responsible for the user experience for +70.000 end-users. You will be working with the product delivery team consisting of 6 highly skilled people, all working with the focus on end-user support experience. You will lead process improvement initiatives with the delivery team by identifying, analysing, implementing, and monitoring improvements. Another responsibility is collaborating with the rest of the Global IT Support area to ensure EUSE initiatives deliver the intended value. Your main stakeholders, besides your area, will be the management team, and senior stakeholders in the various business areas and regions of Novo Nordisk. The job is global, and some travel activity will be needed. As EUSE Product Owner, you will focus on a broad range of activities to ensure that the team's solution(s) meet the business expectations. Common day-to-day tasks come here:
  • Building, prioritizing, and maintaining team backlog.
  • Preparing your team for PI (Program Implements) planning activities, driving the PI planning and support in other agile events like demos
  • Working closely with Product Manager to define the product strategy/roadmap
    Budgeting responsibility for the Epics and feature
  • Close collaboration with our Global Service Operations Manager to ensure the link between Service operation and Product development
    • The skills we hope to see As an ideal candidate, you have:
  • 10+ years of experience in a global IT organisation along with 5+ years of experience of service management in Service Desk and IT Support area in an international company
  • Advanced knowledge on Agile principles, methodology and experience in preparing, executing events in an Agile team context
  • Capability of handling distributed Agile teams spread geographically - two or more countries in various time zones
  • Solid experience with UX, design thinking and customer journeys
  • Expertise in Agile tools e.g. Scrum, Kanban, SAFe, DevOps as well as strong background in backlog management and prioritization techniques
  • Solid experience with global 1st level support, RFP, project and financial management as well as In-depth knowledge about IT support market standards, such as ITIL Framework, ITSM and KCS methodologies.
    • On a personal level you are a self-motivated professional and a great communicator with a high level of personal drive and strong understanding of enabler work to ensure priorities. Besides you have a great ability to handle high number of tasks simultaneously and understand complex Service Desk and IT Support risks & problems and present the essence. As our corporate language is English, we expect you to be fluent both spoken and written English. Please note that if this opportunity sounds like your dream job, but you’re not sure if you meet all the requirements, we still want to hear from you. The team waiting for you Global IT Support is anchored within the DD&IT organization and has employees based in different countries across the world. In DD&IT, we work Agile, and in the GITS Product Area, we have four products and eight regional teams. The products cover End User Support Experience, Service Operation Excellence, Regional IT Services and ITAM. You will be part of a continued journey to deploy and improve the Agile organization and competencies. By joining DD&IT, you will become part of a strong global community of more than 1,200 skilled IT professionals, who are responsible for IT systems, services, and platforms in Novo Nordisk. We work in a truly global organization based on agile principles, and continuously strive to improve our ways of working. Working at Novo Nordisk Novo Nordisk is a global healthcare company headquartered in Denmark. For 100 years, we have been driving change to defeat diabetes and other serious chronic diseases. As a result, our treatments today benefit millions of people living with diabetes, obesity, and rare blood and endocrine diseases. We are proud of that. We are proud of our people too, and we employ more than 50,000 bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk. Contact For further information, please contact Camilla Lenter, Senior Agile Manager at [email protected] Deadline 30 July 2023 Interviews will be conducted on an ongoing basis, so we encourage you to apply as soon as possible. You do not need to attach a cover letter to your application, but please include a few lines about your motivation in your resume or CV. In addition, please avoid the use of photos in your CV. This makes for a better and more fair process. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


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    Jobbet er oprettet på vores service den 7.4.2023, men kan have været deaktiveret og genaktiveret igen.

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