Product Owner for End-user support

Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger

Bagsværd

Are you ready to scale up your career within End User Support Experience in an agile and global organisation? Do you want to be part of forming the future of End User Support Experience by building up a function that directly impacts thousands of users in a company that help millions of people living with diabetes, obesity, and rare blood diseases? If yes, you might be the new Product Owner for End-user Support Experience we are looking for to join our Global IT Support team. Apply today! About this role An attractive opportunity has become available as Product Owner of End-user Support experience in Global IT Support. In this role, you will convert ideas into practical actions ensuring that our +70.000 end-users will get a great user experience when IT support is needed. This is by driving epics according to business processes, refining features, and helping the team clarify stories, defects, and enablers. The product you will own is responsible for the user experience for +70.000 end-users. You will be working with the product delivery team consisting of 6 highly skilled people, all working with the focus on end-user support experience. You will lead process improvement initiatives with the delivery team by identifying, analysing, implementing, and monitoring improvements. Another responsibility is collaborating with the rest of the Global IT Support area to ensure EUSE initiatives deliver the intended value. Your main stakeholders, besides your area, will be the management team, and senior stakeholders in the various business areas and regions of Novo Nordisk. The job is global, and some travel activity will be needed. As EUSE Product Owner, you will focus on a broad range of activities to ensure that the team's solution(s) meet the business expectations. Common day-to-day tasks come here:
  • Building, prioritizing, and maintaining team backlog.
  • Preparing your team for PI (Program Implements) planning activities, driving the PI planning and support in other agile events like demos
  • Working closely with Product Manager to define the product strategy/roadmap
    Budgeting responsibility for the Epics and feature
  • Close collaboration with our Global Service Operations Manager to ensure the link between Service operation and Product development
    • The skills we hope to see As an ideal candidate, you have:
  • 10+ years of experience in a global IT organisation along with 5+ years of experience of service management in Service Desk and IT Support area in an international company
  • Advanced knowledge on Agile principles, methodology and experience in preparing, executing events in an Agile team context
  • Capability of handling distributed Agile teams spread geographically - two or more countries in various time zones
  • Solid experience with UX, design thinking and customer journeys
  • Expertise in Agile tools e.g. Scrum, Kanban, SAFe, DevOps as well as strong background in backlog management and prioritization techniques
  • Solid experience with global 1st level support, RFP, project and financial management as well as In-depth knowledge about IT support market standards, such as ITIL Framework, ITSM and KCS methodologies.
    • On a personal level you are a self-motivated professional and a great communicator with a high level of personal drive and strong understanding of enabler work to ensure priorities. Besides you have a great ability to handle high number of tasks simultaneously and understand complex Service Desk and IT Support risks & problems and present the essence. As our corporate language is English, we expect you to be fluent both spoken and written English. Please note that if this opportunity sounds like your dream job, but you’re not sure if you meet all the requirements, we still want to hear from you. The team waiting for you Global IT Support is anchored within the DD&IT organization and has employees based in different countries across the world. In DD&IT, we work Agile, and in the GITS Product Area, we have four products and eight regional teams. The products cover End User Support Experience, Service Operation Excellence, Regional IT Services and ITAM. You will be part of a continued journey to deploy and improve the Agile organization and competencies. By joining DD&IT, you will become part of a strong global community of more than 1,200 skilled IT professionals, who are responsible for IT systems, services, and platforms in Novo Nordisk. We work in a truly global organization based on agile principles, and continuously strive to improve our ways of working. Working at Novo Nordisk Novo Nordisk is a global healthcare company headquartered in Denmark. For 100 years, we have been driving change to defeat diabetes and other serious chronic diseases. As a result, our treatments today benefit millions of people living with diabetes, obesity, and rare blood and endocrine diseases. We are proud of that. We are proud of our people too, and we employ more than 50,000 bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk. Contact For further information, please contact Camilla Lenter, Senior Agile Manager at [email protected] Deadline 30 July 2023 Interviews will be conducted on an ongoing basis, so we encourage you to apply as soon as possible. You do not need to attach a cover letter to your application, but please include a few lines about your motivation in your resume or CV. In addition, please avoid the use of photos in your CV. This makes for a better and more fair process. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


    Information og data

    Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".

    Arbejdsstedet er beliggende i Bagsværd.

    Jobbet er oprettet på vores service den 7.4.2023, men kan have været deaktiveret og genaktiveret igen.

    Rapportér
    Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
    • Øvrige
    • Bagsværd
    Rapportér

    Lignende jobs

    • Øvrige i Frederiksberg C

      Fri kontakt
      Se https://www.digitaldisruptionmedia.com/jobs/piccolinepiccolo-sges-snarest
      • Øvrige
      • Frederiksberg C
      Få mere info

    • Restaurant Manager, Restaurant Ansvar at Scandic S...

      Fri kontakt
      Job Description. If you are ambitious, goal-oriented and not afraid to clear habitual thinking off the table, then we believe that you are our new Restaurant Manager for Restaurant Ansvar, Scandic Spectrum. We know that you take responsibility and have peace of mind with the full overview.
      • Øvrige
      • København
      Få mere info

    • Restaurant Manager til Restaurant Ansvar, Scandic ...

      Fri kontakt
      Er du ambitiøs, målrettet og ikke bange for at rydde vanetænkning af bordet, så tror vi på, at du er vores nye Restaurant Manager til Restaurant Ansvar, Scandic Spectrum. Vi ved, at du ta’r ansvar og har ro i maven med det fulde overblik. Du er god til at organisere, købe ind, lede og dele din viden.
      • Øvrige
      • København
      Få mere info

    • Conference Host, fuldtid, Scandic Sluseholmen

      Fri kontakt
      Griber du mulighederne, har overblik og er god til at guide vores gæster, så tror vi på, at du er vores nye Conference Host på Scandic Slusenholmen. Vi ved, at du brænder for at gøre en forskel og har fokus på detaljerne. Og vi ved, at du får tingene til at ske og gerne sætter overliggeren lidt højere for at skabe en succes.
      • Øvrige
      • København
      Få mere info

    Statistik over udbudte jobs som øvrige i Bagsværd

    Herunder ser du udviklingen i udbudte øvrige i Bagsværd over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal øvrige.

    Se flere statistikker her:
    Statistik over udbudte øvrige i Bagsværd over tid

    Dato Alle jobs som øvrige
    7. november 2024 58
    6. november 2024 57
    5. november 2024 57
    4. november 2024 53
    3. november 2024 58
    2. november 2024 57
    1. november 2024 56
    31. oktober 2024 64
    30. oktober 2024 50
    29. oktober 2024 49
    28. oktober 2024 47
    27. oktober 2024 53
    26. oktober 2024 53
    25. oktober 2024 54
    24. oktober 2024 51
    23. oktober 2024 51
    22. oktober 2024 49
    21. oktober 2024 50
    20. oktober 2024 55
    19. oktober 2024 55
    18. oktober 2024 53
    17. oktober 2024 49
    16. oktober 2024 51
    15. oktober 2024 58
    14. oktober 2024 58
    13. oktober 2024 67
    12. oktober 2024 67
    11. oktober 2024 64
    10. oktober 2024 63
    9. oktober 2024 62
    8. oktober 2024 59
    Fold ud

    Populære søgninger

    Lignende søgeresultater

    Se alle populære søgninger