Service Catalogue Mgmt Consultant

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Do you want to play a central role in securing the most effective and easy-to-use HR self-service solutions to the employees in Novo Nordisk? Are you motivated by developing new HR services and improving the HR service catalogue, and do you have interpersonal skills to navigate in a complex and global stakeholder landscape? Our HR portal, askHR (ServiceNow HR) is the one point of entry to HR in Novo Nordisk where employees can perform self-service on HR tasks, contact the regional service centres and find answers to all their HR questions spanning from global HR concepts to local employment-related questions. If you want to be a part of Novo Nordisk growing journey and embark on a life-changing career, then look no further. Apply today and join us as Service Catalogue Mgmt Consultant. The position Your main responsibility will be to improve the HR service catalogue in askHR (ServiceNow HR). You will be hands-on every day, when you work to improve our services to make them fast and intuitive to use. While improving services on the portal, you will strive to increase accuracy in what can be filled into the services – e.g. by minimizing free text and identifying other ways of securing quality input for easier case handling. As we process many HR cases through our system, there is plenty of data you can use to understand usage of services and portal content and to analyze how services can be improved for the users and for the HR agents handling incoming cases. You are expected to deliver quality advice to stakeholders in our regional and global service centers and our global centers of excellences on a daily basis, collaborate with a large ServiceNow HR team including competent employees from HR and IT.
  • Reviewing incoming requests to assess problems that need to be solved and identifying the business value they provide to the organization
  • Gather business requirements and illustrate solutions which follows the services standards and ensure adherence to technical architectural decisions for the service catalogue, workflows etc
  • Collaborating closely with stakeholders from both service centers and process groups to enable process optimization from a system perspective
  • Collaborate closely with other content roles (knowledge management, communication) to ensure accuracy in the content we deliver on the portal
  • Using data analysis from askHR (ServiceNow HR) on services usage, case creation to identify opportunities for improvement and automation
    • Qualifications
  • You have an academic degree probably within the field between HR, IT service delivery, process management/optimization
  • As minimum 3-4 years’ experience in a relevant position e.g. within process improvement/LEAN, IT/HR service delivery or HR service management
  • You have a process- and user experience-oriented mindset enabling you to identify process and system improvements opportunities end to end
  • It is important that you can navigate in a complex and global stakeholder landscape
  • Your personal drive, focus on improvement opportunities and the ability to execute projects independently and proactively, secures that value is added where it matters and within deadlines
  • Good communicator, customer oriented and appear with a constructive and solution-oriented mindset – even in difficult situations
  • English proficiency in writing and speech is necessary
  • It is an advantage if you have been facilitating improvements to HR services or processes in collaboration with Service Centers before.
  • It is a big advantage if you have technical knowledge about IT systems and their use in HR relations, especially with ServiceNow
    • About the department The job is in the Global P&O Digital Development & Analytics, in the askHR Digital Solutions unit, where we operate and develop the ServiceNow HR portal to support employees across Novo Nordisk, performing their HR related tasks. You will be part of a global, agile team of HR- and IT professionals driving the development and maintenance of the HR portal. We collaborate closely and encourage quality mindset and proactivity. Working at Novo Nordisk At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds, and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing. Contact For more information, please contact Director, AskHR Digital Solutions, Nina Westergaard, at +45 30755547 Deadline February 15th 2024. Please note that applications will be reviewed continuously. You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


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    Jobbet er oprettet på vores service den 19.12.2023, men kan have været deaktiveret og genaktiveret igen.

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