Technical Consultant for the Business Services organization at Jabra
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This position can be located in the Munich/Raubling area or in Copenhagen.
Do you have experience from understanding customer audio and video needs? Do you enjoy providing hands-on technical customer support and working closely with sales? And do you want to work in a global setting for a company that is a leader in its field?
Then we are looking for you to join us at Jabra to support our large regional and global business-to-business customers in some of our key European markets in EMEA DACH (Germany, Austria, Switzerland) and EMEA North (UK and Scandinavia).
Join Jabra and GN – transforming lives through the power of sound
When it comes to audio, Jabra is one of the most recognizable brands in the world. As a part of GN, we share the aim to make life sound better for millions of people. Through our audio and video conferencing solutions, we truly work for the cause at Jabra.
Specifically, you will be joining the Business Services team, which is a part of Jabra Support & Services. The Business Services team consists of eight dedicated people, working with the deployment of headsets and video solutions as well as developing new services for Jabra, e.g. support packages or extended warranty. We are a very global bunch, located in the US, Denmark, Germany and France who work very closely together despite the distance.
On-site or virtual customer assistance and close collaboration with Sales
As our new technical consultant, you will be interacting with Sales and customers and provide pre-deployment, deployment and post-deployment services of our audio and video products. You will be independently in charge of your region, and we prefer that you live in the EMEA DACH or EMEA North regions, potentially close to our offices in either the greater Munich or greater Copenhagen areas.
You can look forward to very varied workdays, and you will spend a fair share of your time travelling to visit customers to assist them with the deployment of our products on site – we expect that 25% of your time will be with customers and Sales.
Specific tasks include:
This is a role where you have the opportunity to work from home when you are not spending time with customers or visiting one of our local offices.
“Our team is unique in the sense that our global presence has enhanced our team spirit. We know each other well and have great interactions and daily back-and-forth exchanges on all topics – both personal and professional. This is really a great team to work for,” says Head of Business Services Tobias Johansson.
Excellent tech skills – great at customer interactions
With excellent tech skills and an ability to connect with other people, be it customers or internal stakeholders, you quickly understand their needs and can translate them into tech solutions. You have an inviting personality combined with a big interest in the tech world as well as a good business mindset.
You view sales and support teams as a collective group of support professionals, and you have the ability to motivate your colleagues to achieve successful results with your positive attitude. With a sense of urgency combined with an attention to detail and quality, you can balance the immediate need with the long-term picture.
We also hope that you:
Would you like to know more?
To apply, use the ‘APPLY’ link no later than June 6th 2021. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible.
If you want to know more about the position, you are welcome to contact Head of Business Services Tobias Johansson on +45 2090 7303.
#LI-Jabra
Do you have experience from understanding customer audio and video needs? Do you enjoy providing hands-on technical customer support and working closely with sales? And do you want to work in a global setting for a company that is a leader in its field?
Then we are looking for you to join us at Jabra to support our large regional and global business-to-business customers in some of our key European markets in EMEA DACH (Germany, Austria, Switzerland) and EMEA North (UK and Scandinavia).
Join Jabra and GN – transforming lives through the power of sound
When it comes to audio, Jabra is one of the most recognizable brands in the world. As a part of GN, we share the aim to make life sound better for millions of people. Through our audio and video conferencing solutions, we truly work for the cause at Jabra.
Specifically, you will be joining the Business Services team, which is a part of Jabra Support & Services. The Business Services team consists of eight dedicated people, working with the deployment of headsets and video solutions as well as developing new services for Jabra, e.g. support packages or extended warranty. We are a very global bunch, located in the US, Denmark, Germany and France who work very closely together despite the distance.
On-site or virtual customer assistance and close collaboration with Sales
As our new technical consultant, you will be interacting with Sales and customers and provide pre-deployment, deployment and post-deployment services of our audio and video products. You will be independently in charge of your region, and we prefer that you live in the EMEA DACH or EMEA North regions, potentially close to our offices in either the greater Munich or greater Copenhagen areas.
You can look forward to very varied workdays, and you will spend a fair share of your time travelling to visit customers to assist them with the deployment of our products on site – we expect that 25% of your time will be with customers and Sales.
Specific tasks include:
- Engaging proactively to promote and deliver pre-deployment, deployment and post-deployment services to Jabra Enterprise customers for our audio solutions (high-quality headsets and speakers) and video conferencing solutions in the EMEA DACH and EMEA North regions
- Engage with Channel and Customer Sales to provide product and service solutions and proof of concept support to expedite sales process
- Gaining a complete understanding of the customer’s objectives and issues through on-site visits, email, phone calls and product research
- Providing proposals to sales and customers before the deployment/installation of devices is carried out
- Providing feedback to and work with our Engineering department with regards to any potential issues you encounter which you are unable to solve yourself
- Promoting existing and new services roll-out together with our sales department, partners and customers, including explaining key service advantages and unique selling points
This is a role where you have the opportunity to work from home when you are not spending time with customers or visiting one of our local offices.
“Our team is unique in the sense that our global presence has enhanced our team spirit. We know each other well and have great interactions and daily back-and-forth exchanges on all topics – both personal and professional. This is really a great team to work for,” says Head of Business Services Tobias Johansson.
Excellent tech skills – great at customer interactions
With excellent tech skills and an ability to connect with other people, be it customers or internal stakeholders, you quickly understand their needs and can translate them into tech solutions. You have an inviting personality combined with a big interest in the tech world as well as a good business mindset.
You view sales and support teams as a collective group of support professionals, and you have the ability to motivate your colleagues to achieve successful results with your positive attitude. With a sense of urgency combined with an attention to detail and quality, you can balance the immediate need with the long-term picture.
We also hope that you:
- Have 3-7 years of proven customer service or technical sales experience, ideally in the telecom, high-tech, UC collaboration, video or consumer electronics industry.
- Exhibit great knowledge of digital audio and video connections in enterprise environments for Windows and Mac.
- Exhibit good knowledge of collaboration applications (e.g. Skype, Teams and/or Zoom). AV networking and video transmission protocol knowledge and understanding of USB and wireless technologies is seen as an advantage as is experience with thin clients.
- Are fluent in English and speak German at a high level – Scandinavian languages are an advantage as are other languages, though not a requirement.
- Have experience from both large and small partners (resellers) or with customers in EMEA, particularly in Germany, the UK and/or Scandinavia. Are proactive, experienced and effective in relationship management and able to communicate on many levels in an organization.
- Can travel approximately 25% of your time to customers on site in EMEA DACH and EMEA Nordic region.
Would you like to know more?
To apply, use the ‘APPLY’ link no later than June 6th 2021. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible.
If you want to know more about the position, you are welcome to contact Head of Business Services Tobias Johansson on +45 2090 7303.
#LI-Jabra
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 1.6.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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