Regional Service Engineer
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Ballerup
Location : our offices in Raubling (Germany) or Ballerup (Denmark).
Would you like to join colleagues from all over the world making life sound and look better to our customers globally?
Join us as a Level 2 technical resource for customers, partners, and internal colleagues on escalations encompassing Jabra’s entire audio and video product portfolio.
Making life sound better
You will become a critical member of the Jabra Support team in Europe. Globally we are based in Denmark, Germany, Hong Kong, and the US. Together, we collaborate on the support of all Jabra products globally which have been escalated to our team for further assistance. Through engagement with our customers, our mission is to ensure our products make life sound better for every end-user.
Primary point of contact for the identification of software driven escalations
The role will act as the most senior technical support resource in Europe on our audio and video solutions and will therefore make vital contributions towards resolving technical issues in accordance with the escalation process, as well as transferring knowledge to the relevant departments and proposing content updates to our internal Knowledge Base.
Up to 20% of travel time should be expected for meetings and interacting with our customers and/or Jabra partners, to troubleshoot installations involving Jabra devices, or collect data using applicable equipment when remote options are not feasible.
Specifically, you will:
A position where personal qualities matter
In this position, it is crucial that you enjoy collaborating and communicating with both internal and external stakeholders at all levels of management. With your strong organizational skills, you can professionally maintain an ongoing ownership of all current issues, at the same time keeping customers and stakeholders updated on progress. You hold a BS or MS degree in computer/electronic/telecommunications engineering, or a comparable combination of education and experience, but most importantly, we would expect that you:
Would you like to know more?
To apply, use the ‘APPLY’ link no later than February 3rd, 2022. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible.
If you want to know more about the position, you are welcome to contact Manager, Customer Experience & Escalations, Marcus Stuhr Perathoner on +45 6034 0072.
Would you like to join colleagues from all over the world making life sound and look better to our customers globally?
Join us as a Level 2 technical resource for customers, partners, and internal colleagues on escalations encompassing Jabra’s entire audio and video product portfolio.
Making life sound better
You will become a critical member of the Jabra Support team in Europe. Globally we are based in Denmark, Germany, Hong Kong, and the US. Together, we collaborate on the support of all Jabra products globally which have been escalated to our team for further assistance. Through engagement with our customers, our mission is to ensure our products make life sound better for every end-user.
Primary point of contact for the identification of software driven escalations
The role will act as the most senior technical support resource in Europe on our audio and video solutions and will therefore make vital contributions towards resolving technical issues in accordance with the escalation process, as well as transferring knowledge to the relevant departments and proposing content updates to our internal Knowledge Base.
Up to 20% of travel time should be expected for meetings and interacting with our customers and/or Jabra partners, to troubleshoot installations involving Jabra devices, or collect data using applicable equipment when remote options are not feasible.
Specifically, you will:
- Resolve technical issues escalated by Jabra Support Level 1 in the designated ticketing system
- Troubleshoot, reproduce, and resolve as many issues as possible and conduct sparring with our Level 3 colleagues
- Drive and own the cases and primary communication with customers for tickets escalated to Level 2 or higher
- Ensure that the customer escalation process is followed consistently within Jabra Support & services
- Propose and communicate findings to the Jabra Knowledge & Learning Center to update the Jabra Support Knowledge Base and online content
A position where personal qualities matter
In this position, it is crucial that you enjoy collaborating and communicating with both internal and external stakeholders at all levels of management. With your strong organizational skills, you can professionally maintain an ongoing ownership of all current issues, at the same time keeping customers and stakeholders updated on progress. You hold a BS or MS degree in computer/electronic/telecommunications engineering, or a comparable combination of education and experience, but most importantly, we would expect that you:
- Can work in complex international environments across countries and cultures
- Have experience and success working with customers on-site and remotely using video and collaboration tools
- Have a thorough understanding of modern technologies both within audio and video but also commonly used collaboration solutions from various vendors. 3-5 years of experience installing and configuring headset/collaborations applications or similar on Windows, macOS, Linux and ChromeOS environments, including hands-on product implementation
- Have 3-5 years’ experience with similar products and solutions
- Fluency in spoken and written English, plus good communication skills in spoken and written German is preferable.
Would you like to know more?
To apply, use the ‘APPLY’ link no later than February 3rd, 2022. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible.
If you want to know more about the position, you are welcome to contact Manager, Customer Experience & Escalations, Marcus Stuhr Perathoner on +45 6034 0072.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 20.1.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Ballerup
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Statistik over udbudte jobs som øvrige i Ballerup
Herunder ser du udviklingen i udbudte øvrige i Ballerup over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal øvrige.
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Statistik over udbudte øvrige i Ballerup over tid
| Dato | Alle jobs som øvrige |
|---|---|
| 2. november 2024 | 59 |
| 1. november 2024 | 59 |
| 31. oktober 2024 | 76 |
| 30. oktober 2024 | 76 |
| 29. oktober 2024 | 82 |
| 28. oktober 2024 | 85 |
| 27. oktober 2024 | 86 |
| 26. oktober 2024 | 85 |
| 25. oktober 2024 | 77 |
| 24. oktober 2024 | 78 |
| 23. oktober 2024 | 82 |
| 22. oktober 2024 | 79 |
| 21. oktober 2024 | 81 |
| 20. oktober 2024 | 87 |
| 19. oktober 2024 | 87 |
| 18. oktober 2024 | 85 |
| 17. oktober 2024 | 84 |
| 16. oktober 2024 | 82 |
| 15. oktober 2024 | 82 |
| 14. oktober 2024 | 77 |
| 13. oktober 2024 | 81 |
| 12. oktober 2024 | 80 |
| 11. oktober 2024 | 79 |
| 10. oktober 2024 | 75 |
| 9. oktober 2024 | 76 |
| 8. oktober 2024 | 74 |
| 7. oktober 2024 | 76 |
| 6. oktober 2024 | 73 |
| 5. oktober 2024 | 70 |
| 4. oktober 2024 | 72 |
| 3. oktober 2024 | 71 |