Field Support Manager
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Fredericia
Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems. Together We deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions in 100 cities daily.
Field Support Manager
In 2012, Banedanmark, the Danish rail infrastructure, awarded a consortium composed of Thales and Strukton Rail with a contract to upgrade the Signaling system in Jutland, the Western part of Denmark to the new European ETCS Level 2 system. Overall approx. 1.200 km of the Danish railway network will be upgraded step-by-step and sub-sequentially put under the responsibility of Customer Service.
The Customer Service goal is to ensure an efficient preventive and corrective maintenance of the newly implemented railway signalling system. This will be an important activity to provide a fully functional signalling system in Jutland according to the defined service level goals.
We are currently looking for the Field Support Manager to join the Customer Service organization in Thales Denmark A/S. The main purpose of the Field Support team, which today consists of Thales own and Banedanmark personnel, is to operate the service desk 24/7, monitoring the alarms of Banedanmark's signalling system, to ensure preventive maintenance and in case of system failure, to secure a quick and efficiently correction (so called First Line maintenance).
Reporting to the Customer Service Manager, the Field Support Manager will be responsible to perform the tasks needed in relation to:
Skills and experience
If you have any questions for the position, please contact HR Officer Camilla Pedersen + 45 20 53 32 23.
Thales Nordic & Baltic:
Thales in the Nordic & Baltic provides innovative solutions and advanced technologies within the Ground Transportation, Aerospace, Space, e-security, and Defense sectors.
Thales in the Nordic & Baltic is a part of the Thales Group, with more than 80,000 employees in 68 countries. Thales in Denmark is the headquarter for the Northern European hub including, Norway, Latvia, Lithuania, Estonia, Ireland, Finland, Iceland, and Sweden.
Leading global competence center
Thales Group employs over 80,000 employees in 68 countries. As one of the world’s largest industrial competence centers, Thales develops business-critical systems and solutions for defense, aviation, aerospace, transportation, security, and identity management. Our products and systems help secure people, infrastructure, and nations. Thales delivers secure and robust defense and security communications systems that adapts our technological knowledge to the needs of individual citizens, companies, and national interests.
Our fast-growing business is built on swift anticipation of the newest technological possibilities and product innovation. This makes it the natural choice for ambitious, bright, and driven individuals who want to make a real impact on projects that affect Denmark and the world.
Our common goal across Thales is to be acclaimed by our customers as the market leader for delivering safe and sustainable transportation solutions; yet significant challenges stand in the way. To support our achievement of this goal and differentiate Thales from its competitors, we are committed to quality at every level across Thales. We deliver this commitment by focusing on the quality of what we deliver to the customer, being proactive and looking at continually improving the way we work.
Thales in Denmark provides innovative solutions and advanced technologies within the Ground Transportation, Aerospace and Defense sectors. Our significant work in these areas is growing rapidly, so we are looking for home-grown talent to drive our business forward.
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
Field Support Manager
In 2012, Banedanmark, the Danish rail infrastructure, awarded a consortium composed of Thales and Strukton Rail with a contract to upgrade the Signaling system in Jutland, the Western part of Denmark to the new European ETCS Level 2 system. Overall approx. 1.200 km of the Danish railway network will be upgraded step-by-step and sub-sequentially put under the responsibility of Customer Service.
The Customer Service goal is to ensure an efficient preventive and corrective maintenance of the newly implemented railway signalling system. This will be an important activity to provide a fully functional signalling system in Jutland according to the defined service level goals.
We are currently looking for the Field Support Manager to join the Customer Service organization in Thales Denmark A/S. The main purpose of the Field Support team, which today consists of Thales own and Banedanmark personnel, is to operate the service desk 24/7, monitoring the alarms of Banedanmark's signalling system, to ensure preventive maintenance and in case of system failure, to secure a quick and efficiently correction (so called First Line maintenance).
Reporting to the Customer Service Manager, the Field Support Manager will be responsible to perform the tasks needed in relation to:
- Lead and Manage the Field Support Team (8 people)
- Work closely with our Customer Banedanmark, own team and internal partners (Strukton, Thales suppliers, Thales F-Bane team) to ensure customer satisfaction
- Plan resources and continuously improve processes in the Thales-Strukton Service Desk in Fredericia 24/7 - 365
- Plan resources the preventive maintenance activities on a yearly basis
- Define and implement corrective maintenance activities in close cooperation with internal partners
- Ensure the right level of competency of the team
- Propose improvement in terms of process and tools related to preventive and corrective maintenance
- Monitor, control and report the Field Support activities: internally on a weekly basis, to Banedanmark on a monthly basis
Skills and experience
- Professional, responsible and team player working attitude
- Organised, accurate and a time keeper (reaches deadlines)
- Team leader experience
- Experience in industry with installation, test and/or maintenance work
- IT knowledge (MS Office)
- Knowledge of railway operation and signalling principles will be an advantage
- Knowledge about SAP will be an advantage
- Danish fluency (native or on a professional level) and English on a professional level
If you have any questions for the position, please contact HR Officer Camilla Pedersen + 45 20 53 32 23.
Thales Nordic & Baltic:
Thales in the Nordic & Baltic provides innovative solutions and advanced technologies within the Ground Transportation, Aerospace, Space, e-security, and Defense sectors.
Thales in the Nordic & Baltic is a part of the Thales Group, with more than 80,000 employees in 68 countries. Thales in Denmark is the headquarter for the Northern European hub including, Norway, Latvia, Lithuania, Estonia, Ireland, Finland, Iceland, and Sweden.
Leading global competence center
Thales Group employs over 80,000 employees in 68 countries. As one of the world’s largest industrial competence centers, Thales develops business-critical systems and solutions for defense, aviation, aerospace, transportation, security, and identity management. Our products and systems help secure people, infrastructure, and nations. Thales delivers secure and robust defense and security communications systems that adapts our technological knowledge to the needs of individual citizens, companies, and national interests.
Our fast-growing business is built on swift anticipation of the newest technological possibilities and product innovation. This makes it the natural choice for ambitious, bright, and driven individuals who want to make a real impact on projects that affect Denmark and the world.
Our common goal across Thales is to be acclaimed by our customers as the market leader for delivering safe and sustainable transportation solutions; yet significant challenges stand in the way. To support our achievement of this goal and differentiate Thales from its competitors, we are committed to quality at every level across Thales. We deliver this commitment by focusing on the quality of what we deliver to the customer, being proactive and looking at continually improving the way we work.
Thales in Denmark provides innovative solutions and advanced technologies within the Ground Transportation, Aerospace and Defense sectors. Our significant work in these areas is growing rapidly, so we are looking for home-grown talent to drive our business forward.
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Fredericia.
Jobbet er oprettet på vores service den 10.2.2021, men kan have været deaktiveret og genaktiveret igen.
- Øvrige
- Fredericia
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