Customer Engineer
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København K
Join us in Technology as we innovate, prototype, and industrialize digital products to drive growth and lead the market.
It’s never been a more exciting time to join the leader in global container distribution. Our pivot to building competitive advantage through technology means we are re-thinking how we engage our customers and partners. Your role in Technology would be centre stage.
Maersk Technology Storage & Distribution (S&D) platform team, are looking for experienced Customer Engineer to design, configure and implement technology solutions for new customer landing and existing customer solution enhancements.
For us, it’s about the right attitude and we’d love to hear from you regardless of where you are based in Denmark. We are open to you working from home and coming in to meet your colleagues at the office every few weeks. If this sounds like you, get in touch!
A role in leading the digital transformation in worldwide logistics and impacting global trade via the largest container shipping company in the world!
• The ability to influence the digitization on an industry and use digital advancements as the centre-point of the transformation
• We are passionate about using technology to solve our customers supply chain challenges all over the globe.
• We value opinions and experiences across our diverse teams with colleagues from different backgrounds and cultures
• We offer the freedom and responsibility, to shape the setup and processes we use in our community
• A focused but balanced working environment, where we are passionate about continuous learning and self-growth, including through our active community of practices, conferences, workshops and meetups.
As a Customer Engineer at Maersk, you act as the glue that binds the sales team with the customer on one hand and with the internal product and engineering teams on the other. You are the technical point of contact for a customer. You are engaged from the very first discovery conversation where you explore what the customer is looking to achieve. You take that introduction to identifying the solution, building the right architecture, engaging the right partner, demonstrating the idea, presenting the solution to multiple stakeholders, executing a proof of concept, and finally overseeing the end-to-end implementation.
Key responsibilities
• Support customer PPO(s) for quotation, complexity identification and estimation during tenders.
• Identify customer processes, capture requirements, establish system process flows, design solutions, qualify scope and manage a customer's go-to-market strategy from a technical perspective.
• Manage and coordinate solution testing, integration testing and user acceptance testing
• Go live with cutover & hyper-care plan for technical solution deployment, configuration, migration and cut over until solution stabilised.
• Support production environments and incident resolution.
• Help prepare/deliver technical documentation such as requirement & process specifications, solution designs, configuration guides, training materials, application support guideline etc.
• Training customers and the superuser community on usage.
For us, it is all about you and how we can build the best career with you in mind. Of course, we have an expectation around what you can bring to the role - but don't expect that you bring all the things mentioned below but the willingness to grow and learn. In short, we use a more holistic approach to the evaluation of our potential employees - So get in touch to see how you can be part of this journey!
These requirements make you a strong fit for the role:
• Bachelor's degree in Computer Science or equivalent practical experience.
• Experience serving in the capacity of a technical sales engineer or equivalent experience in a customer facing role.
• Strong knowledge of logistic business and WMS (Warehouse Management System) technology solutions including but not limited to High Jump, JDA, Manhattan, etc.
• Experience with Java, .NET, SQL Server, Crystal Report, Bartender Label, etc.
We’re more thrilled if have these:
• An ability and appetite to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions.
• Experience as an IT infrastructure consultant or enterprise architect working in strategies and proposals.
• Knowledge and experience of ITIL Foundation/DevOps methodologies.
• Experiences of mobile and IoT development.
It’s never been a more exciting time to join the leader in global container distribution. Our pivot to building competitive advantage through technology means we are re-thinking how we engage our customers and partners. Your role in Technology would be centre stage.
Maersk Technology Storage & Distribution (S&D) platform team, are looking for experienced Customer Engineer to design, configure and implement technology solutions for new customer landing and existing customer solution enhancements.
For us, it’s about the right attitude and we’d love to hear from you regardless of where you are based in Denmark. We are open to you working from home and coming in to meet your colleagues at the office every few weeks. If this sounds like you, get in touch!
We offer
A role in leading the digital transformation in worldwide logistics and impacting global trade via the largest container shipping company in the world!
• The ability to influence the digitization on an industry and use digital advancements as the centre-point of the transformation
• We are passionate about using technology to solve our customers supply chain challenges all over the globe.
• We value opinions and experiences across our diverse teams with colleagues from different backgrounds and cultures
• We offer the freedom and responsibility, to shape the setup and processes we use in our community
• A focused but balanced working environment, where we are passionate about continuous learning and self-growth, including through our active community of practices, conferences, workshops and meetups.
Key responsibilities
As a Customer Engineer at Maersk, you act as the glue that binds the sales team with the customer on one hand and with the internal product and engineering teams on the other. You are the technical point of contact for a customer. You are engaged from the very first discovery conversation where you explore what the customer is looking to achieve. You take that introduction to identifying the solution, building the right architecture, engaging the right partner, demonstrating the idea, presenting the solution to multiple stakeholders, executing a proof of concept, and finally overseeing the end-to-end implementation.
Key responsibilities
• Support customer PPO(s) for quotation, complexity identification and estimation during tenders.
• Identify customer processes, capture requirements, establish system process flows, design solutions, qualify scope and manage a customer's go-to-market strategy from a technical perspective.
• Manage and coordinate solution testing, integration testing and user acceptance testing
• Go live with cutover & hyper-care plan for technical solution deployment, configuration, migration and cut over until solution stabilised.
• Support production environments and incident resolution.
• Help prepare/deliver technical documentation such as requirement & process specifications, solution designs, configuration guides, training materials, application support guideline etc.
• Training customers and the superuser community on usage.
We are looking for
For us, it is all about you and how we can build the best career with you in mind. Of course, we have an expectation around what you can bring to the role - but don't expect that you bring all the things mentioned below but the willingness to grow and learn. In short, we use a more holistic approach to the evaluation of our potential employees - So get in touch to see how you can be part of this journey!
These requirements make you a strong fit for the role:
• Bachelor's degree in Computer Science or equivalent practical experience.
• Experience serving in the capacity of a technical sales engineer or equivalent experience in a customer facing role.
• Strong knowledge of logistic business and WMS (Warehouse Management System) technology solutions including but not limited to High Jump, JDA, Manhattan, etc.
• Experience with Java, .NET, SQL Server, Crystal Report, Bartender Label, etc.
We’re more thrilled if have these:
• An ability and appetite to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions.
• Experience as an IT infrastructure consultant or enterprise architect working in strategies and proposals.
• Knowledge and experience of ITIL Foundation/DevOps methodologies.
• Experiences of mobile and IoT development.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 28.4.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- København K
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