User Experience Researcher
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Do you want to influence and shape the role of product research in Milestone?
If you have a few years’ research experience under your belt, and you are ready to take on more responsibility and influence not only in your own job, but also in the way Milestone works with UX and research in general, this is your opportunity. At Milestone you will join a leading, global provider of IP Video Management Systems, and your work will directly make a positive difference for our users across the world, from professional control room operators to shop owners. You will unfold your skills in a very well-functioning team where trust, support, knowledge sharing, and room for having a good time together are key components.
Provide user knowledge that is needed for making best-in-class software solutions
Your job is to find out what we need to make our users happy and more efficient when they work with our products and when we are exploring new features. Features range from smaller improvements such as new ways to export video to validation of a complete application redesign across platforms and target groups.
As UX Researcher you will provide the knowledge of how our users work with our software and what they would like to be able to do with it. You will conduct different types of research, exploring the behaviors and needs of our users through field visits, interviews, ethnography, usability testing, and surveys. Your primary tasks will be to:
- Identify and plan the research needed to form short- and long-term product vision goals
- Conduct independent research and related analysis across our different products and experiences
- Provide expert recommendations and options to solutions that resolve the customer needs you identify
- Work with designers, product owners, product managers and others to prioritize research opportunities
- Validate that our design goals are met via usability and benchmark studies
- Advocate your research findings to diverse audiences through written documentation and in-person presentations, internally and externally
To succeed, you must understand and incorporate technical and business requirements into your research and ensure our design goals are aligned with end-user needs and are clearly defined. You can look forward to travel approximately 15-25 days per year in non-covid times, primarily to customer sites in Europe and the US. In the meantime, remote research methods will be used to gather insights.
3+ years research experience
Overall, we look for a team player with energy, humor, and creativity who shares our passion for what great technology and design can do for our customers. As we strongly believe that the best results are based on trust and personal empowerment, you must be able to plan and drive your own tasks. Since your results are derived from observations and dialogue with people you should enjoy engaging with all kinds of people, and you must be able to tailor your communication to your audience. Additionally, your CV comprises:
- A degree in Anthropology, Human Factors, Psychology, HCI/Computer Science or related
- 3+ years of experience from working in the field of UX research
- Experience conducting semi-structured interviews, contextual field visits, usability studies, heuristic evaluations, and user surveys
- A track record of influencing product and service designs and directions based on end-user needs
- Strong understanding of the strengths and shortcomings of different research methods – including when and how to apply them during the product development process
- Experience in independently creating research plans in response to overall product strategy
- Experience in organizing and sharing end-user insights effectively in a large development organization with many stakeholders
- Professional fluency in English, written and spoken
Milestone Products UX – your new team
You will join 7 UX Professionals at the Milestone HQ in Brøndby, Copenhagen. We create experiences that have a direct impact on how our customers benefit from our products and services – in close collaboration with designers, researchers, product owners, developers, and product managers. You can look forward to being part of a very proactive and well-functioning team where knowledge sharing, and collaboration is part of the DNA. Sparring and help is always just around the corner if that is what you need. Our mindset is that the success of one is a success for all.
Contact and application
Please apply at our website using the ”Apply” button. If you have any questions, you are very welcome to contact Senior User Experience Manager, David Kocmick at +45 88 300 300. If necessary, we can set up call to ensure your understanding of the job and your many opportunities.
We are looking forward to receiving your application.
About Milestone
When joining Milestone, you will become part of one the world’s leading providers of video management software. Since starting up in Denmark in 1998 our team has grown to include nearly 1,000 employees based in 25 countries. Today, our solutions are used in 500,000+ installations worldwide – with many more to come. We believe that in addition to our strong and exiting technology, our success is also based on our dedication to putting people first – both the people we work with and the people around us. It’s how we grow our culture, our business and our community. Because at Milestone, we grow together.
Ready to elevate your career with an amazing team? Join Milestone.
If you are curious to know more about who we are, we suggest you visit http://milestonesys.com/career or check out and follow us on Instagram or Facebook.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 21.12.2020, men kan have været deaktiveret og genaktiveret igen.
- Øvrige
- København
- Fredag den 15. januar 2021
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