Experienced Windows Server and Print Service Specialist
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NNIT is currently looking for an experienced Windows Server and Print Specialist to join our Global Windows Operations and Project department.
At NNIT we offer you a chance to work in a professional and dynamic environment, in one of the fastest growing Danish IT companies. We are proud to show steady growth year after year, and recently we have won an award for the best place to work for IT consultants.
Your responsibilities as Windows Server and Print Service Specialist
As a Windows Server and Print Service Specialist in NNIT you will be a part of a highly skilled and experienced global team focusing on ensuring stable operations but also ensuring customer projects are conducted professionally and following proper hand over to the operations team. You will be working closely with project colleagues as well as our operations unit and the Windows and Print Service Architects.
You will be responsible for a broad range of tasks, which include:
- Engage in dialog with customers and colleagues to align requirements with the services to be delivered
- Estimation of cost and effort for Customized Service Requests (CSR) and projects
- Deliver on Customized Service Requests and projects
- Create documentation and perform hand over to the operations team to ensure services are operated smoothly and as agreed
- Cross-technological troubleshooting and root-cause analyses, i.e., in taskforces and Major Incidents
- Challenging and complex assignments within supportive processes, criticality factors, regulatory-and audits requirements
- Handle tasks according to processes, documentation, quality and GxP demands
You will be part of a global delivery team collaborating on assignments in a multi customer setup. As a Windows and Print Service Specialist your responsibilities will also include a leading role in the coordination of global activities ensuring good cross-customer quality and alignment of our services.
You will join our Windows Server Services team
The Windows Server Services team is part of our Hybrid Cloud Solutions (HCS) division. The team consists of +45 people, situated in Denmark and in our global affiliates in Philippines and in Czech Republic. The team is working as an integrated team sharing a pool of projects, tasks and responsibilities in a 24x7 operation setup.
The primary focus areas are delivering on project to agreed deadlines and milestones as well as ensuring stable operations and meet the service- and quality levels we have promised to our customers. And if issues do occur, we fix them 24x7.
In HCS we are specialists by heart and mind, who are working efficiently, quality oriented and with great attention to clients and user satisfaction.
The team works closely together with other service lines from our HCS division, responsible for everything from infrastructure and applications to complete orchestration and support of our customers’ IT solutions. Our work processes are based on best practices and our procedures follow ITIL standards (IT Infrastructure Library).
Your qualifications and experience
We are looking for a Windows and Print Service Specialist with minimum 5 years of experience with Windows OS and Microsoft Print and Document Services. Preferably also within enhanced technologies and tools such as HyperV, VMware, Cloud and maybe even HPSA (Server Management Tool). A higher education level is ideal, but a long relevant and documented expertise can be just as relevant.
Experience and interest in Print and Document solutions like uniFLOW, Equitrac, ControlSuite and PaperCut is also required.
Knowledge of Cloud solutions like uniFLOW Online and Microsoft Universal Print would be favorable.
You understand general process frameworks such as ITIL and a solid experience with processes such as Incident-, Problem-, and Change handling. It is an advantage but not a requirement that you are certified in ITIL, Windows OS (2016, 2019 and 2022) and enhanced technologies.
Furthermore, a profound quality mindset and good understanding of requirements for delivering to highly regulated industries are an advantage, e.g., GxP standards or similar.
You prosper when working with Microsoft server and Print Service projects and operations and you thrive in a dynamic and international environment, where your primary task is to build robust solutions and deliver on projects within given deadlines and milestones.
It is crucial that you understand your role as specialist, and that you contribute to and take part in the daily routines within your working area, but at the same time can cope in a company with many interfaces to other technology areas and departments.
As a person it is important that you:
- Show confidence in your decisions and can make fast decisions in a complex environment, without compromising the focus on high quality
- You are willing to go an extra mile in critical situations
- You are structured in your daily work
- Ready to drive tasks to a solution involving relevant stakeholders
As you will work with colleagues in an international team and service some of our Danish and EU based costumers, it is required that you master English at a high level – both in writing and orally. It is likewise required that you can be security approved at different levels.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 19.8.2022, men kan have været deaktiveret og genaktiveret igen.
- Øvrige
- København
- Torsdag den 06. oktober 2022
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