GBS Contact Center Operator
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Skovlunde
Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.
The Customer Contact Center organization has been established to provide a clear and easily accessible contact point for inquiries of any kind from customers - and other business Partners. Our goal is to improve the issue resolution process towards our customers, in order to achieve and maintain high level of customer satisfaction. Professional Contact Center agents interact with business partners and ensure that inquiries are routed to the right unit for resolution in a rapid and competent way.
To strengthen our Customer Contact Center, we are looking for the Contact Center Operator with fluent Danish/English. In this role, you will be handling various customer issues, while delivering world class customer service.
You will be receiving and processing external customers’ requests, redirecting them to appropriate departments within the organization. Seize this unique opportunity to take an active part in shaping our new GBS center and grow together with the rapidly developing organization. The position is based in Skovlunde, Denmark.
The Customer Contact Center organization has been established to provide a clear and easily accessible contact point for inquiries of any kind from customers - and other business Partners. Our goal is to improve the issue resolution process towards our customers, in order to achieve and maintain high level of customer satisfaction. Professional Contact Center agents interact with business partners and ensure that inquiries are routed to the right unit for resolution in a rapid and competent way.
To strengthen our Customer Contact Center, we are looking for the Contact Center Operator with fluent Danish/English. In this role, you will be handling various customer issues, while delivering world class customer service.
You will be receiving and processing external customers’ requests, redirecting them to appropriate departments within the organization. Seize this unique opportunity to take an active part in shaping our new GBS center and grow together with the rapidly developing organization. The position is based in Skovlunde, Denmark.
Your responsibilities
- Act as first point of contact for the ABB’s customers
- Provide excellent customer support, by processing customer enquires (phone, email, web, other channels) and resolving them in appropriate time and manner
- Recording received queries into ABB systems
- Proactively identify potential improvement areas in process, practices and tools together with the Team
- Support regular maintenance of the contact list, intranet and web applications
- Have a good level of understanding of the ABB’s product portfolio and solutions
Your background
- Fluent in Danish language
- Good command of the English language
- Previous customer service experience within Shared Service / GBS / Corporate environment preferred
- Excellent verbal and written communication skills
- Customer-oriented mindset
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Skovlunde.
Jobbet er oprettet på vores service den 7.1.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Skovlunde
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