Senior Consumer Success Manager
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Smørum
is looking for a visionary and motivated colleague to join our mission to redefine consumer care services in the hearing technology sector, enhancing the lives of our users globally through groundbreaking innovations in support and care.
Our mission is clear: We want hearing impaired people to be able to experience the sounds of life. This is the foundation of everything we do. This is what guides us and keeps us focused on innovation and efficiency. We want to develop the world’s best hearing healthcare solutions. Nothing less.
"We aim to transform the standard for customer service from reactive to proactive, setting a new benchmark in consumer care," shares Mikkel Andersen, Senior Director, Global Marketing."
As the Senior Consumer Success Manager, you will steer a creative team of three Consumer Success Specialists responsible for consumer interaction and engagement, providing support across all our platforms, including apps, websites, and local support centers. Your strategic direction is pivotal and will ensure a seamless and clear service experience that anticipates user needs before they arise.
This role offers a unique opportunity to join a forward-thinking team committed to setting the standard in consumer care. You will report to the Senior Director of Digital Marketing and be a part of our innovative team.
The position is based at our Head Office in Smørum, Denmark, and we offer flexible work-from-home options, up to two days per week.
We value creativity and encourage our team to bring fresh ideas to the table. In this role you will engage with stakeholders across the organization, from product development to marketing, to ensure alignment of goals and tactics related to consumer experience.
Some of your responsibilities will be, but not limited to:
We are looking for an experienced profile, demonstrating leadership and consumer-centricity. Your leadership style should reflect our values of transparency, innovation, and proactive engagement. Ideally, you have a solid digital experience, understanding and interest in product apps and AI.
You will be empowered to make significant contributions while receiving support to grow and expand your capabilities.
Other qualifications include that you have:
If you’re ready to join our team, please send your motivated CV as soon as possible. We screen applications continuously, and the deadline is August 18th, 2024. Please note we only accept applications via our online recruitment system.
For more information about the job, contact Mikkel Andersen, Senior Director, Global Marketing at +.
We look forward to hearing from you.
At we value diversity, equity and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as supports United Nations Sustainable Development Goal 5 on gender equality.
#LI-MT2
#LI-HYBRID
Our mission is clear: We want hearing impaired people to be able to experience the sounds of life. This is the foundation of everything we do. This is what guides us and keeps us focused on innovation and efficiency. We want to develop the world’s best hearing healthcare solutions. Nothing less.
"We aim to transform the standard for customer service from reactive to proactive, setting a new benchmark in consumer care," shares Mikkel Andersen, Senior Director, Global Marketing."
Shaping Global Consumer Care
As the Senior Consumer Success Manager, you will steer a creative team of three Consumer Success Specialists responsible for consumer interaction and engagement, providing support across all our platforms, including apps, websites, and local support centers. Your strategic direction is pivotal and will ensure a seamless and clear service experience that anticipates user needs before they arise.
This role offers a unique opportunity to join a forward-thinking team committed to setting the standard in consumer care. You will report to the Senior Director of Digital Marketing and be a part of our innovative team.
The position is based at our Head Office in Smørum, Denmark, and we offer flexible work-from-home options, up to two days per week.
Strategic Influence and Engagement
We value creativity and encourage our team to bring fresh ideas to the table. In this role you will engage with stakeholders across the organization, from product development to marketing, to ensure alignment of goals and tactics related to consumer experience.
Some of your responsibilities will be, but not limited to:
- Oversee global consumer success processes, ensuring integration of AI and real-time feedback to elevate consumer interactions.
- Head up a skilled team of three Consumer Success professionals and two student assistants, encourages a work environment of innovation and effective outcomes.
- Represent all brands and Royal Philips (as William brand licensee) directly to consumers, ensuring a consistent and premium brand experience.
- Develop and implement innovative consumer support frameworks, setting industry standards for excellence.
- Collaborate closely with Royal Philips and marketing, support, and product teams to ensure smooth product launches and ongoing engagement.
- Continuously evaluate and enhance consumer satisfaction through strategic initiatives and real-time feedback mechanisms.
What Are We Looking For
We are looking for an experienced profile, demonstrating leadership and consumer-centricity. Your leadership style should reflect our values of transparency, innovation, and proactive engagement. Ideally, you have a solid digital experience, understanding and interest in product apps and AI.
You will be empowered to make significant contributions while receiving support to grow and expand your capabilities.
Other qualifications include that you have:
- an advanced degree, though your experience is equally interesting for us.
- great communication and interpersonal skills.
- fluent in English (both written and spoken).
Ready to join the team?
If you’re ready to join our team, please send your motivated CV as soon as possible. We screen applications continuously, and the deadline is August 18th, 2024. Please note we only accept applications via our online recruitment system.
For more information about the job, contact Mikkel Andersen, Senior Director, Global Marketing at +.
We look forward to hearing from you.
At we value diversity, equity and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as supports United Nations Sustainable Development Goal 5 on gender equality.
#LI-MT2
#LI-HYBRID
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Smørum.
Jobbet er oprettet på vores service den 1.8.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Smørum
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