Operations Manager, 37 hours per week, Customer Support Centre
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Taastrup
WHO YOU ARE
As a person you are passioned to lead, enhance and support an inspiring and rewarding customer experience, by enabling qualitative meetings with the customer in the Customer Support Centre and other touchpoints about ensuring a positive shopping experience through the people. To success in this role you need to:
• Be passionate about providing fast and easy support in every customer contact after purchase to keep customers trust in the IKEA Brand.
• Have at least 5 years of experience with leadership preferable with leading leaders
• Have experience with stakeholder management, change management and process improvement
• Have experience working on a operational, tactical and strategic level
YOUR RESPONSIBILITIES
As an operations manager you will drive a customer-focused culture and secure a consistent, seamless and positive customer experience in all contact methods at all times. Otherwise you will:
• Plan and deploy required resources and investments in order to achieve operational excellence in line with customer expectations and service level goals.
• Lead collaboration across the CSC touchpoints to secure that business decisions and actions are taken based on knowledge gained in the Customer Support Centre to eliminate root causes and drive sales in all channels.
• Lead and develop competent and high performing Team Leaders to support the multichannel transformation and to secure succession planning.
• Actively contribute to the creation of the country business plan and be accountable for the Customer Support Centre action plan.
ABOUT THIS WORK AREA
Our Customer Support Center differs from the stores, as it is a service organization for all IKEA customers served per phone, mail, Facebook and on chat. Our Customer Support Center is on a journey in connection to the Lead, Work and Organize from the middle of October.
QUESTIONS AND SUPPORT? LET'S CONNECT!
If you have any questions about the job or have to apply please contact People & Culture Manager Moitree Sinha, [email protected] or Senior Recruiter Louise Ehlers, [email protected]. Please Notice that we do not receive application through e-mail but only through our recruitment system.
WHY YOU WILL LOVE US
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
WHAT WE ALL HAVE IN COMMON
- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!
Information og data
Denne ledige stilling har jobtypen "Produktionschef", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Taastrup.
Jobbet er oprettet på vores service den 26.7.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Produktionschef
- Taastrup
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