Int Change Manager
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COMPANY OVERVIEW:
Bethlehem Shared Services provides professional services exclusively for Cigars International, CIGAR.com, Pipes & Cigars, Thompson Cigar, Meier & Dutch, Cigarbid.com and its affiliates. We are the fastest growing cigar company in the country, and leading online and direct marketer of fine cigars, premium pipe tobaccos, luxury gifts and accessories, and more.
Our Headquarters is located in the heart of the Lehigh Valley in historic Bethlehem, PA. While our roots are in direct marketing and we have a strong eCommerce and growing brick and mortar retail presence. We have three (3) Retail locations in Pennsylvania, two (2) in Texas, two (2) in Florida and soon to be more.
POSITION SUMMARY:
The Sales Force Platform Manager will plays key role in revolutionizing our web development platforms, ensuring both quality and standardization of the system using all features and functionality and making world-class, high-performance integrations to Best-of-Breed applications and ERP systems. The Sales Force Commerce Cloud Platform Manager will be responsible for analyzing high-level user requirements provided by key stakeholders within the business. The successful candidate will have the opportunity to develop and execute activities that advance our global eCommerce platform capabilities and other eCommerce initiatives. The Sales Force Commerce Cloud Platform Manager will work closely with cross functional business and technical teams, drive continuous improvement of the customer experience via new features and enhancements, optimization of integration points with WMS and other systems, and expand the functionality to new geographies and products.
RESPONSIBILITIES:
Responsible for assisting the Web Development Manager and our re-platform Systems Integration (SI) partner on activities related to the re-platform of our eCommerce software, including transition of the current platform features and functionality, data flows, system architecture, functional specs
Manage and assist SI partner and re-platform team with project management, requirements definition, functional spec approval, QA, and change management activities as needed.
Responsible for platform architecture and integrations to and from the web sites with our internal systems, working closely with other technical teams
Works closely with functional business & technical teams in project prioritization, assigning work to the both employees and consultants, and provide technical strategy/guidance to the web development.
Collaborate with other engineering teams to plan upcoming projects, operational and support activities to ensure smooth delivery of all activities assigned to the team.
Establish metrics (KPIs) for all operational processes and initiatives; develop data presentation formats and reports on a weekly and monthly basis
Oversee responsiveness of the SI team to inquiries and requests, and hold staff accountable for meeting service level expectations
Monitor and enhance the performance of the SI team in the areas of productivity, quality support, customer satisfaction, and technical expertise by providing individual coaching feedback sessions that focus on improving customer satisfaction, communication skills and technical ability
Meet department deadlines on time, with high quality results and agreed upon scope.
Maintain system and data security at a high standard ensuring the confidentiality, integrity and availability of the websites are not compromised
Deliver on excellent platform uptime guarantees and act as the higher-level escalation contact for the platform
Adhere to industry best practice coding standards
REQUIREMENTS:
Bachelor's degree in computer science or an equivalent combination of education & experience
5 + years working as a business/functional analyst in the design of eCommerce B2C websites or consulting experience in eCommerce delivering engagements for large organizations
Advance level understanding of the Salesforce Commerce Cloud or a leading commercial eCommerce platform
Excellent foundational consulting skills including strong analytical, written and verbal communication skills, impactful client presence, compelling facilitation and presentation skills, as well as the ability to communicate using PowerPoint (able to storyboard and create a compelling value proposition)
BENEFITS:
We value our employees and in addition to our competitive salaries, we offer a competitive benefit package to our talented team members including:
Comprehensive Health Care, Vision & Dental Plan
Flexible Spending Account
Disability Plans
Basic & Supplemental Life Insurance
Additional Supplemental Benefits
Paid Vacation, Paid Time Off (PTO) days, Holidays
401(k) Retirement Saving Plan including a generous Company match
Company Pension Plan
Bethlehem Shared Services provides professional services exclusively for Cigars International, CIGAR.com, Pipes & Cigars, Thompson Cigar, Meier & Dutch, Cigarbid.com and its affiliates. We are the fastest growing cigar company in the country, and leading online and direct marketer of fine cigars, premium pipe tobaccos, luxury gifts and accessories, and more.
Our Headquarters is located in the heart of the Lehigh Valley in historic Bethlehem, PA. While our roots are in direct marketing and we have a strong eCommerce and growing brick and mortar retail presence. We have three (3) Retail locations in Pennsylvania, two (2) in Texas, two (2) in Florida and soon to be more.
POSITION SUMMARY:
The Sales Force Platform Manager will plays key role in revolutionizing our web development platforms, ensuring both quality and standardization of the system using all features and functionality and making world-class, high-performance integrations to Best-of-Breed applications and ERP systems. The Sales Force Commerce Cloud Platform Manager will be responsible for analyzing high-level user requirements provided by key stakeholders within the business. The successful candidate will have the opportunity to develop and execute activities that advance our global eCommerce platform capabilities and other eCommerce initiatives. The Sales Force Commerce Cloud Platform Manager will work closely with cross functional business and technical teams, drive continuous improvement of the customer experience via new features and enhancements, optimization of integration points with WMS and other systems, and expand the functionality to new geographies and products.
RESPONSIBILITIES:
Responsible for assisting the Web Development Manager and our re-platform Systems Integration (SI) partner on activities related to the re-platform of our eCommerce software, including transition of the current platform features and functionality, data flows, system architecture, functional specs
Manage and assist SI partner and re-platform team with project management, requirements definition, functional spec approval, QA, and change management activities as needed.
Responsible for platform architecture and integrations to and from the web sites with our internal systems, working closely with other technical teams
Works closely with functional business & technical teams in project prioritization, assigning work to the both employees and consultants, and provide technical strategy/guidance to the web development.
Collaborate with other engineering teams to plan upcoming projects, operational and support activities to ensure smooth delivery of all activities assigned to the team.
Establish metrics (KPIs) for all operational processes and initiatives; develop data presentation formats and reports on a weekly and monthly basis
Oversee responsiveness of the SI team to inquiries and requests, and hold staff accountable for meeting service level expectations
Monitor and enhance the performance of the SI team in the areas of productivity, quality support, customer satisfaction, and technical expertise by providing individual coaching feedback sessions that focus on improving customer satisfaction, communication skills and technical ability
Meet department deadlines on time, with high quality results and agreed upon scope.
Maintain system and data security at a high standard ensuring the confidentiality, integrity and availability of the websites are not compromised
Deliver on excellent platform uptime guarantees and act as the higher-level escalation contact for the platform
Adhere to industry best practice coding standards
REQUIREMENTS:
Bachelor's degree in computer science or an equivalent combination of education & experience
5 + years working as a business/functional analyst in the design of eCommerce B2C websites or consulting experience in eCommerce delivering engagements for large organizations
Advance level understanding of the Salesforce Commerce Cloud or a leading commercial eCommerce platform
Excellent foundational consulting skills including strong analytical, written and verbal communication skills, impactful client presence, compelling facilitation and presentation skills, as well as the ability to communicate using PowerPoint (able to storyboard and create a compelling value proposition)
BENEFITS:
We value our employees and in addition to our competitive salaries, we offer a competitive benefit package to our talented team members including:
Comprehensive Health Care, Vision & Dental Plan
Flexible Spending Account
Disability Plans
Basic & Supplemental Life Insurance
Additional Supplemental Benefits
Paid Vacation, Paid Time Off (PTO) days, Holidays
401(k) Retirement Saving Plan including a generous Company match
Company Pension Plan
Information og data
Denne ledige stilling har jobtypen "Produktspecialist", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Gentofte.
Jobbet er oprettet på vores service den 17.9.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Produktspecialist
- Gentofte
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| Dato | Alle jobs som produktspecialister |
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