Platform Product Owner - CRM
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København K
Maersk is currently moving through an unprecedented transformation in the growth of our businesses, rethinking the way we engage with customers and partners, and how the world’s trade flows across our global network. We are offering you a unique opportunity to help shaping the future steps of that journey.
The Customer Relationship Management (CRM) platform plays a vital role in ensuring that we consistently increase the customer value across the entire journey. We do that in close collaboration with the wider business and by applying cutting edge technology. The envisioned outcomes are to enable personalized and automated end-to-end digital customer journeys and a seamless user experience to our front-line colleagues.
If you are passionate about working in an entrepreneurial and fast-paced environment with the key aim of providing an enhanced customer experience – keep reading!
In Maersk we have a vision to become The Global Integrator of container logistics - connecting and simplifying our customers' supply chain. You will join a truly ground-breaking journey that strives to strengthen the focus on becoming a truly customer-centric company.
• We are a truly global team with colleagues having many different backgrounds and cultures
• We operate in a flexible working environment allowing for people to manage their own time and efforts.
• We offer an international role where we value time for personal development and training
At Maersk, we focus on the individual’s development and the right candidate will have broad possibilities to further develop competencies in an environment characterized by change and continuous progress.
Within the CRM platform team, we are looking for a strong Platform Product Owner (PPO) who can help accelerate our focus on customer centricity. While we as a team are keen on improving the entire customer journey, this position will have a dedicated focus on “Lead to agreement” and our Commercial function i.e. our Sales representatives and Managers
Your responsibilities include:
• Defining innovative solutions that directly improve our customer experience and our Sales representative’s ability to provide best in class customer engagement
• Building the bridge between Business stakeholders and Engineer scrum teams to convert envisioned business outcomes to tangible technical solutions
• Ensuring that our technical backlog is in line with our strategic priorities
• Engaging with process leads and the wider platform community to make sure we align solutions across processes and platforms
• Supporting engineer scrum teams to certify that the developed solutions enable the envisioned outcomes
• Acting as an active part of the wider CRM platform team where we want to continuously strengthen our shared capabilities and ability to deliver great outcomes
• Strong experience with Salesforce (preferably Sales Cloud) either as an end-user or as a product manager/owner
• The position is anchored in the Business side of the CRM platform, and it does not include any hands-on technical development – however the ability to understand technical terminology and hands-on experience with Agile methodology is required
• Experience from a Commercial role (frontline or head quarter) is relevant since this will be beneficial when reviewing business requirements and identifying opportunities for improvement
• Data-driven and customer outcome oriented approach to problem solving is required to ensure that we utilize our resources to build the most value adding solutions
• Eagerness to engage in a high performing team who wants to succeed while having fun together
• Excellent interpersonal and communication skills.
• Ability to prioritize and meet deadlines.
• Fluent in English both written and oral
The Customer Relationship Management (CRM) platform plays a vital role in ensuring that we consistently increase the customer value across the entire journey. We do that in close collaboration with the wider business and by applying cutting edge technology. The envisioned outcomes are to enable personalized and automated end-to-end digital customer journeys and a seamless user experience to our front-line colleagues.
If you are passionate about working in an entrepreneurial and fast-paced environment with the key aim of providing an enhanced customer experience – keep reading!
We offer
In Maersk we have a vision to become The Global Integrator of container logistics - connecting and simplifying our customers' supply chain. You will join a truly ground-breaking journey that strives to strengthen the focus on becoming a truly customer-centric company.
• We are a truly global team with colleagues having many different backgrounds and cultures
• We operate in a flexible working environment allowing for people to manage their own time and efforts.
• We offer an international role where we value time for personal development and training
At Maersk, we focus on the individual’s development and the right candidate will have broad possibilities to further develop competencies in an environment characterized by change and continuous progress.
Key responsibilities
Within the CRM platform team, we are looking for a strong Platform Product Owner (PPO) who can help accelerate our focus on customer centricity. While we as a team are keen on improving the entire customer journey, this position will have a dedicated focus on “Lead to agreement” and our Commercial function i.e. our Sales representatives and Managers
Your responsibilities include:
• Defining innovative solutions that directly improve our customer experience and our Sales representative’s ability to provide best in class customer engagement
• Building the bridge between Business stakeholders and Engineer scrum teams to convert envisioned business outcomes to tangible technical solutions
• Ensuring that our technical backlog is in line with our strategic priorities
• Engaging with process leads and the wider platform community to make sure we align solutions across processes and platforms
• Supporting engineer scrum teams to certify that the developed solutions enable the envisioned outcomes
• Acting as an active part of the wider CRM platform team where we want to continuously strengthen our shared capabilities and ability to deliver great outcomes
We are looking for
• Strong experience with Salesforce (preferably Sales Cloud) either as an end-user or as a product manager/owner
• The position is anchored in the Business side of the CRM platform, and it does not include any hands-on technical development – however the ability to understand technical terminology and hands-on experience with Agile methodology is required
• Experience from a Commercial role (frontline or head quarter) is relevant since this will be beneficial when reviewing business requirements and identifying opportunities for improvement
• Data-driven and customer outcome oriented approach to problem solving is required to ensure that we utilize our resources to build the most value adding solutions
• Eagerness to engage in a high performing team who wants to succeed while having fun together
• Excellent interpersonal and communication skills.
• Ability to prioritize and meet deadlines.
• Fluent in English both written and oral
Information og data
Denne ledige stilling har jobtypen "Produktspecialist", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 7.4.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Produktspecialist
- København K
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