Functional Product Owner - LnS
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København K
Opportunity
No matter your dreams and ambitions, Maersk offers exciting career opportunities in a truly international working environment. When you join Maersk, the world becomes your workplace. You will feel the diversity and dynamics of our international business from day one. We commit to providing possible best development and career growth to all our employees through digitalized learning ways in order to keep them up with development of technological changing.
In Maersk we are on a vision to become The Global Integrator of container logistics - connecting and simplifying our customers' supply chain. You will join a truly ground-breaking journey striving to continuing to strengthen the focus to become a truly customer-centric company, serving our customers' individual needs.The role:
Functional product owner is a strategic operational management role responsible to create, maintain, and improve processes performed by CX staff. In addition, the role’s primary responsibilities include developing new technological solutions in close collaboration with the platform teams to drive strategic outcomes for customer experience functions, globally. This specific FPO roles looks after Order Management of LnS elements within the Transported By products (Landside, Customs Services, etc.), which is under OTC domain.
Key Responsibilities:
Process design & implementation
- Define, create and implement global processes (L3-L5) for Order Management according to the product catalogue
- Lead and develop strategic direction for customer experience, enhancing digitization and automation journey.
- Collaborate closely with the Business product owner (BPO) to support strategic, geographic or legal requirements
- Lead functional product ideation, development and launch through developing of and delivering on business cases, realizing the benefits for system developments and enhancements – across platforms.
- Lead and deliver epics for tech development to platform product owner. Coordinate with business product owner as needed.
- Lead, conduct, create and coordinate the user acceptance/business scenario testing on a regular basis for the developed functionalities being launched for global usage and adoption.
- Create and own the development of SME (subject matter expert) community across Maersk. Ensure that SME community plays a key role in application development, research, testing and roll out.
- Sign off the developed functionalities for release to customer experience function, customers and external parties.
- Lead and own the development of training material for all operational platforms – existing and future. And make sure that the development of the training material via different teams is upto an excellent standard.
- Create global manual and contingency operations processes that can be followed by frontline CX and GSCs across Maersk.
Process governance
- Plan, define and implement global operational standards, policies and performance metrics covering customer experience and productivity.
- Govern the process to ensure it meets required quality and compliance standards (GIA findings, revenue/cost leakage avoidance)
- Set-up and coordinate documentation and knowledge sharing portals for system usage, user guides and information that users can use.
What we are looking for:
- 5+ years of overall supply chain experience with LnS products of Transported By product family
- Ability to learn and work in an agile framework with multiple stakeholders on a dynamic application development environment.
- Excellent communication, networking, interpersonal and influencing skills to communicate and command respect at all levels. Ability to effectively communicate in diverse technical, cultural, and language environment.
- Strategically astute to connect detailed operational concepts to what value they drive both for company and its customers for long term benefits.
- Strong ability to relate the operational processes with practical implications to customers and operational teams, thereby making a balanced judgement.
- Analytical with proven proficiency in translating complex concepts and business requirements into easy to understand communication.
- Ability to develop compelling business cases for improvements and get buy-in from senior stakeholders for execution.
- Excellent project management skills to drive multiple global projects at same time and ensuring a full closure to agreed outcome.
- Ability to effectively work in a remote environment with multiple stakeholders and team members across globe and in different time zones.
- Strong technical acumen to grasp different technologies and tools for their application and relevance to operational purposes.
- Having worked in various geographies and/or having managed a scope spanning across multiple countries is a plus.
Information og data
Denne ledige stilling har jobtypen "Produktspecialist", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 24.11.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Produktspecialist
- København K
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