Service Process Manager - Client Reviews & Communication

Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger

København

Apply now

About the job


Our Quality Assurance team is seeking a motivated and innovative new team member to work on improving the global processes, and the digitalization efforts for client Service.

Your main focus will be on building, improving and monitoring Saxo bank presence on Global review sites, APP store reviews, and responses to Client interaction on Social Media platforms. This is a new function and a new venture for Saxo bank to professionally interact on these platforms.

Located in our Headquarters in Copenhagen where you will be working in a fast-paced, welcoming, international environment. The small team allows the opportunity for recognition and to really make a difference.

As our new colleague you will be responsible for:

  • Implementing a global structure for how reviews and SoMe messages are replied to
  • Ensuring that SLA and KPI are set up and adhered to
  • Drive the resources who are answering to the Reviews and messages to deliver quality and maximize the positive scores for Saxo bank
  • Set up and execute proficient training
  • Build monitoring of effect, and monitor global performance
  • Continuously evaluate what platforms Saxo bank is present on

Your profile


  • You are energetic and organized – eager to learn and deliver on more than one thing at a time
  • You thrive in a multi-language and -cultural environment
  • You have documented experience in process management and process controlling
  • You are able to present complex matters in simple formats
  • You have a natural talent in seeing opportunities for simplifying work
  • You can drive digitalization of work processes
  • You need to have a mindset for compliance and control in your work

We offer


We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo it is not about entitlement, it is about impact, no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.

When you work here, you become part of the Saxo family. We invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and team efforts. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.

We offer good and competitive terms of employment.

Sales within Saxo bank


The global sales organisation is responsible for growing trading emissions and assets under management through acquisition of new direct and wholesale clients as well as through activation of the already existing client relationships, cross- and up-selling, development of global partnerships.

The sales organisation is split into two main client facing groups: the software as a service business and the direct business.

We aim to be digital first and implement world class digital engagement for all our clients and partners and focus on the human touch for our top clients and partners, ensuring that our teams in local offices spend their time on the most value-adding task with our partners and top direct clients.

How to apply


Click on the apply button above to apply. We look forward to getting to know you better!

About Saxo bank


We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.

As a fintech pioneer founded in 1992, we focus on clients, quality, speed of innovation and use of disruptive technology. Headquartered in Denmark, we employ more than 2,000 people across 60 different nationalities globally. We have offices in key financial centres around the world including London, Amsterdam, Singapore, Shanghai, Hong Kong, Sydney, Gurgaon, Tokyo and Paris. With our global footprint, you can impact how people trade financial markets worldwide.

Do you want to work for an extremely ambitious organisation at the cutting edge of banking and technology? You’ll be joining a company that:

  • Continuously strives to improve the Saxo Experience and exceed our clients’ expectations
  • Always invests in the future
  • Builds unrivalled platforms for seasoned and experienced investors and wholesale clients that provide real-time access to global capital markets
  • Consistently wins the highest accolades for our platforms, products and service

So, if you’re up for the challenge of breaking down barriers in global financial markets, we’re always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring new perspectives to our diverse team.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

For more on our story, culture and identity, please read the Saxo bank Foundation, written by our CEO and founder Kim Fournais.


Information og data

Denne ledige stilling har jobtypen "Projektleder", og befinder sig i kategorien "Ledelse og personale".

Arbejdsstedet er beliggende i København

Jobbet er oprettet på vores service den 14.6.2021, men kan have været deaktiveret og genaktiveret igen.

Rapportér
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Projektleder
  • København
Rapportér

Lignende jobs

Statistik over udbudte jobs som projektledere i København

Herunder ser du udviklingen i udbudte projektleder i København over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal projektledere i København.

Se flere statistikker her:
Statistik over udbudte projektledere i København over tid

Dato Alle jobs som projektledere
8. november 2024 85
7. november 2024 87
6. november 2024 89
5. november 2024 85
4. november 2024 84
3. november 2024 83
2. november 2024 83
1. november 2024 80
31. oktober 2024 72
30. oktober 2024 69
29. oktober 2024 69
28. oktober 2024 70
27. oktober 2024 71
26. oktober 2024 71
25. oktober 2024 56
24. oktober 2024 62
23. oktober 2024 79
22. oktober 2024 75
21. oktober 2024 74
20. oktober 2024 72
19. oktober 2024 75
18. oktober 2024 72
17. oktober 2024 71
16. oktober 2024 70
15. oktober 2024 62
14. oktober 2024 59
13. oktober 2024 68
12. oktober 2024 68
11. oktober 2024 69
10. oktober 2024 66
9. oktober 2024 63
Fold ud

Værd at vide når du søger job som projektleder i København

Har du også drømt om at bo og arbejde i de charmerende gader i København? Så er du ikke alene! Men drømmene bliver sjældent til virkelighed uden lidt hårdt arbejde.

Mens København måske for nogle først og fremmest vækker billeder af hyggelige cafeer og historiske bygninger, banker et travlt erhvervsliv i hjertet af København. Hovedstaden huser et væld af brancher, men nogle skiller sig ud med et særligt højt antal ansatte.

Bydele i København

København byder på mere end smukke gader og hyggelige cafeer. De forskellige kvarterer har hver deres unikke atmosfære og erhvervsliv, hvilket kan påvirke din jobsøgning. Lad os dykke ned i nogle populære områder:

Indre By: Pulsens centrum med internationale virksomheder, finansverden og detailhandel. Perfekt for jobsøgende inden for finans, jura, medier og marketing. Tempoet er højt, og konkurrencen kan være hård.

Find ledige jobs i Indre By

Østerbro: En blanding af moderne boliger, historiske bygninger og innovative virksomheder. Hjem til Novo Nordisk og Vestas Wind Systems. Gode muligheder inden for life science, teknologi og bæredygtige løsninger.

Find ledige jobs i Østerbro

Nørrebro: Multikulturelt og kreativt med studerende, kunstnere og små startups. Populært blandt unge fagfolk og jobsøgende inden for den kreative sektor og servicebranchen.

Find ledige jobs i Nørrebro

Vesterbro: Tidligere industriområde forvandlet til et trendy sted med restauranter, barer og designvirksomheder. Tiltrækker kreative sjæle og jobsøgende inden for mode, design og underholdning.

Find ledige jobs i Vesterbro

Valby: Familievenligt og roligt med gode skoler og grønne områder. Mange offentlige institutioner og virksomheder inden for service og administration. Attraktivt for børnefamilier og jobsøgende i den offentlige sektor.

Find ledige jobs i Valby

Amager: Et område i rivende udvikling med fokus på moderne arkitektur og bæredygtighed. Hjem til Ørestad og store virksomheder som DSV og Ørsted. Gode muligheder inden for logistik, energi og transport.

Find ledige jobs på Amager

Mere information om København

Hvis du er på udkig efter et job i København, er det vigtigt, at du sætter dig grundigt ind i, hvordan jobmarkedet fungerer, og hvor i byen du vil arbejde og bo. Vi har samlet en guide med alle relevante oplysninger om København, så du kan få et samlet overblik. Læs mere om København i denne guide: København: Byen der byder på både drømmejob og spændende udfordringer

Populære søgninger

Lignende søgeresultater

Se alle populære søgninger