Service Process Manager - Client Reviews & Communication
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About the job
Our Quality Assurance team is seeking a motivated and innovative new team member to work on improving the global processes, and the digitalization efforts for client Service.
Your main focus will be on building, improving and monitoring Saxo bank presence on Global review sites, APP store reviews, and responses to Client interaction on Social Media platforms. This is a new function and a new venture for Saxo bank to professionally interact on these platforms.
Located in our Headquarters in Copenhagen where you will be working in a fast-paced, welcoming, international environment. The small team allows the opportunity for recognition and to really make a difference.
As our new colleague you will be responsible for:
- Implementing a global structure for how reviews and SoMe messages are replied to
- Ensuring that SLA and KPI are set up and adhered to
- Drive the resources who are answering to the Reviews and messages to deliver quality and maximize the positive scores for Saxo bank
- Set up and execute proficient training
- Build monitoring of effect, and monitor global performance
- Continuously evaluate what platforms Saxo bank is present on
Your profile
- You are energetic and organized – eager to learn and deliver on more than one thing at a time
- You thrive in a multi-language and -cultural environment
- You have documented experience in process management and process controlling
- You are able to present complex matters in simple formats
- You have a natural talent in seeing opportunities for simplifying work
- You can drive digitalization of work processes
- You need to have a mindset for compliance and control in your work
We offer
We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo it is not about entitlement, it is about impact, no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.
When you work here, you become part of the Saxo family. We invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and team efforts. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.
We offer good and competitive terms of employment.
Sales within Saxo bank
The global sales organisation is responsible for growing trading emissions and assets under management through acquisition of new direct and wholesale clients as well as through activation of the already existing client relationships, cross- and up-selling, development of global partnerships.
The sales organisation is split into two main client facing groups: the software as a service business and the direct business.
We aim to be digital first and implement world class digital engagement for all our clients and partners and focus on the human touch for our top clients and partners, ensuring that our teams in local offices spend their time on the most value-adding task with our partners and top direct clients.
How to apply
Click on the apply button above to apply. We look forward to getting to know you better!
About Saxo bank
We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.
As a fintech pioneer founded in 1992, we focus on clients, quality, speed of innovation and use of disruptive technology. Headquartered in Denmark, we employ more than 2,000 people across 60 different nationalities globally. We have offices in key financial centres around the world including London, Amsterdam, Singapore, Shanghai, Hong Kong, Sydney, Gurgaon, Tokyo and Paris. With our global footprint, you can impact how people trade financial markets worldwide.
Do you want to work for an extremely ambitious organisation at the cutting edge of banking and technology? You’ll be joining a company that:
- Continuously strives to improve the Saxo Experience and exceed our clients’ expectations
- Always invests in the future
- Builds unrivalled platforms for seasoned and experienced investors and wholesale clients that provide real-time access to global capital markets
- Consistently wins the highest accolades for our platforms, products and service
So, if you’re up for the challenge of breaking down barriers in global financial markets, we’re always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring new perspectives to our diverse team.
At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!
For more on our story, culture and identity, please read the Saxo bank Foundation, written by our CEO and founder Kim Fournais.
Information og data
Denne ledige stilling har jobtypen "Projektleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 14.6.2021, men kan have været deaktiveret og genaktiveret igen.
- Projektleder
- København
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