Operations Manager
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Vedbæk
Do you have a passion for project coordination? And do you thrive by working closely with customers across the globe? Then, we can offer you an exciting opportunity in this newly created position.
At TrackMan we are growing, as we are constantly striving to further develop our market leading sport tracking solutions. Therefore, we are looking for an experienced and highly motivated, Operations Manager for our Driving Range Solution.
As the Operations Manager your will be in a leadership role in Denmark for our European Range and European Support teams.
You will work closely with our customers, marketing, operations team, our golf sales representatives, and subcontractors. Your main responsibilities will be to (1) be engaged with our customers and sales team during the pre-sales portion, (2) ensure that driving range installation are planned and completed in line with expectations,(3) post-installation customer follow-up and (4) ensure customer happiness from start to finish.
What will you be doing?
TrackMan Range Operations Manager: 70% of your time
Head of European Support: 30% of your time
At TrackMan we are growing, as we are constantly striving to further develop our market leading sport tracking solutions. Therefore, we are looking for an experienced and highly motivated, Operations Manager for our Driving Range Solution.
As the Operations Manager your will be in a leadership role in Denmark for our European Range and European Support teams.
You will work closely with our customers, marketing, operations team, our golf sales representatives, and subcontractors. Your main responsibilities will be to (1) be engaged with our customers and sales team during the pre-sales portion, (2) ensure that driving range installation are planned and completed in line with expectations,(3) post-installation customer follow-up and (4) ensure customer happiness from start to finish.
What will you be doing?
TrackMan Range Operations Manager: 70% of your time
- Overseeing all aspects and teams for TrackMan Range installations, from the design phase to completed installation
- Support sales team by preparing & delivering design plans, layouts for prospective clients
- Coordinate internal resources and third parties/vendors for the flawless execution of projects\
- Own the overall install schedule with input from Operations, Sales and Product Owner – raising risks and challenges to relevant stakeholders, when appropriate
- Be the main point of contact to key suppliers that are not managed via TrackMan production
- Work closely with R&D, the Product Owner and Support to ensure that forecasts, hardware allocations and planning is done in a structured and timely manner
- Will ensure that information flow from operations to support and support to operations is smooth and timely when issues require escalation
- Be responsible for the effective roll-out of tools that may support the Operations department and create user stories for tool to be developed internally together with PO
- Track and analyze projects’ performance, expenditures, procurement and report about any possible or current blockers, risks, overflows, deficits
- Installation planning, optimization, budgeting, and cost follow-up
- Create and maintain comprehensive project documentation
Head of European Support: 30% of your time
- Manage existing local support team (less than 5 employees) on day to day responsibilities
- Assist with support processes and training implementation
- Oversee ticket creation and support logging (via ZenDesk)
Information og data
Denne ledige stilling har jobtypen "Projektleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Vedbæk.
Jobbet er oprettet på vores service den 30.6.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Projektleder
- Vedbæk
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