Sales Support
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Brøndby
DHL Sales Nordics & Baltics part of Sales Europe Deutsche Post International is looking for a Sales Support
Do you want to help “move the world” and ensure the best services for our customers and the market? Seize the opportunity and become part of the world's leading logistics company Deutsche Post DHL Group!
At Deutsche Post DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
The Sales Nordics & Baltics team located in Brondby, Denmark, is looking for a new Sales Support colleague. Due to maternity leave the position is based on a fixed-term contract with the opportunity to stay, depending on the development of our business.
We are looking for a person that is structured, energized and enjoys being the first point of contact for our customers. You will be the frontline customer and sales support specialized in German mail products, using telephone, email and face to face meetings as appropriate. By supporting the Sales team with proposals, pricing and customer queries, you will help to make the whole team successful and to continue the positive development and growth of the region.
You strive towards excellence and continuous improvement within any stage of our customer’s journey, including onboarding of new customers, to create value for their business. Ideally, you find it natural to independently take responsibility for the daily routines and tasks. You work with joy to see that requested support from customers and colleagues are handled professionally.
You will be part of a department with seven (7) team members and report to the Sales Director Nordics.
Your key duties and responsibilities:
•Key Responsibilities:
* First point of contact for customers
* Managing and resolving customer queries
* Handling customer complaints and account queries
•Take responsibility of the implementations and the customer support in the beginning of the journey as a new costumer with our products
•Liaise with internal DHL departments/personnel to set-up, and guide to make sure we always have effective processes and secure excellent customer experience
•Assist in the team’s target to deliver continuing growth expected by the company
•Maintaining accurate customer records within the Sales Force CRM system
Preferably, you possess the following skills:
•1-3 years of experience with customer service or sales support
•Excel skills are essential on a professional level
•Confident and articulate email and telephone manner
•Invoicing experience will be valued
•Capability to work with at least 1 Nordic language and English
•German Speaker is a plus but not mandatory
In addition, you will need the following personal skills to succeed in this position:
•Independent and pro-active
•Flexible and comfortable with many different task
•Organized and structured
•Team player within an international environment
•Able to listen and take action when a customer situation requires
If you need additional information, or have any questions regarding this position, please feel free to contact Janne Kouvo, Sales Director Nordics, Marketing & Sales mobile +45 31 50 98 39 (during office hours) or [email protected].
The position is a maternity leave position from November 2019 - March 2021.
Please send your application and CV in English as soon as possible as the applications are handled on an ongoing basis.
We are looking forward to hear from you!
Do you want to help “move the world” and ensure the best services for our customers and the market? Seize the opportunity and become part of the world's leading logistics company Deutsche Post DHL Group!
At Deutsche Post DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
The Sales Nordics & Baltics team located in Brondby, Denmark, is looking for a new Sales Support colleague. Due to maternity leave the position is based on a fixed-term contract with the opportunity to stay, depending on the development of our business.
We are looking for a person that is structured, energized and enjoys being the first point of contact for our customers. You will be the frontline customer and sales support specialized in German mail products, using telephone, email and face to face meetings as appropriate. By supporting the Sales team with proposals, pricing and customer queries, you will help to make the whole team successful and to continue the positive development and growth of the region.
You strive towards excellence and continuous improvement within any stage of our customer’s journey, including onboarding of new customers, to create value for their business. Ideally, you find it natural to independently take responsibility for the daily routines and tasks. You work with joy to see that requested support from customers and colleagues are handled professionally.
You will be part of a department with seven (7) team members and report to the Sales Director Nordics.
Your key duties and responsibilities:
•Key Responsibilities:
* First point of contact for customers
* Managing and resolving customer queries
* Handling customer complaints and account queries
•Take responsibility of the implementations and the customer support in the beginning of the journey as a new costumer with our products
•Liaise with internal DHL departments/personnel to set-up, and guide to make sure we always have effective processes and secure excellent customer experience
•Assist in the team’s target to deliver continuing growth expected by the company
•Maintaining accurate customer records within the Sales Force CRM system
Preferably, you possess the following skills:
•1-3 years of experience with customer service or sales support
•Excel skills are essential on a professional level
•Confident and articulate email and telephone manner
•Invoicing experience will be valued
•Capability to work with at least 1 Nordic language and English
•German Speaker is a plus but not mandatory
In addition, you will need the following personal skills to succeed in this position:
•Independent and pro-active
•Flexible and comfortable with many different task
•Organized and structured
•Team player within an international environment
•Able to listen and take action when a customer situation requires
If you need additional information, or have any questions regarding this position, please feel free to contact Janne Kouvo, Sales Director Nordics, Marketing & Sales mobile +45 31 50 98 39 (during office hours) or [email protected].
The position is a maternity leave position from November 2019 - March 2021.
Please send your application and CV in English as soon as possible as the applications are handled on an ongoing basis.
We are looking forward to hear from you!
Information og data
Denne ledige stilling har jobtypen "Sælger", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Brøndby.
Jobbet er oprettet på vores service den 30.8.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Sælger
- Brøndby
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