Senior Vendor Manager, Brno, Czech Republic
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Udlandet
David Kennedy Recruitment, Bangor, Northern Ireland, is looking for a Senior Vendor Manager, Brno, Czech Republic.
My client is a leading online Travel Agency specialising in fare comparisons, airline bookings and many other amazing features. This role will see you part of a global Vendor Management team, managing up to 5 direct reports and working directly with 4 main Vendors across 10 locations spanning from India, China, Ukraine and Philippines.
You will manage the vendor/strategic partner relationship for the outsourced customer service operations. You will ensure that your customer contact channels performance is optimised to meet business objectives, and that brand-based decisions are achieved elevating the customer experience whilst delivering commercial commitments.
Main Responsibilities
Requirements
Specific role requirement (essential)
Contact:
[email protected]
Application Method:
To apply, send you CV in English to [email protected] as soon as possible
(ism EURES Belfast)
EURES står for European Employment Service og er et tilbud til alle EU-borgere, der ønsker at arbejde i et andet EU/EØS-land. Her finder du job i udlandet og information om jobsøgning i udlandet. www.eures.dk and www.europa.eu/eures
Kilde: Jobnet.dk
My client is a leading online Travel Agency specialising in fare comparisons, airline bookings and many other amazing features. This role will see you part of a global Vendor Management team, managing up to 5 direct reports and working directly with 4 main Vendors across 10 locations spanning from India, China, Ukraine and Philippines.
You will manage the vendor/strategic partner relationship for the outsourced customer service operations. You will ensure that your customer contact channels performance is optimised to meet business objectives, and that brand-based decisions are achieved elevating the customer experience whilst delivering commercial commitments.
Main Responsibilities
- You will maintain and nurture relationships with strategic vendors
- You will ensure compliance with vendor governance strategy
- You will facilitate and maintain relationships between strategic vendors and internal resources, including all internal stakeholders and executive leadership to drive proper alignment on business and operational topics
- You will maintain a structured vendor performance management framework across the your vendor portfolio
- You will communicate clear and concise vendor performance management metrics, running effective vendor management dashboards
- You will understand service levels and their relationships to vendor pricing
- You will conduct regular Vendor business reviews to ascertain performance against contractual obligations
- You will develop regular reports on service milestones, execution and risk, and inform internal customers, vendors and management of activities and progress through regular written and verbal communication
Requirements
- Proven Contact Centre reporting skills and insights; including but not limited to contact volume and reason analysis, learning needs analysis, early warning processes etc ideally in IT/Tech/Travel industry
- Have an effective numeracy skills with strong commercial acumen
- strong communication, influencing and negotiating ability
- experience of driving third party performance and delivery
- proven experience of operating in a fast-paced, demanding and evolving environment
- self-starter, capable of delivering a heavy workload and pursuing solutions with minimal supervision
- solid process management skills, with the ability to handle multiple vendors and multiple contracts, as well as a wide range of tasks
- ability to think both strategically and tactically with strong attention to detail
- communicate across boundaries, build collaboration and networks - maintaining supportive and honest relationships with all partners
Specific role requirement (essential)
- ability to work across different cultures and to respect their values and to look at things a third person perspective
- ability to guide and mentor vendor team regarding BPO (business process outsourcing) vendor management
- Excellent English language skills (both written & spoken), additional languages will be an advantage
- Please note full eligibility and abiltity to work unrestricted in Czech Republic & travel outside Europe is a must
Contact:
[email protected]
Application Method:
To apply, send you CV in English to [email protected] as soon as possible
(ism EURES Belfast)
EURES står for European Employment Service og er et tilbud til alle EU-borgere, der ønsker at arbejde i et andet EU/EØS-land. Her finder du job i udlandet og information om jobsøgning i udlandet. www.eures.dk and www.europa.eu/eures
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Salgschef", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Udlandet
Jobbet er oprettet på vores service den 2.9.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Salgschef
- Udlandet
- Mandag den 28. oktober 2019
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