Senior ITSM Specialist
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Søborg
We are looking for a Senior ITSM Specialist with a deep interest in all aspects of NNIT’s IT Service Management tools landscape including the business critical ITSM system and the ITSM Integration platform.
You will join the ITSM Tools & Processes team with colleagues in Denmark, China, the Philippines and India. The team’s overall responsibility is the ITSM tools as well as the ITIL processes supported by the tools. Our main purpose is to provide the optimal and efficient ITSM tools and processes package to support our organization.
The job
In your role as Senior ITSM Specialist you will be working in a professional environment with a team of process SMEs, developers, architects and operations specialists all focused on supporting and optimizing NNIT’s ITSM tools and processes.
Your focus will be in the ITSM tools area covering NNIT’s ITSM system and the ITSM Integration platform.
We are in the process of replacing our current ITSM system and you will bring your experience and competences into play during the implementation and subsequent operation, development and support of the new ITSM system based on Cherwell.
Your qualifications and experience
Your primary responsibility will be within the new ITSM system based on Cherwell where you will be involved in activities primarily related to improvements and optimization of the functionality of the ITSM system to meet the needs of our business. As we are responsible for the stability and availability of the ITSM system you will also be involved in activities related to the operation and support of the system.
We are looking for a strong ITSM profile with several years of experience working as operations specialist or system administrator preferably within Cherwell. The competence set should include scripting and software deployment capabilities in environments where documentation and testing is natural part of the quality delivery.
Personal profile
Technical competences
Language
As a person you have a high quality mind-set and you like to keep yourself updated with new technologies. You have a high degree of flexibility and the ability to handle different tasks simultaneously. It is an advantage if you have experience with certificates and security and that you are familiar with the ITIL framework. You have good communication skills and are fluent in spoken and written English.
You will join the ITSM Tools & Processes team with colleagues in Denmark, China, the Philippines and India. The team’s overall responsibility is the ITSM tools as well as the ITIL processes supported by the tools. Our main purpose is to provide the optimal and efficient ITSM tools and processes package to support our organization.
The job
In your role as Senior ITSM Specialist you will be working in a professional environment with a team of process SMEs, developers, architects and operations specialists all focused on supporting and optimizing NNIT’s ITSM tools and processes.
Your focus will be in the ITSM tools area covering NNIT’s ITSM system and the ITSM Integration platform.
We are in the process of replacing our current ITSM system and you will bring your experience and competences into play during the implementation and subsequent operation, development and support of the new ITSM system based on Cherwell.
Your qualifications and experience
Your primary responsibility will be within the new ITSM system based on Cherwell where you will be involved in activities primarily related to improvements and optimization of the functionality of the ITSM system to meet the needs of our business. As we are responsible for the stability and availability of the ITSM system you will also be involved in activities related to the operation and support of the system.
We are looking for a strong ITSM profile with several years of experience working as operations specialist or system administrator preferably within Cherwell. The competence set should include scripting and software deployment capabilities in environments where documentation and testing is natural part of the quality delivery.
Personal profile
- Outgoing and able to approach customers and end-users at all levels
- Able to independently and effectively manage own time to meet committed dates
- High quality mind-set
- Capable of following procedures, improve existing and create new
- Strong process mindset
- A natural urge to dig into the root cause of an issue
Technical competences
- Competences within ITSM systems such as Cherwell, BMC Remedy, ServiceNow as system/application developer or administrator.
- Scripting knowledge including PowerShell, JavaScript.
- Knowledge on storage, databases, applications, network and virtualization technologies.
- Operational experience with Windows servers
- Knowledge about the ITIL framework
- Documentation
- Test handling
- SCRUM/Agile development framework
Language
- English. Excellent and professional written and verbal communication
As a person you have a high quality mind-set and you like to keep yourself updated with new technologies. You have a high degree of flexibility and the ability to handle different tasks simultaneously. It is an advantage if you have experience with certificates and security and that you are familiar with the ITIL framework. You have good communication skills and are fluent in spoken and written English.
Information og data
Denne ledige stilling har jobtypen "Softwareudvikler", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Søborg.
Jobbet er oprettet på vores service den 29.11.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Softwareudvikler
- Søborg
- Søndag den 15. december 2019
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