Head of Service Desk & IT Support, Global IT Operations
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Bagsværd
- Information Technology & Telecom
- Bagsværd
Do you have the experience and competences needed to drive our Service Desk and IT Support Product area and help us transform our operating model? Do you want to take part in creating the global technology foundation in Novo Nordisk? Do you possess strong leadership skills, that will make a difference for a highly competent team? If you are looking for an influential position in a global growth company, this is your opportunity.
We offer a challenging job in a time where digital transformation and agile is prominent on the corporate agenda, and the opportunity to drive our vision of creating the global technology foundation in Novo Nordisk.
This is a unique opportunity for personal and professional development working in a high-performance culture where we take pride in being a great place to work and deliver high impact to Novo Nordisk
About the department
An attractive opportunity has become available as Head of Service Desk and IT Support, in Global IT Operations (GITO). GITO Service Desk and IT Support is a newly established unit consisting ofmultiple teams of highly skilled and dedicated employees located around the world in our sales affiliates and our Global Service Centre acting as both as 1st level support and single point of contact in the local sites, while also participating actively in Product Teams in our other Product areas such as Digital Workplace and Infrastructure.
GITO consists of 200+ employees across more than 25 countries with main hubs in Denmark, USA and India. Global IT Operations helps drive the digital transformation of Novo Nordisk.
The position
As Head of Service Desk and IT Support, you will develop and implement the strategy for Service Desk and IT Support including management of key stakeholders, line managers and employees, prioritization of projects, allocation of resources and management of budgets.
The GITO Service Desk and IT Support Product Area covers core services such as Service Desk, On-site support, VIP support, and Drop-In Support, but also require a key focus on automation, chatbots, self-service, self-healing and self-monitoring.
Your main stakeholders, besides your area, will be the rest of the management team in GITO and the senior management in Global IT, senior stakeholders in the various business areas and regions of Novo Nordisk. The job is global and can be any Novo Nordisk location with on-going coordination of initiatives and collaboration with the global IT organisation as well as global stakeholders from all business areas in NN. Some travel activity will be needed.
Qualifications
You hold an MSc, MBA or similar graduate degree in business administration, engineering, computer science or other relevant fields with 10-12 years of experience especially within the field of IT Infrastructure Operations, IT Strategies and IT Service Management in global organisations. In addition, more than 5 years of experience within the pharma industry will be a plus.
You have experience leading a Service Desk and IT Support unit in a global organisation, and developing strategies, driving innovation and continuous process improvements within such unit. Additionally, you must have experience in managing senior management stakeholders and effective communication, regular reporting to steering committees and senior management.
You possess strong coaching and leadership capabilities, have an ability to build a winning culture and organisation and an ability to challenge as-is. You must own very good interpersonal and coaching skills. Be able to manage relations to line of business management and to collaborate and communicate with external parties, primarily with vendors and consultants.
Having experiences with leading or participating in agile transformations will be a plus.
Finally, you must possess excellent communication skills in English (written/spoken).
Working at Novo Nordisk
At Novo Nordisk, your skills, dedication and ambition help us change lives for the better. In exchange, we offer you an opportunity to work with extraordinary talent and benefit from a range of possibilities for professional and personal development.
Contact
For further information, please contact Mark Navas, CVP, Global IT Operations on +45 30754510 or [email protected]
Deadline
15th December 2019
Interviews will be conducted on an ongoing basis, why we encourage you to apply as soon as possible.
Millions rely on us
To work for Novo Nordisk you will need the skills, dedication and ambition to change lives for the better for millions of patients living with diabetes and other chronical diseases. In exchange, we offer the chance to be part of a truly global workplace, where passion and engagement are met with opportunities for professional and personal development.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 27.11.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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