Project Manager for Customer Fulfilment, 37 hours per week, Service Office (Brøndby)
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Brøndby
WHO YOU ARE
In this role you will be responsible for a new project within Customer Fulfilment in IKEA Denmark. The purpose of the project is insourcing of last mile route planning and build-up of an IKEA transport organization. As a person we will expect that you have been working as a project leader before and have knowledge within the following:
• Excellent knowledge of the transport business and the transport market, with special focus on last mile deliveries (both human- and technical insights)
• Lead project, activity or work stream within larger project managed by Project Manager
• Skilled in change management and leading in the unknown
• Good knowledge of Multichannel Network related IKEA processes, warehousing operations and service business leading to an excellent customer fulfilment
• Very good understanding of customer and co-worker needs, demands and expectations on the market
• Identify, mitigate and manage daily operational risks
YOUR RESPONSIBILITIES
Take the lead in setting up organization and processes in our last mile delivery insourcing project, hence hiring and setting up appropriate training for the new co-workers. Responsible for planning and structuring the delivery split of orders with external transporter(s) and our own transport fleet. Responsible for securing work streams within agreed scope, time, budget and expected quality. Lead by example is highly expected from this role, and the role must be prepared on working with last mile deliveries in the first period of time to take learnings and use this experience to prepare our coworkers in the best possible way before facing the customers.
ABOUT THIS WORK AREA
Customer Fulfillment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organization with an end-to-end approach to develop our business and deliver results across functions together with our partners. We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people.
QUESTIONS AND SUPPORT? LET'S CONNECT!
If you have any questions regarding the position, please contact Multichannel Network Project Manager, René Pedersen, [email protected]. Notice that we do not receive application through emails but only trough our recruitment system.
FURTHER INFORMATION
This job is a project position at 37 hours a week and temporary for 1 year with an opportunity to make it permanent. We wish to hire by November 1st 2019. Our screening process will be ongoing until October 6th 2019 so do not hesitate to apply.
WHY YOU WILL LOVE US
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
WHAT WE ALL HAVE IN COMMON
- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Brøndby.
Jobbet er oprettet på vores service den 23.9.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- Brøndby
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