Head of Community Care
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København K
Nøie is a direct-to-consumer customized skincare brand, backed by top investors on a mission to make the world’s best customized skincare. We need heroes because that is what our customers deserve.
We pay great attention to customer feedback and develop and improve our product in close cooperation with our customer's. Great Community Care is, therefore, an absolute key at Nøie. At the same time we are experiencing rapid international growth and thereby the need to scale our CX team.
Nøie is science. Nøie is a community. And Nøie is you.
At Nøie rather than mass-producing skincare products, we work with the customer to create the very best solution for their unique skin. We do this by combining the credibility of science with the experiences of the community — all in order to meet their individual needs. In fact, we take the matter so seriously that we write their name on the packaging.
Our vision is to increase the quality of life for people with skin concerns and to create a new honesty about a taboo issue. Our goal is simply to reinvent skincare by creating the best skincare products in the world for each and everyone.
That’s what we call customised skincare. Read more about Nøie and try our skin test at https://noie.com/
Take part in creating the world’s best skincare products through customisation
Our community care team is responsible for all user interactions and with a direct reference to the company's Chief Footprint Officer. You are offered the opportunity to play a key role as Head of Community Care on an extremely ambitious growth journey together with a small dedicated A-level team of highly skilled colleagues. At Nøie we value fun and freedom, expertise, dedication and teamwork, and we invest in each other.
Our ways of working in Customer Experienced is inspired by the books “Zappos: Delivering Happiness” and “Fucking Flink”
We are working with international customers and open 24 hours a day, 7 days a week so flexibility is a must. We generally schedule our customer experience heroes between 8 am and 9 pm, Monday to Sunday.’
An experienced Customer Experience Manager with a “can-do!-spirit”, a helpful mindset, and who has a passion for great customer service.
We are looking for an experienced person in the field customer experience, with experience in people management, training and development and experience in setting up CX processes. Further:
We will invite applicants for interviews on a rolling basis. The position will be filled when we find the right people.
If you want to join us and the mission to help people everywhere to achieve healthier skin, then please apply!
We pay great attention to customer feedback and develop and improve our product in close cooperation with our customer's. Great Community Care is, therefore, an absolute key at Nøie. At the same time we are experiencing rapid international growth and thereby the need to scale our CX team.
Nøie is science. Nøie is a community. And Nøie is you.
At Nøie rather than mass-producing skincare products, we work with the customer to create the very best solution for their unique skin. We do this by combining the credibility of science with the experiences of the community — all in order to meet their individual needs. In fact, we take the matter so seriously that we write their name on the packaging.
Our vision is to increase the quality of life for people with skin concerns and to create a new honesty about a taboo issue. Our goal is simply to reinvent skincare by creating the best skincare products in the world for each and everyone.
That’s what we call customised skincare. Read more about Nøie and try our skin test at https://noie.com/
Take part in creating the world’s best skincare products through customisation
Our community care team is responsible for all user interactions and with a direct reference to the company's Chief Footprint Officer. You are offered the opportunity to play a key role as Head of Community Care on an extremely ambitious growth journey together with a small dedicated A-level team of highly skilled colleagues. At Nøie we value fun and freedom, expertise, dedication and teamwork, and we invest in each other.
Our ways of working in Customer Experienced is inspired by the books “Zappos: Delivering Happiness” and “Fucking Flink”
We are working with international customers and open 24 hours a day, 7 days a week so flexibility is a must. We generally schedule our customer experience heroes between 8 am and 9 pm, Monday to Sunday.’
An experienced Customer Experience Manager with a “can-do!-spirit”, a helpful mindset, and who has a passion for great customer service.
We are looking for an experienced person in the field customer experience, with experience in people management, training and development and experience in setting up CX processes. Further:
- Experience with major CX software such as Zendesk and Dixa and great technical understanding
- Critical thinking and problem-solving skills and high attention to detail
- Ability to work quickly under pressure
- Team-spirit - everybody helps each other
We will invite applicants for interviews on a rolling basis. The position will be filled when we find the right people.
If you want to join us and the mission to help people everywhere to achieve healthier skin, then please apply!
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 1.2.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København K
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