Customer Insights Manager (EUR)
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København K
This position provides the right candidate a great opportunity to make a positive difference to the customer experience and impact business development on the basis of inferred customer insights.
The opportunity to join an ambitious Marketing team, working on a world respected, industry leading brand.
The team builds brand value and develops solutions that drive successful growth in Europe, through a deep understanding of customers’ needs & pains and trends.
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An exciting and attractive career in a truly global environment with the possibility of continuous professional and personal development.
We are flexible in terms of this job location.
We are pioneering a new integrated approach towards customers spreading across ocean, logistics and digital services requiring thinking out of the box and willingness to go new ways to move us forward.
Maersk is fast-paced, challenging and with an international atmosphere where the environment is focused on high performance, results, and respect for our employees.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams
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You are driving a customer mindset within the whole organization through timely and actionable customer insights. You are also accountable for design, plan, execute and report on customer interviews, observations and derived insights.
Other tasks:
• Run the quarterly reporting of the Customers Loyalty and Satisfaction survey, engaging with multiple stakeholders
• Market trends understanding, feeding commercial decisions based on both internal and external data sources.
• Run insight research in Europe through various methodologies to develop actionable insights.
• Connect multiple data points (data sources) to spot business opportunities.
• Support Marketing activation planning with relevant insights prior to campaigns. You will take the lead in identifying knowledge gaps, initiating research together with your colleagues.
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The ideal candidate has a background in Market Research/Customer Insights (5+ years), preferably from a B2B business. You have proven quantitative and qualitative research skills, an analytical mindset and can deliver clear recommendations based on data.
You:
• Have extensive and documented experience developing and embedding customer insights into an international organization.
• Project management skills managing different and complex projects and tasks at one time, sometimes under tight deadlines.
• An extroverted team player with strong communication skills, enabling you to engage and influence stakeholders.
• Someone who has a strong drive can work independently, but at the same time is a strong team player, leveraging the experience of all members of the team when supporting the business.
Show More
The opportunity to join an ambitious Marketing team, working on a world respected, industry leading brand.
The team builds brand value and develops solutions that drive successful growth in Europe, through a deep understanding of customers’ needs & pains and trends.
Show More
We offer
An exciting and attractive career in a truly global environment with the possibility of continuous professional and personal development.
We are flexible in terms of this job location.
We are pioneering a new integrated approach towards customers spreading across ocean, logistics and digital services requiring thinking out of the box and willingness to go new ways to move us forward.
Maersk is fast-paced, challenging and with an international atmosphere where the environment is focused on high performance, results, and respect for our employees.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams
Show More
Key responsibilities
You are driving a customer mindset within the whole organization through timely and actionable customer insights. You are also accountable for design, plan, execute and report on customer interviews, observations and derived insights.
Other tasks:
• Run the quarterly reporting of the Customers Loyalty and Satisfaction survey, engaging with multiple stakeholders
• Market trends understanding, feeding commercial decisions based on both internal and external data sources.
• Run insight research in Europe through various methodologies to develop actionable insights.
• Connect multiple data points (data sources) to spot business opportunities.
• Support Marketing activation planning with relevant insights prior to campaigns. You will take the lead in identifying knowledge gaps, initiating research together with your colleagues.
Show More
We are looking for
The ideal candidate has a background in Market Research/Customer Insights (5+ years), preferably from a B2B business. You have proven quantitative and qualitative research skills, an analytical mindset and can deliver clear recommendations based on data.
You:
• Have extensive and documented experience developing and embedding customer insights into an international organization.
• Project management skills managing different and complex projects and tasks at one time, sometimes under tight deadlines.
• An extroverted team player with strong communication skills, enabling you to engage and influence stakeholders.
• Someone who has a strong drive can work independently, but at the same time is a strong team player, leveraging the experience of all members of the team when supporting the business.
Show More
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 29.9.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København K
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Statistik over udbudte afdelingsleder i København K over tid
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