Business Change Manager
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København K
Opportunity
Maersk is transforming to the global integrator of container logistics and changing the face of the logistics industry by becoming first truly integrated service provider across shipping-owning ocean services, airfreight, landside, lead logistics, and contract logistics.
Customer experience and customer centricity will be a key part of enabling the strategy.We offer
An exciting and attractive career in a truly global environment with the possibility of continuous professional and personal development.
The primary focus of the Customer Experience teams in Maersk is to enable proactive issue resolution, first contact resolution, and an intuitive digital experience
The Business Change Manager has responsibility for preparing the receiving organisation for change. Maersk aims to optimise the customer experience and realise significant business benefits by simplifying and standardising our processes. We are on a journey that will substantially change the way we conduct our business and engage with customers. We are offering a unique opportunity to help shape that journey and the future organisation.
Maersk offers an agile international atmosphere with focus on high performance, results, and respect for our employees.
Key Responsibilities
Accountable for guiding the success of email for CX team. It is an important organizational role that manger the training, readiness, adoption and benefits realisation. The accountability includes:
- Prepare the receiving organisation for change with a focus on realising business value and anchoring ownership, for the product delivery related to our case handling in the frontline and offshored locations
- Identify, analyse and execute organisational stakeholder engagement
- Assess and prioritise stakeholder management activities, including analysing impact and gaps through engagement with senior and middle management
- Drive detailed change impact assessment to secure business resources and support business readiness progress reporting during project delivery
- Manage and measure adoption together with the relevant functional product owners
- Manage and measure benefit realisation together with the benefit realisation owners.
Who we are looking for
- You have minimum 5 years of experience with project or change management and/or equivalent business experience
- Strong presentation and facilitation skills
- Able to manage large change impact, guide and instruct the organisation to overcome challenging obstacles
- Able to quickly able to establish a network and prove yourself as credible and respected
- Able to work with multiple stakeholders and cultures, and interact with people of all functions and at all levels
- Able to look at the change from the user perspective and understand the way the change impacts the users daily
Furthermore, you are:
- Self-driven and motivated, willing/able to influence without formal authority
- Good at communicating with and influencing stakeholders
- High level of self-confidence based on solid preparation
- Resilient and adaptable, able to handle changes
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 20.12.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København K
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