Head of Technical Support - Global
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Kongens Lyngby
At MedTrace you will be a valued member of the team and take part in our exciting journey of bringing our innovative soft and hardware solution for heart patient diagnostics to market. The technology is ground-breaking and is already now drawing international accreditation.
MedTrace’s technology platform is a combination of an automated hardware system that is able to produce, dose and inject 15O-water, a very short-lived radioactive version of regular water and a software solution that makes the clinician able to draw conclusions about blood flow. The technique has potential for use in other organs and for diagnostic use in other diseases.
MedTrace has offices in Lyngby, Denmark and affiliates in Boston and Uppsala. The company favours cross functional teamwork and hiring employees with diverse backgrounds. The company language is English. In MedTrace, all members are valued, we are all very dedicated and ambitious in reaching our common goals. Every day presents itself with plenty of exciting tasks, but we are high spirited with a good sense of HUMOR. The atmosphere is informal, and everybody in the team is heard. Our values include trust in each other, respect for people, responsibility, and dedication.
To become a success at MedTrace it is important to have an entrepreneurial mindset with a pragmatic approach to manoeuvre in a young organisation. The targeted markets are Europe, the US and later on Japan.
The position as Head of Technical Service - Global
The newly established position as Head of Technical Service at MedTrace, is vital for MedTrace further development and installation of its technology in hospitals on a global scale. You are eager to create and establish the new function and has previous experience from service, maintenance, and installations of technical and complex devices – preferable within hospitals or GxP industries. You get highly motivated by servicing customers, using your technical knowledge to install MedTrace´s technology while documenting and ensuring the quality. Writing guidelines and user and service manuals are part of the job, which you see as positive and productive.
You will be in contact with end user within the field, and actively give inputs to various stakeholders in MedTrace, - from Business development, QA/RA to Usability Engineering etc., and you will be participating in advancing the technical solution even further by participating in the continuous product development. Hence your have a great interest in growing MedTrace together with its current and future employees.
MedTrace is “on the move” and as a development stage company with a revolutionizing technology,not all procedures, manuals or processes are currently in place. You see this as a benefit, and an opportunity for you to put your fingerprint on Medtrace Technical support and implement best practices.
Profile
Your key responsibilities will be:
Solid experience from a Technical Support function in an entrepreneurial environment
You have a very hands on engineering or technical background, and have worked with service and installations of complex equipment before, - preferable medical device or production ( GxP). Visiting hospitals or bigger plant sites is part of your past or current work experience.
Travelling in Europe as well as USA and later Japan will be a key part of your job. You may expect 50-60 days per year.
Other qualifications:
Personal profile
You are a “doer”. The company pulse is intense, but together we can accomplish almost everything. You want to make a difference and have an impact, and you like to see your input and ideas transformed into action swiftly. As a person you can simplify things, find solutions, and implement changes. You are a responsible individual, with an analytical mindset, and respect the fact that you will be the face of the company when you visit customers.
Application
For more information, please contact Lise Sønnersgaard, Recruitment manager at PharmaRelations, telephone +45 60981303 or [email protected]. We will evaluate applications on a running basis, but we need your application no later than February the 15th 2021.
You can apply here:
MedTrace’s technology platform is a combination of an automated hardware system that is able to produce, dose and inject 15O-water, a very short-lived radioactive version of regular water and a software solution that makes the clinician able to draw conclusions about blood flow. The technique has potential for use in other organs and for diagnostic use in other diseases.
MedTrace has offices in Lyngby, Denmark and affiliates in Boston and Uppsala. The company favours cross functional teamwork and hiring employees with diverse backgrounds. The company language is English. In MedTrace, all members are valued, we are all very dedicated and ambitious in reaching our common goals. Every day presents itself with plenty of exciting tasks, but we are high spirited with a good sense of HUMOR. The atmosphere is informal, and everybody in the team is heard. Our values include trust in each other, respect for people, responsibility, and dedication.
To become a success at MedTrace it is important to have an entrepreneurial mindset with a pragmatic approach to manoeuvre in a young organisation. The targeted markets are Europe, the US and later on Japan.
The position as Head of Technical Service - Global
The newly established position as Head of Technical Service at MedTrace, is vital for MedTrace further development and installation of its technology in hospitals on a global scale. You are eager to create and establish the new function and has previous experience from service, maintenance, and installations of technical and complex devices – preferable within hospitals or GxP industries. You get highly motivated by servicing customers, using your technical knowledge to install MedTrace´s technology while documenting and ensuring the quality. Writing guidelines and user and service manuals are part of the job, which you see as positive and productive.
You will be in contact with end user within the field, and actively give inputs to various stakeholders in MedTrace, - from Business development, QA/RA to Usability Engineering etc., and you will be participating in advancing the technical solution even further by participating in the continuous product development. Hence your have a great interest in growing MedTrace together with its current and future employees.
MedTrace is “on the move” and as a development stage company with a revolutionizing technology,not all procedures, manuals or processes are currently in place. You see this as a benefit, and an opportunity for you to put your fingerprint on Medtrace Technical support and implement best practices.
Profile
Your key responsibilities will be:
- Establish the customer facing part of MedTrace’s technical service. This includes but not limited to; installation, Service and support, annual maintenance and disassembly of hardware at customer sites
- Development of the Technical Support function, at a later stage employ team members for Technical Support function
- Responsible for the collaboration cross functional works from the Technical Support team
- Responsible for feeding back to the COO and participate in the product development team
Solid experience from a Technical Support function in an entrepreneurial environment
You have a very hands on engineering or technical background, and have worked with service and installations of complex equipment before, - preferable medical device or production ( GxP). Visiting hospitals or bigger plant sites is part of your past or current work experience.
Travelling in Europe as well as USA and later Japan will be a key part of your job. You may expect 50-60 days per year.
Other qualifications:
- You are experienced in cross functional collaborations and project management participation
- You speak and write English fluently and possess prominent IT skills in MS Office package
- You are strong in oral as well as written communication and possess the ability to work independently
Personal profile
You are a “doer”. The company pulse is intense, but together we can accomplish almost everything. You want to make a difference and have an impact, and you like to see your input and ideas transformed into action swiftly. As a person you can simplify things, find solutions, and implement changes. You are a responsible individual, with an analytical mindset, and respect the fact that you will be the face of the company when you visit customers.
Application
For more information, please contact Lise Sønnersgaard, Recruitment manager at PharmaRelations, telephone +45 60981303 or [email protected]. We will evaluate applications on a running basis, but we need your application no later than February the 15th 2021.
You can apply here:
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Kongens Lyngby.
Jobbet er oprettet på vores service den 29.1.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- Kongens Lyngby
- Mandag den 15. februar 2021
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