Head of Global Customer Support & Operations
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Skanderborg
Are you passionate about ensuring satisfied customers globally? Do you have the experience to develop stabile 24/7 operations of smart metering solutions in a “around the world” support set-up? Can you lead and motivate your global management team and highly skilled IT and service employees? Do you know how to support customers in reaching their business goals though digitalization?
Become a part of our Solution and Service Delivery Management team
Kamstrup is a Danish technology company and one of the world’s leading manufacturers of intelligent metering solutions. We experience significant demand for our products and have a strong focus on developing and producing intelligent metering solutions and services for energy- and water consumption. Our ambition is to transform meter data into insights that will help utilities optimize the production and distribution of energy and water.
With direct reference to our Senior Vice President, Services and Solutions Deliveries, you will become a part of our Solution and Service Delivery Management team, where we strive to meet customer expectations and ensure high customer satisfaction in our solution and service deliveries. You will be responsible for a global team of 80 competent and dedicated employees including middle managers, located in Denmark, Sweden, Norway, Austria and the US. In the future your team will also expand to cover additional geographies ensuring a 24/7 “around the world” support set-up.
A job with focus on supporting our customers in their efforts for a green energy transition and the fight against non-revenue water
As our new Head of Global Customer Support & Operations, you will play a central role in ensuring high customer satisfaction in our support and operations deliveries. You will be responsible for developing a strong quality and customer centric mindset as well as implementing a scalable and global support structure to ensure that we support our customers in the best possible way.
In addition, your primary responsibilities will be:
In the job you should expect approx. 40 travel days a year.
Personality matters
We expect you to have a strong customer-centric mindset and the ability to motivate and develop a team of highly skilled IT and service employees. You have a proven record within global support and operations, and you have the experience to implement a stable and global 24/7 support set-up.
In addition, it is a requirement that you have:
As a person, you are extremely service-oriented and have a strong focus on value-creating and satisfied customers, partners and employees. You posses strong communicative skills and the ability to collaborate at all levels of the organization. You create an overview, and you act as a problem solver by providing solutions for different stakeholders as well as looking for process improvements. You are result-oriented, have a strong drive and are passionate about taking initiative.
You are fluent in both written and spoken English. Danish will be an asset.
We offer more than just a job
You will become a part of an international and innovative organization that strives every day to ensure the momentum and optimization of the world's water and energy resources. In the position as Head of Customer Support & Operations, you will get the opportunity to further developer the Support & Operation team into to a global team with the focus to support our customers in reaching their business goals though digitalization.
We offer flexible working hours and numerous employee benefits, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
If you have any questions about the position, please contact Senior Vice President, Services and Solutions Deliveries, Henrik Mørck Mogensen or Head of HR & Recruitment, Britta Lemming on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.500 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Become a part of our Solution and Service Delivery Management team
Kamstrup is a Danish technology company and one of the world’s leading manufacturers of intelligent metering solutions. We experience significant demand for our products and have a strong focus on developing and producing intelligent metering solutions and services for energy- and water consumption. Our ambition is to transform meter data into insights that will help utilities optimize the production and distribution of energy and water.
With direct reference to our Senior Vice President, Services and Solutions Deliveries, you will become a part of our Solution and Service Delivery Management team, where we strive to meet customer expectations and ensure high customer satisfaction in our solution and service deliveries. You will be responsible for a global team of 80 competent and dedicated employees including middle managers, located in Denmark, Sweden, Norway, Austria and the US. In the future your team will also expand to cover additional geographies ensuring a 24/7 “around the world” support set-up.
A job with focus on supporting our customers in their efforts for a green energy transition and the fight against non-revenue water
As our new Head of Global Customer Support & Operations, you will play a central role in ensuring high customer satisfaction in our support and operations deliveries. You will be responsible for developing a strong quality and customer centric mindset as well as implementing a scalable and global support structure to ensure that we support our customers in the best possible way.
In addition, your primary responsibilities will be:
- To monitor and improve the customer experience and satisfaction
- People management of a global management team with close collaboration with regional and country management
- To improve productivity, quality and efficiency in our support and operations deliveries
- To take active part in the Solution and Service Delivery management team in developing our organization and deliveries for the future
In the job you should expect approx. 40 travel days a year.
Personality matters
We expect you to have a strong customer-centric mindset and the ability to motivate and develop a team of highly skilled IT and service employees. You have a proven record within global support and operations, and you have the experience to implement a stable and global 24/7 support set-up.
In addition, it is a requirement that you have:
- Minimum 5 years of leadership experience in a global setting
- Strong experience with ITIL based IT support and operations management as well as the experience to ensure the right structure, tools, processes and competences to deliver IT support and operations globally
As a person, you are extremely service-oriented and have a strong focus on value-creating and satisfied customers, partners and employees. You posses strong communicative skills and the ability to collaborate at all levels of the organization. You create an overview, and you act as a problem solver by providing solutions for different stakeholders as well as looking for process improvements. You are result-oriented, have a strong drive and are passionate about taking initiative.
You are fluent in both written and spoken English. Danish will be an asset.
We offer more than just a job
You will become a part of an international and innovative organization that strives every day to ensure the momentum and optimization of the world's water and energy resources. In the position as Head of Customer Support & Operations, you will get the opportunity to further developer the Support & Operation team into to a global team with the focus to support our customers in reaching their business goals though digitalization.
We offer flexible working hours and numerous employee benefits, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
If you have any questions about the position, please contact Senior Vice President, Services and Solutions Deliveries, Henrik Mørck Mogensen or Head of HR & Recruitment, Britta Lemming on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.500 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Skanderborg.
Jobbet er oprettet på vores service den 19.5.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- Skanderborg
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