Head of Global Incident Management
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Skanderborg
Are you ready to take the daily lead of our Global Incident Management team while orchestrating information transparency and ensuring a best-in-class coherent customer experience? Can you conceptualize strategic optimization efforts, and can you turn them into next-level reality? Are you a skilled people manager who can cultivate and motivate a highly skilled technical support team while maintaining a focus on global data monitoring and continuous improvement?
Become a part of our Solution and Service Delivery
Kamstrup is a Danish technology company and a world-leading supplier of intelligent metering solutions and services. We experience a significant demand for our products, solutions, and services, where we have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption.
With a direct reference to the Global Head of Customer Support & Services, Solution, and Service Delivery, you will lead and empower our growing and experienced Incident Management team of 9 dedicated Global Incident Engineers, Global Incident Managers, and a Knowledge Manager. Furthermore, you will become a part of our global management team consisting of 8 peers who focus on customer support and service.
Secure coherent customer experience and efficient global collaboration
In the position as Head of Global Incident Management, you will play a vital role in ensuring the daily management of customer-related incidents to ensure a swift restoration of affected services based on priorities related to service level agreements and business impacts. With a focus on enhancing customer satisfaction, and maximizing retention, you will lead the way and future-proof a robust framework for providing deep technical support for our countries so they can handle our customer quires and hence ensure that we have the competence, skills and sharing the insights on a global level.
More specifically, you will be:
You can expect approximately 10 travel days per year.
Personality matters
We are looking for an ambitious Head of Global Incident Management, who will serve as a role model for change and inspire the team to elevate our global incident management to new heights. We imagine that you have a minimum of 5 years of relevant experience working with Global Incident Management in a high-tech environment combined with +2 years of experience with people management. You already have a strong track-record from working with incident management and change management in large scale organizations.
It is considered an advantage if you have experience with:
As a person, you take initiative and like to create results in collaboration with others across Kamstrup’s markets. Your leadership style is characterized by leading by example and effectively engaging with numerous stakeholders to foster strong collaborative relationships throughout the organization. You possess profound communication skills that enable you to clearly communicate directions and information to your team and stakeholders in order to drive change within a global matrix organization. Your decision-making approach is data-driven and grounded in your extensive experience. Furthermore, you like to take responsibility and want to make a difference by challenging the status quo and optimizing processes.
The job requires fluency in written and spoken English.
We offer more than just a job
By joining our team as the Head of Global Incident Management, you become part of a global company dedicated to harnessing and optimizing the world's water and energy resources. This is an exceptional chance to make a profound impact and pave the way forward in our evolving discipline of global incident management in Kamstrup, providing you with ample opportunities to develop your capabilities and expertise.
We offer flexible working hours and numerous employee benefits, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job is placed at Kamstrup's headquarter located in Stilling near Aarhus.
If you have any questions about the position, please contact Global Head of Customer Support & Services, Jimmy Grönlund on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.700 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Become a part of our Solution and Service Delivery
Kamstrup is a Danish technology company and a world-leading supplier of intelligent metering solutions and services. We experience a significant demand for our products, solutions, and services, where we have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption.
With a direct reference to the Global Head of Customer Support & Services, Solution, and Service Delivery, you will lead and empower our growing and experienced Incident Management team of 9 dedicated Global Incident Engineers, Global Incident Managers, and a Knowledge Manager. Furthermore, you will become a part of our global management team consisting of 8 peers who focus on customer support and service.
Secure coherent customer experience and efficient global collaboration
In the position as Head of Global Incident Management, you will play a vital role in ensuring the daily management of customer-related incidents to ensure a swift restoration of affected services based on priorities related to service level agreements and business impacts. With a focus on enhancing customer satisfaction, and maximizing retention, you will lead the way and future-proof a robust framework for providing deep technical support for our countries so they can handle our customer quires and hence ensure that we have the competence, skills and sharing the insights on a global level.
More specifically, you will be:
- Taking the daily lead of our Global Incident Management team and the daily incident management business
- Driving process enhancement through the Kamstrup organization with new initiatives and full mandate to expedite solutions delivery without compromising quality
- Promoting efficient global collaboration with internal and external key stakeholders
- Providing strategic and tactical direction for the Global Incident team while empowering them to achieve their objectives and contribute to the organization's overall success.
- Ensuring scalability in size, scope, and markets of Customer Support & Services deliveries, aligning with the goals of the three Business Areas
- Establishing incident management KPIs for measuring customer satisfaction, speed, and delivered quality
You can expect approximately 10 travel days per year.
Personality matters
We are looking for an ambitious Head of Global Incident Management, who will serve as a role model for change and inspire the team to elevate our global incident management to new heights. We imagine that you have a minimum of 5 years of relevant experience working with Global Incident Management in a high-tech environment combined with +2 years of experience with people management. You already have a strong track-record from working with incident management and change management in large scale organizations.
It is considered an advantage if you have experience with:
- Driving tactical improvement initiatives
- The technology and manufacturing industry
- ITIL4
As a person, you take initiative and like to create results in collaboration with others across Kamstrup’s markets. Your leadership style is characterized by leading by example and effectively engaging with numerous stakeholders to foster strong collaborative relationships throughout the organization. You possess profound communication skills that enable you to clearly communicate directions and information to your team and stakeholders in order to drive change within a global matrix organization. Your decision-making approach is data-driven and grounded in your extensive experience. Furthermore, you like to take responsibility and want to make a difference by challenging the status quo and optimizing processes.
The job requires fluency in written and spoken English.
We offer more than just a job
By joining our team as the Head of Global Incident Management, you become part of a global company dedicated to harnessing and optimizing the world's water and energy resources. This is an exceptional chance to make a profound impact and pave the way forward in our evolving discipline of global incident management in Kamstrup, providing you with ample opportunities to develop your capabilities and expertise.
We offer flexible working hours and numerous employee benefits, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job is placed at Kamstrup's headquarter located in Stilling near Aarhus.
If you have any questions about the position, please contact Global Head of Customer Support & Services, Jimmy Grönlund on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.700 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Skanderborg.
Jobbet er oprettet på vores service den 28.9.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- Skanderborg
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Statistik over udbudte afdelingsleder i Skanderborg over tid
| Dato | Alle jobs som afdelingsleder |
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