Senior Manager, Service Process Excellence
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Bjerringbro
Would you like to use your business process excellence experience to run and develop a new Strategic Service Management System? This is you chance to build up a global Business Process Center of Excellence with focus on improving, developing and deploying our service processes globally.
At Grundfos Service & Solutions, we work continuously to bring peace of mind to our customers by minimizing downtime, optimizing performance and helping them contribute to a more sustainable world.
We are approximately 1100 colleagues in Service & Solutions and around 50 of those are working at global level defining standards and tools for how to develop, sell and deliver services in our sales and service organizations globally. In this position you will be joining a team of 3 managers responsible for Service Process Excellence and Monitoring & Support of our digital offerings.
Leave your mark on our service strategy
Your focus will be to improve, standardize and globalize the Grundfos service execution. Doing so, you will develop and maintain the service customer journey, develop digital touch points for service customers as well as commercial tools to support the Service & Solutions strategy. Your role is furthermore to optimize the use of the current Service Management System and be globally responsible for the business preparation and deployment of a new Service Management System (SAP S/4HANA).
Specifically, you will:
“In Grundfos Service & Solutions, we are focused on transforming services into a competitive differentiator for Grundfos moving from being a product manufacturer to a true service and system/solution provider. For us to reinvest in innovation, create offerings that are truly differentiated we constantly need to strive to do everything in a better, faster and simpler ways. This is only possible if we work globally with a Service Management System that support us with the right processes, transparency and agility,” says Head of Customer Backend Support & Service Process Excellence, Rikke Landlyst Groth.
Create significant results through strong leadership with solid strategic experience and global business understanding
As a strong leader, you set the bar high and get highly motivated by working in a business area that needs to be developed with you setting the agenda. Your success comes through your team, which currently consists of 3 employees but will gradually grow. Therefore, you possess the ability to deliver results through others, thus enabling your team through clear communication of goals.
You must have a global mindset and the ability to navigate in an international and complex matrix organization. Strong people and stakeholder management skills are therefore required to succeed and leave your footprint on the service strategy.
You also bring:
As Senior Manager of Service Process Excellence, you will have a vital role in our journey ahead and will be leading an international team from our HQ in Bjerringbro, Denmark. You can expect approximately 3-4 weeks of travel yearly.
Additional information
If you have questions or want to know more about the position, please contact Senior Director of Customer Backend Support & Service Process Excellence, Rikke Landlyst Groth, on +45 20 47 66 01.
If this job sounds appealing to you, please send your resume and cover letter today and no later than 8 September 2019 by clicking o “Apply”. We expect interviews to be held during week 38.
We look forward to hearing from you.
If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn: https://www.linkedin.com/company/grundfos/ or our YouTube channel: https://www.youtube.com/watch?v=zwY54t455CU
Kilde: Jobnet.dk
At Grundfos Service & Solutions, we work continuously to bring peace of mind to our customers by minimizing downtime, optimizing performance and helping them contribute to a more sustainable world.
We are approximately 1100 colleagues in Service & Solutions and around 50 of those are working at global level defining standards and tools for how to develop, sell and deliver services in our sales and service organizations globally. In this position you will be joining a team of 3 managers responsible for Service Process Excellence and Monitoring & Support of our digital offerings.
Leave your mark on our service strategy
Your focus will be to improve, standardize and globalize the Grundfos service execution. Doing so, you will develop and maintain the service customer journey, develop digital touch points for service customers as well as commercial tools to support the Service & Solutions strategy. Your role is furthermore to optimize the use of the current Service Management System and be globally responsible for the business preparation and deployment of a new Service Management System (SAP S/4HANA).
Specifically, you will:
- Establish, drive and organize the preparation and business implementation of a new SAP platform (SAP S/4HANA) in close collaboration with Information Systems (IS) and the global Service & Solutions organization
- Develop and align service execution processes mainly through identifying, standardizing and deploying best practice of the Service Management System globally to make processes more effective and efficient, responding more effectively to the customer journey and support the service strategy
- Establish a global Business Process Center of Excellence, meaning that global and regional business process consultants will be hired, and (together with these) a structure must be established for deploying, training and improving business processes going forward.
- Develop new and existing digital customer touch points that support the customer journey and Grundfos Service & Solutions strategy on commercializing service. This includes, but not limited to, dedicated commercial touchpoints, self-services within the customer support sections on Grundfos.com as well as internal tools for the local Service & Solutions organizations
- Maintain an up-to-date service customer journey that reflect customers’ needs regarding service support, service products, subscriptions etc. and is aligned with Global Marketing & Sales Development
“In Grundfos Service & Solutions, we are focused on transforming services into a competitive differentiator for Grundfos moving from being a product manufacturer to a true service and system/solution provider. For us to reinvest in innovation, create offerings that are truly differentiated we constantly need to strive to do everything in a better, faster and simpler ways. This is only possible if we work globally with a Service Management System that support us with the right processes, transparency and agility,” says Head of Customer Backend Support & Service Process Excellence, Rikke Landlyst Groth.
Create significant results through strong leadership with solid strategic experience and global business understanding
As a strong leader, you set the bar high and get highly motivated by working in a business area that needs to be developed with you setting the agenda. Your success comes through your team, which currently consists of 3 employees but will gradually grow. Therefore, you possess the ability to deliver results through others, thus enabling your team through clear communication of goals.
You must have a global mindset and the ability to navigate in an international and complex matrix organization. Strong people and stakeholder management skills are therefore required to succeed and leave your footprint on the service strategy.
You also bring:
- A master or bachelor’s degree within business administration, finance, strategy, economics, engineering or similar.
- More than 5 years of work experience
- At least 2-3 years international management experience
- Experience with IT systems/tools used in a customer service setup
- Experience as a project manager - preferably from global roll-out of IT systems
- Experience with global stakeholder management
As Senior Manager of Service Process Excellence, you will have a vital role in our journey ahead and will be leading an international team from our HQ in Bjerringbro, Denmark. You can expect approximately 3-4 weeks of travel yearly.
Additional information
If you have questions or want to know more about the position, please contact Senior Director of Customer Backend Support & Service Process Excellence, Rikke Landlyst Groth, on +45 20 47 66 01.
If this job sounds appealing to you, please send your resume and cover letter today and no later than 8 September 2019 by clicking o “Apply”. We expect interviews to be held during week 38.
We look forward to hearing from you.
If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn: https://www.linkedin.com/company/grundfos/ or our YouTube channel: https://www.youtube.com/watch?v=zwY54t455CU
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Forretningsudvikler", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Bjerringbro.
Jobbet er oprettet på vores service den 27.8.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Forretningsudvikler
- Bjerringbro
- Søndag den 08. september 2019
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