IT Support Consultant
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At Demant, we shape the future of audiological solutions to make a real difference to the livelihood of our hearing aid users. We bring the latest technological innovations together in the challenging and constrained form factor that is a hearing aid. Would you like to be part of that journey? Then this might be an exciting opportunity for you.
Do you want to be the IT “go-to-person”?
With a focus of being the IT “go-to-person” you will supervise and assist the employees at Demant with small and more advanced IT troubleshooting tasks on hardware and software/applications.
Operations
Competencies
To be a success in your new position, we expect you to possess the following skills:
As a person the following qualifications is advantageous:
We always aim at completing support requests in due time, to have satisfied users and constantly stay abreast of the business needs. You should be motivated by getting positive feedback from customers and end-users and provide efficient and beneficial solutions to the business.
Experience
We believe in the good life
As a company, we trust and value your professionalism, experience, and responsibility. Your new perspectives, insights and ideas are the cornerstones of our growth. We are a company that take pride in delivering solutions that allow people to live their lives to the max. We also recognize that to bring energy and inspiration to work, you need to re-energize to have a healthy work life balance.
Want to join the team?
Then send you application and CV as soon as possible and no later than March 18, 2024. Please notice that we only accept applications through our recruitment system.
For more information about the position please contact Damian Staszak, IT Manager, IT Service Desk, [email protected].
Do you want to be the IT “go-to-person”?
With a focus of being the IT “go-to-person” you will supervise and assist the employees at Demant with small and more advanced IT troubleshooting tasks on hardware and software/applications.
Operations
- 1st level support
- Ownership of requests – incidents & Requests belong to “Demant Ballerup Service Desk” Remedy group. Ensure sufficient information (category, priority, due date etc.).
- Deliver services according to approved IT processes, incident, request fulfilment, business critical, change, release management.
- Administrative tasks, such as user administration, grant access to server resources. Install, configure and maintenance new and existing PCs in the organization.
- Participate in IT Infrastructure projects, when needed.
- Maintain applications and services
- Print maintenance locally
- Provide introduction and user guides to employees.
- Contribute to deliver relevant information to the follow-up report.
- Responsible for handling all requests that belong to support group.
- Ensure sufficient information (category, priority, due date etc.)
Competencies
To be a success in your new position, we expect you to possess the following skills:
- High business know-how and understanding
- Knowledge and skills in how to support an IT production site
- Technical & application insight
- ITIL process knowledge
- Troubleshoot approach
- Good communication skills
As a person the following qualifications is advantageous:
- Service minded and proactive
- Structured
- Persistent and a good problem solver
- Team spirit
- Good communication, in written and verbal formats
We always aim at completing support requests in due time, to have satisfied users and constantly stay abreast of the business needs. You should be motivated by getting positive feedback from customers and end-users and provide efficient and beneficial solutions to the business.
Experience
- Few years of experience in interaction and providing support to end users in production and wholesale companies.
- Training of (end) users
- Close collaboration with the production team, on-site
- Development of IT documentation
We believe in the good life
As a company, we trust and value your professionalism, experience, and responsibility. Your new perspectives, insights and ideas are the cornerstones of our growth. We are a company that take pride in delivering solutions that allow people to live their lives to the max. We also recognize that to bring energy and inspiration to work, you need to re-energize to have a healthy work life balance.
Want to join the team?
Then send you application and CV as soon as possible and no later than March 18, 2024. Please notice that we only accept applications through our recruitment system.
For more information about the position please contact Damian Staszak, IT Manager, IT Service Desk, [email protected].
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Smørum.
Jobbet er oprettet på vores service den 1.3.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- IT-supporter
- Smørum
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