IT Operations Manager
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Bagsværd
Are you an experienced IT Operations Manager ready for your next challenge? Do you enjoy creating new initiatives within IT Operations? This role covers Denmark, Norway and Sweden and is part of a global setup that supports users in a number of locations across different continents. Apply now!
The position
The IT Operations manager holds the overall responsibility of IT Operation services in the EMEA North Region.
responsible for day-to-day management of the regional/area specific IT Operations teams focusing on onsite IT support, IT infrastructure maintenance, ensuring IT Security compliance and seek improvements to relevant affiliates whenever feasible.
Qualifications
Experience in people leadership, budget management and operational management are a must alongside a history of driving continuous improvement.
About the department
Global Service Desk & IT Support (ITS) is anchored within the Global IT Operations organisation and has employees based in different countries across the world. In Global IT, we work Agile, and in the ITS Product Area, we have four products and eight regional teams. The products cover Global Service Desk, Global On-Site Support, Operational Excellence, and Shared Support Solutions. You will be part of a continued journey to deploy and improve the Agile organisation and competencies.
The team atmosphere in ITS is informal and friendly, and consists of ambitious, curious, and skilled Regional Managers and skilled IT Support Specialists, Scrum Masters, and Product Owners.
By joining Global IT, you will become part of a strong global community of more than 1200 skilled IT professionals, who are responsible for IT systems, services, and platforms in Novo Nordisk. We work in a truly global organisation based on agile principles, and continuously strive to improve our ways of working.
Working at Novo Nordisk
At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.
Contact
Please contact Enrique Liarte Pedreno at [email protected] for further information.
Deadline
31st of November 2022
You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV.
To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
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The position
The IT Operations manager holds the overall responsibility of IT Operation services in the EMEA North Region.
responsible for day-to-day management of the regional/area specific IT Operations teams focusing on onsite IT support, IT infrastructure maintenance, ensuring IT Security compliance and seek improvements to relevant affiliates whenever feasible.
- Regional/area specific LoB (line of business) and to ensure high user and customer satisfaction with the IT Operations services
- Overseeing respective service desk units in providing quality & timely resolutions to LoB
- IT vendors & service providers to ensure quality & timely delivery of the IT services
- Manage the contracts with the affiliate-based IT vendors & suppliers
- Coaching employees participating on projects
Qualifications
Experience in people leadership, budget management and operational management are a must alongside a history of driving continuous improvement.
- M.Sc., MBA, or similar graduate degree in relevant field (Software Engineering, Economics, Computer Science, Business Administration)
- 7+ years of experience with IT operations and/or IT management in a large global company 4+ years of people management experience in a large global company
- Proven track record of stakeholder management and ensuring customer satisfaction
- Strong knowledge of customer and supplier relations management
- Business level of English (written and verbal)
About the department
Global Service Desk & IT Support (ITS) is anchored within the Global IT Operations organisation and has employees based in different countries across the world. In Global IT, we work Agile, and in the ITS Product Area, we have four products and eight regional teams. The products cover Global Service Desk, Global On-Site Support, Operational Excellence, and Shared Support Solutions. You will be part of a continued journey to deploy and improve the Agile organisation and competencies.
The team atmosphere in ITS is informal and friendly, and consists of ambitious, curious, and skilled Regional Managers and skilled IT Support Specialists, Scrum Masters, and Product Owners.
By joining Global IT, you will become part of a strong global community of more than 1200 skilled IT professionals, who are responsible for IT systems, services, and platforms in Novo Nordisk. We work in a truly global organisation based on agile principles, and continuously strive to improve our ways of working.
Working at Novo Nordisk
At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.
Contact
Please contact Enrique Liarte Pedreno at [email protected] for further information.
Deadline
31st of November 2022
You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV.
To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Print job Send to e-mail
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 19.7.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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