Consumer Happiness Manager
Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger
Smørum
Consumer Happiness Manager
At Demant we have a responsibility to deliver life-changing hearing care to our users every single day. This is your opportunity to have a significant impact on our users’ quality of life, both mentally & physically by ensuring that we consistently deliver on how users maximize their complete hearing experience. Hearing aids have evolved tremendously over the last decades, turning into connected mini sound computers with deep neural networks and integrated app experiences - helping users improve their hearing health. Today they connect to your phone, or even to your smart home.
To help with our products more specifically, we are looking for a passionate professional, to be a part of our Digital Content & Consumer Happiness team.
In this role you will not only be expected to deliver great service to our users, but to also have a strategic mindset thinking about how to leverage all the great insights we get from our users throughout the business and most importantly with our digital content.
It’s a Team Effort
We are an international team of professionals who are passionate, and ambitious about what we do. We have an informal atmosphere where trust and a can-do-attitude are pivotal. We support each other, share feedback and ideas to continuously improve. We value flexibility and knowledge sharing and together we make it fun to go to work every day.
Best-in-class customer support
Our main responsibilities are to deliver consumer support (for app-users) and digital content to help market the Demant hearing aid brands.
As a service-minded professional you know the importance of good communication when it comes to customer service. On top of answering inquiries from our app users you get a chance to use your analytical mindset, thinking about how to use the user’s insights to create digital content and to improve other parts of the business.
As a first point of contact for our consumer you will lead the conversation to understand and solve different support needs in relation to the app experience. Your insight is important to diagnose, analyze and understand the different consumer pain points and needs.
By building a knowledge database for efficiency and knowledge sharing you can help us become even better at building the best hearing experience in the world.
Your Qualifications
You are a talented professional who has a passion for great customer service and has an analytical mindset.
- Experience with customer service is a plus, but commitment to consumer happiness is a must
- Ability to understand and translate technical details into understandable and user-friendly language
- Understand digital app-based services and experiences
- Proficiency in written and spoken English and another major language
- High attention to detail
- Ability to work quickly and independently
- Experience with a major CX software such as Dixa or Zendesk is a plus
Is this the job for you?
If you like what you read, then send us your application already today or no later than the 23. March. We will invite candidates for interviews on a continuous base. Note, we only accept applications through our online system.
To learn more about the position, please contact Manager, Digital Content & Consumer Happiness Mathilde Stendevad Christensen at [email protected] or on +45 2782 6263
We look forward to hearing from you.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Smørum.
Jobbet er oprettet på vores service den 7.3.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Smørum
Lignende jobs
-
Senior Associates og Managers til Transaction Advi...
Fri kontaktSenior Associates og Managere til Transaction Advisory Service i København. Vi mærker en stigende efterspørgsel efter rådgivning i forbindelse med køb og salg af virksomheder, herunder finansiel due diligence. Derfor søger vi Senior Associates og Managere til vores TAS team på Østerbro.Få mere info- Øvrige
- København Ø
-
Breakfast Manager, fuldtid, Scandic Webers
Fri kontaktEr du ambitiøs, målrettet og ikke bange for at rydde vanetænkning af bordet, så tror vi på, at du er vores nye Breakfast Manager på Scandic Webers. Vi ved, at du ta’r ansvar og har ro i maven med det fulde overblik. Du er god til at organisere, købe ind, lede og dele din viden.Få mere info- Øvrige
- København
-
Revenue Manager, Scandic Hotel A/S - Support Offic...
Fri kontaktBrænder du for tal, strategi og optimering og har du lyst til at være en del af det danske Revenue Management Team hos Nordens førende hotelkæde? Så tror vi på, at du er vores nye Revenue Manager med interesse for analyse og tal på Scandic Support Office i København.Få mere info- Øvrige
- København
Statistik over udbudte jobs som øvrige i Smørum
Herunder ser du udviklingen i udbudte øvrige i Smørum over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal øvrige.
Se flere statistikker her:
Statistik over udbudte øvrige i Smørum over tid
| Dato | Alle jobs som øvrige |
|---|---|
| 26. november 2024 | 14 |
| 25. november 2024 | 12 |
| 24. november 2024 | 12 |
| 23. november 2024 | 12 |
| 22. november 2024 | 12 |
| 21. november 2024 | 12 |
| 20. november 2024 | 13 |
| 19. november 2024 | 13 |
| 18. november 2024 | 13 |
| 17. november 2024 | 13 |
| 16. november 2024 | 13 |
| 15. november 2024 | 12 |
| 14. november 2024 | 11 |
| 13. november 2024 | 12 |
| 12. november 2024 | 10 |
| 11. november 2024 | 9 |
| 10. november 2024 | 9 |
| 9. november 2024 | 9 |
| 8. november 2024 | 9 |
| 7. november 2024 | 5 |
| 6. november 2024 | 5 |
| 5. november 2024 | 5 |
| 4. november 2024 | 3 |
| 3. november 2024 | 3 |
| 2. november 2024 | 3 |
| 1. november 2024 | 3 |
| 31. oktober 2024 | 8 |
| 30. oktober 2024 | 7 |
| 29. oktober 2024 | 7 |
| 28. oktober 2024 | 7 |
| 27. oktober 2024 | 8 |