Group Digital Development Associate
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Storkøbenhavn
Verisure is seeking a talented, innovative, passionate Group Digital Development Associate to join our growing and successful Group Marketing team. The role will report to the Marketing Technology Lead and will work closely with the central IT organisation, the Marketing Directors, the Group Marketing Director as well as delivery teams provided by suppliers.
The location of the role is Madrid. Frequent travels (up to 30%) are expected.
Key Responsibilities
The Group Customer Marketing Team is focused on delivering a harmonised approach to customer satisfaction across the Group. Our key priorities are to make existing customers into profitable advocates that love our service. Reporting to the Group Marketing Technology lead you’ll play an integral role in growing technical capabilities to serve and grow our customer base. The Group Marketing function has a unique and exciting new opportunity to accelerate the enablement of new technologies, develop strategic partnerships with world-renowned tech brands in order to deliver our priorities faster.
As a Digital Development Manager, you will:
Projects will include:
We are looking for a candidate with
Some of the other things we’re looking for are:
Competencies
The location of the role is Madrid. Frequent travels (up to 30%) are expected.
Key Responsibilities
The Group Customer Marketing Team is focused on delivering a harmonised approach to customer satisfaction across the Group. Our key priorities are to make existing customers into profitable advocates that love our service. Reporting to the Group Marketing Technology lead you’ll play an integral role in growing technical capabilities to serve and grow our customer base. The Group Marketing function has a unique and exciting new opportunity to accelerate the enablement of new technologies, develop strategic partnerships with world-renowned tech brands in order to deliver our priorities faster.
As a Digital Development Manager, you will:
- Support the business team in gathering requirements and choosing the best way to implement leveraging the capability of the technology and a good understanding of Verisure IT ways of working.
- Be part of a dynamic team supporting pilots and subsequent rollouts of marketing and customer-related technologies such as Pega System software.
- Be a strong communicator and a key link between business teams, suppliers, and Verisure IT to ensure smooth delivery against requirements and design.
- Support the strategic direction and design of blueprints for future global rollouts.
- You will report to the Marketing Technology Lead in Verisure Group
Projects will include:
- New MarTech Possibilities
- Support Group Tech Lead in roll out of Pega as Mkt platform
- Plan and support for new App development in North and South platform eg. Medallia in App, Pega in App etc
- Participate in webshop development in North and South
- Support Group Tech Lead in roll out of Pega as Mkt platform
- Evolve existing platforms
- Participate in Medallia meetings and responsible for new development together with Group CX project Manager
- Further use of existing Systems like Medallia Digital, Medallia Conversations
- Roll out of more Pega Stack
- Responsible for gathering new requirements, planning onboarding of new countries and new roll outs
- Ensure optimal use of Technology systems (Medallia, Pega, Webshop etc)
- Monthly check on use and result of systems
- Ensure Internal satisfaction with systems in North and South
- Monthly check on use and result of systems
- Ensure a world class app supporting our customers
- Participate in Medallia meetings and responsible for new development together with Group CX project Manager
- Technology Partner for all countries
- Support countries in the marketing technology setup
- Ensure economies of scale when chosing new systems, partners etc
- Help build roadmap for future Martech possibilities
- Scouting of new technologies
- Profound knowledge of IT landscape and country requirements
- Support countries in the marketing technology setup
We are looking for a candidate with
- At least 7 years of successful professional experiences
- Technically proficient, coming from a Development background
- Actively following industry trends and looking for opportunities to adopt new approaches and technologies to drive our teams forward
- Driven to have the best quality and productivity from their team members and projects
- Experience in running software development teams and software project management
- Experience of web and Cloud deployments (AWS experience would be beneficial)
- A people person, able to create and continuously improve an environment that inspires exceptional delivery and deals with issues that block this in a growth environment
- Excellent communication skills, coupled with the ability to effectively and authentically influence
- Resilient and thrives on getting the job done with the team to drive our success
- Ability to understand:
- Business process and business requirements and translating them to requirements such as BRD/Functional spec/User stories
- Business requirements and transforming those requirements into data mapping specs
- Interface /integration technologies and customers’ needs so they can be translated into requirements
- Good knowledge of agile methodology
- Good project management skills
- End to project experience in client service delivery or consulting preferred.
Some of the other things we’re looking for are:
- Ability to work independently and as a member of a team, with senior stakeholders across diverse cultures
- Strong communication, problem-solving, and motivational skills
- Clear and concise communication skills with the ability to adapt to diverse target audiences face to face and remotely
- Fluent English – Another European language is a plus.
Competencies
- Fit with our DNA
- Focusing on the Customer
- Using insight to bring the voice of the customer front and centre
- Looks at things from the customers’ point of view – while recognising commercial drivers and realities
- Using insight to bring the voice of the customer front and centre
- Working Collaboratively
- Breaks down silos and works across boundaries
- Encourages sharing of ideas and best practice across the business
- Breaks down silos and works across boundaries
- Planning and Organising
- Thinks through and anticipates priorities and arranges workload accordingly
- Delivers consistently on time and on budget
- Thinks through and anticipates priorities and arranges workload accordingly
- Relationship builder
- Easily connects with people, understanding the needs of others
- Demonstrates emotional intelligence when working with people from different cultures and backgrounds.
- Able to adapt working style to work with different stakeholders
- Easily connects with people, understanding the needs of others
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Storkøbenhavn
Jobbet er oprettet på vores service den 7.9.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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