Service Delivery Manager for Research in Ballerup
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Ballerup
Use your impact to deliver business critical services in an innovative atmosphere
LEO Pharma has embarked on a very ambitious journey to become the world’s preferred dermatology care partner – and that is why we need you.
Over the last couple of years, the Global IT organization has taken major steps to optimize the organization and the processes. The Global IT Division in LEO Pharma has the aim of always having and maintaining a world-class service delivery in a fast-growing global business, building roadmaps for their services together with the primary outsourcing partners. Changes like these in a rapidly growing global organization creates an environment of continuous service improvement, transformation and innovation at LEO Pharma.
If you are motivated by having high level impact, visibility and responsibility, you can now take an active part in the transformation process. As Service Delivery Manager in Application Services you will get the opportunity to make a significant difference for people with serious skin diseases all over the world.
The job
The Application Services department in Global IT plays a central role in delivering IT services that are reliable, scalable, cost efficient and meet agreed service levels. In your role as Service Delivery Manager you will be responsible for the day to day delivery of services to defined business areas in LEO Pharma. You will have a close collaboration with data and process owners to ensure that the systems meet the requirements of the business. These requirements must be communicated to the external service provider and you will serve as the escalation point when issues occur, and it is your responsibility to solve these issues.
It is vital that you understand the business processes for you to deliver the required service. You must have the desire and ability to work both at the strategic and the operational level. Strategically, you will be a sparring partner for the business managers and the Head of Application Services to make sure that implemented changes are in line with the strategic direction. Operationally, you will solve daily issues with the business users in LEO Pharma as well as with the external service provider.
Some of the specific responsibilities for the Service Delivery Manager are:
Accountable for service delivery across LEO for respective applications or group of applications, and act as escalation point Manages the day-to-day delivery of the contracted services, accountable for the quality and budget, and responsible for addressing application issues or failures Manages the relationship with and performance of vendors delivering application services Produce and present reporting and highlight progress to the department and Line of Business (LoB) stakeholders
Moreover you will drive continuous improvement initiatives for application groups and you will be involved in projects to ensure, that new applications in scope are successfully handed over to support. It will also be part of your job to proactively identify risks and issues and enforce management procedures to minimize application downtime or outages. It will be within your responsibility to collaborate, build and maintain key guiding principles, templates and other material and share with the other resources in the department ensuring standardization of governance towards the LoB.
Your qualifications
Master’s degree in computer science, engineering, business or another relevant field 5+ years of experience in supporting SLA’s – preferable within pharma or similar regulated industry Functional and technical understanding of relevant pharma solutions and integration with third party, on premise and cloud-based platforms Certifications in relevant functional areas of service delivery, e.g. ITIL Experience with delivering IT in the context of pharma production/GxP and the Research area is preferred Previous experience managing delivery of service by influencing others Being part of an international organisation, you must possess very good English skills, written and spoken
As a person you are motivated by making a difference, digging into issues and making things happen. You are using your experience to keep an overview in a fast-paced workday. You take responsibility and lead the way, and you can balance your efforts between overall improvements towards operational issue handling. You are a strong communicator and excel at engaging with and managing internal and external stakeholders.
Your new team
You will join a team of 15 highly skilled SDMs covering the entire business application portfolio at LEO Pharma’s headquarters in Ballerup, Greater Copenhagen. We own and manage the LEO Pharma IT applications lifecycle as well as managing the outsourcing providers’ delivery of Application Services. We share a passion for providing high quality service to the LEO business. Our work environment is characterized by knowledge sharing, open dialogue and room for having a good time together.
Join our mission to help more people achieve healthy skin
Hundreds of millions of people around the globe are suffering from an untreated skin disease. Helping these people to get a better life is what LEO Pharma is all about. By understanding their needs and wishes we will improve existing treatments and break new land to uncover the solutions of tomorrow.
By joining LEO Pharma you will get the opportunity to create results, develop yourself among highly skilled colleagues while taking on our quest to become the preferred dermatology care partner improving people’s lives around the world and at the same time create profitable growth.
LEO Pharma has embarked on a very ambitious journey to become the world’s preferred dermatology care partner – and that is why we need you.
Over the last couple of years, the Global IT organization has taken major steps to optimize the organization and the processes. The Global IT Division in LEO Pharma has the aim of always having and maintaining a world-class service delivery in a fast-growing global business, building roadmaps for their services together with the primary outsourcing partners. Changes like these in a rapidly growing global organization creates an environment of continuous service improvement, transformation and innovation at LEO Pharma.
If you are motivated by having high level impact, visibility and responsibility, you can now take an active part in the transformation process. As Service Delivery Manager in Application Services you will get the opportunity to make a significant difference for people with serious skin diseases all over the world.
The job
The Application Services department in Global IT plays a central role in delivering IT services that are reliable, scalable, cost efficient and meet agreed service levels. In your role as Service Delivery Manager you will be responsible for the day to day delivery of services to defined business areas in LEO Pharma. You will have a close collaboration with data and process owners to ensure that the systems meet the requirements of the business. These requirements must be communicated to the external service provider and you will serve as the escalation point when issues occur, and it is your responsibility to solve these issues.
It is vital that you understand the business processes for you to deliver the required service. You must have the desire and ability to work both at the strategic and the operational level. Strategically, you will be a sparring partner for the business managers and the Head of Application Services to make sure that implemented changes are in line with the strategic direction. Operationally, you will solve daily issues with the business users in LEO Pharma as well as with the external service provider.
Some of the specific responsibilities for the Service Delivery Manager are:
Moreover you will drive continuous improvement initiatives for application groups and you will be involved in projects to ensure, that new applications in scope are successfully handed over to support. It will also be part of your job to proactively identify risks and issues and enforce management procedures to minimize application downtime or outages. It will be within your responsibility to collaborate, build and maintain key guiding principles, templates and other material and share with the other resources in the department ensuring standardization of governance towards the LoB.
Your qualifications
As a person you are motivated by making a difference, digging into issues and making things happen. You are using your experience to keep an overview in a fast-paced workday. You take responsibility and lead the way, and you can balance your efforts between overall improvements towards operational issue handling. You are a strong communicator and excel at engaging with and managing internal and external stakeholders.
Your new team
You will join a team of 15 highly skilled SDMs covering the entire business application portfolio at LEO Pharma’s headquarters in Ballerup, Greater Copenhagen. We own and manage the LEO Pharma IT applications lifecycle as well as managing the outsourcing providers’ delivery of Application Services. We share a passion for providing high quality service to the LEO business. Our work environment is characterized by knowledge sharing, open dialogue and room for having a good time together.
Join our mission to help more people achieve healthy skin
Hundreds of millions of people around the globe are suffering from an untreated skin disease. Helping these people to get a better life is what LEO Pharma is all about. By understanding their needs and wishes we will improve existing treatments and break new land to uncover the solutions of tomorrow.
By joining LEO Pharma you will get the opportunity to create results, develop yourself among highly skilled colleagues while taking on our quest to become the preferred dermatology care partner improving people’s lives around the world and at the same time create profitable growth.
Information og data
Denne ledige stilling har jobtypen "Produktchef", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 17.1.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Produktchef
- Ballerup
- Onsdag den 05. februar 2020
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