Project Manager - Corporate Strategy Projects

Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger

København

About Customer Advocacy team

Mission

As one of the four 3Shape corporate strategy focus, we are a team that aims to transform the way we learn from our customers! We use data from our customer service channels to uncover experience gaps and advocate relentlessly across 3Shape to fill them. We also play an important internal role in creating a culture of continuous improvement that stimulates open communication and customer advocacy between teams!

Everyday life

We work directly with the CEO, VP of Customer Care, and other senior leadership to drive the strategic direction. As a firm believer in cross-functional collaboration, we work with different functions across the value chain every day to ensure continuous improvement in Customer Experience and the delivery of the newly designed experience.

About the role

  • Define and analyze customer-centric metrics to understand friction points in customer intent journeys, prioritizing areas with the biggest impact
  • Define and establish the overall framework for customer service and its related standards, process maps, and business requirements
  • Develop strategies and execution plans to lead cross-functional teams in improving targeted customer experience journeys
  • Manage project and adjust as necessary to ensure the successful completion of the project
  • Build positive relationships with several customer service, product, and engineering teams to build win-win partnerships
  • Develop communications to influence strategic direction and Customer Experience progress at all levels of the organization
  • Assist in creating a culture of continuous improvement that stimulates open communication and customer advocacy between teams

About you

  • You have at least 2+ years of experience in project management, ideally in Customer Journey delivery
  • You are data-driven and know how to clearly define problems and finding solutions
  • You have experience coordinating and leading multiple projects simultaneously, executing and managing requirements, reviewing outputs for quality and consistency
  • You’re a clear and engaging communicator and fluent in English, both verbal and written, include strong PowerPoint skills
  • You have strong stakeholder management skills across all levels and want to build a collaborative environment for cross-functional partnerships
  • A deep understanding of the full life cycle of a Customer Experience project and proven to deliver Customer Experience improvements that drove measurable results is a plus
  • Familiarity with service design, service operation, and CRM/ERP is a plus

You will enjoy working with us if you like these things:

  • Obsessive Customer Advocate – you live and breathe Customer Experience
  • Perpetual learner - you are passionate about feedback in every form and keen to learn from it quickly
  • Enthusiastic team player - you love working within a small team and making a significant impact
  • Relentless solution seeker - you like tackling complicated problems and have a knack for breaking them down to make the work manageable
  • Proud data nerd – you always ask “Hmm…I wonder if there is any data I could find to…”

About our offer

  • You will be working in a dynamic and agile environment and can expect to be both challenged and supported in your personal growth and development.
  • You can expect a great work/life balance according to your individual needs and situation
  • An inspiring international environment with diverse, and highly skilled colleagues - we are more than 30 nationalities in our building
  • An opportunity to become part of the success that 3Shape has created over the past 20 years in a fast-paced, innovative, and globally oriented business environment
  • Your work location will be in central Copenhagen, close to Kgs. Nytorv in a modern and spacious office

About application

Please do not hesitate to apply as we will be reviewing candidates continuously. If you have any questions, please contact hiring manager Hsiao-Chi Liu at [email protected] or +45 22 71 06 23.

We encourage all relevant applicants to apply. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status. All qualified applicants will be given equal opportunity and the selection is based on job-related factors.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Now, twenty years later, 3Shape is 1,700+ employees globally. With the help of dental professionals and amazing colleagues, we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on Facebook.


Information og data

Denne ledige stilling har jobtypen "Projektleder", og befinder sig i kategorien "Ledelse og personale".

Arbejdsstedet er beliggende i København

Jobbet er oprettet på vores service den 12.8.2021, men kan have været deaktiveret og genaktiveret igen.

Rapportér
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Projektleder
  • København
Rapportér

Lignende jobs

Statistik over udbudte jobs som projektledere i København

Herunder ser du udviklingen i udbudte projektleder i København over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal projektledere i København.

Se flere statistikker her:
Statistik over udbudte projektledere i København over tid

Dato Alle jobs som projektledere
26. november 2024 88
25. november 2024 81
24. november 2024 83
23. november 2024 86
22. november 2024 89
21. november 2024 91
20. november 2024 90
19. november 2024 89
18. november 2024 90
17. november 2024 95
16. november 2024 95
15. november 2024 96
14. november 2024 92
13. november 2024 89
12. november 2024 86
11. november 2024 87
10. november 2024 89
9. november 2024 91
8. november 2024 85
7. november 2024 87
6. november 2024 89
5. november 2024 85
4. november 2024 84
3. november 2024 83
2. november 2024 83
1. november 2024 80
31. oktober 2024 72
30. oktober 2024 69
29. oktober 2024 69
28. oktober 2024 70
27. oktober 2024 71
Fold ud

Værd at vide når du søger job som projektleder i København

Har du også drømt om at bo og arbejde i de charmerende gader i København? Så er du ikke alene! Men drømmene bliver sjældent til virkelighed uden lidt hårdt arbejde.

Mens København måske for nogle først og fremmest vækker billeder af hyggelige cafeer og historiske bygninger, banker et travlt erhvervsliv i hjertet af København. Hovedstaden huser et væld af brancher, men nogle skiller sig ud med et særligt højt antal ansatte.

Bydele i København

København byder på mere end smukke gader og hyggelige cafeer. De forskellige kvarterer har hver deres unikke atmosfære og erhvervsliv, hvilket kan påvirke din jobsøgning. Lad os dykke ned i nogle populære områder:

Indre By: Pulsens centrum med internationale virksomheder, finansverden og detailhandel. Perfekt for jobsøgende inden for finans, jura, medier og marketing. Tempoet er højt, og konkurrencen kan være hård.

Find ledige jobs i Indre By

Østerbro: En blanding af moderne boliger, historiske bygninger og innovative virksomheder. Hjem til Novo Nordisk og Vestas Wind Systems. Gode muligheder inden for life science, teknologi og bæredygtige løsninger.

Find ledige jobs i Østerbro

Nørrebro: Multikulturelt og kreativt med studerende, kunstnere og små startups. Populært blandt unge fagfolk og jobsøgende inden for den kreative sektor og servicebranchen.

Find ledige jobs i Nørrebro

Vesterbro: Tidligere industriområde forvandlet til et trendy sted med restauranter, barer og designvirksomheder. Tiltrækker kreative sjæle og jobsøgende inden for mode, design og underholdning.

Find ledige jobs i Vesterbro

Valby: Familievenligt og roligt med gode skoler og grønne områder. Mange offentlige institutioner og virksomheder inden for service og administration. Attraktivt for børnefamilier og jobsøgende i den offentlige sektor.

Find ledige jobs i Valby

Amager: Et område i rivende udvikling med fokus på moderne arkitektur og bæredygtighed. Hjem til Ørestad og store virksomheder som DSV og Ørsted. Gode muligheder inden for logistik, energi og transport.

Find ledige jobs på Amager

Mere information om København

Hvis du er på udkig efter et job i København, er det vigtigt, at du sætter dig grundigt ind i, hvordan jobmarkedet fungerer, og hvor i byen du vil arbejde og bo. Vi har samlet en guide med alle relevante oplysninger om København, så du kan få et samlet overblik. Læs mere om København i denne guide: København: Byen der byder på både drømmejob og spændende udfordringer

Populære søgninger

Lignende søgeresultater

Se alle populære søgninger