Service Account Manager, Senior Advisor.
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København
Copenhagen – Denmark (work from home)
Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from problem management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.
Join us as a Services Account Manager (SAM) our Account Management Organization in Copenhagen/Denmark to do the best work of your career and make a profound social impact.
Key Responsibilities
As a SAM you will operate as the key member of the Dell Technologies Customer Service and Sales Team who supports our largest and most strategically important customers. As a post-sales resource, your main responsibility is to act as the trusted advisor to your dedicated customer(s), ensuring that the services are delivered according to SLA in the most efficient way. Furthermore, you will handle any upcoming services challenges with an overall aim to prevent and foresee potential obstacles. Customer satisfaction and happiness is your key priority.
You will:
- Be responsible for a dedicated mix customer set, build strong relationships with your internal and external stakeholders, to become a trusted advisor focused on the total customer experience and satisfaction.
- Leverage Dell Technologies resources to ensure incident resolution, drive proactive activities promoting system health and customer satisfaction.
- Leverage big data analysis to provide customer environment insight and guidance to foresee and identify potential issues. Furthermore, you will provide monthly/ quarterly and annual business reviews to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation and progress of upgrades and enhancements.
- Communicate relevant service updates and recommendations to both internal & external stakeholders to ensure a level of compliance, performance, change control management and service ability.
- Attend customer onsite meetings and lead meetings with an executive level audience to articulate a forward-thinking account plan
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- BSc or MSc degree, 6+ years of relevant experience working in a customer facing role within the Information & Technology Industry
- Complex problem-solving skills and experience handling high business impact customer escalations
- Ability to work in a team environment, ability to influence others to create consent and to achieve results.
- Customer focused attitude, excellent interpersonal and conflict resolution skills, active listening.
- Strong communication skills (written, verbal) with professional proficiency in Danish and English
- ITIL V4 Foundation certification
Desirable Requirements
- Strong Dell Technology and product knowledge
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.
Information og data
Denne ledige stilling har jobtypen "Sælger", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 13.8.2021, men kan have været deaktiveret og genaktiveret igen.
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