David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a part-time Danish-speaking Customer Service Representative in Barcelona

Position: Customer Service Representative

Location: Barcelona, Spain

Employment type: Part-time

Remuneration: Base salary + bonus.

DUTIES AND RESPONSIBILITIES:

• Assist customers of a personal care products brand using multiple channels as assigned depending on the need (incoming telephone calls, emails, social media and chat)
• Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use cheat sheets, guides and protocols provided during the training
• Ensure customer satisfaction and provide professional customer support
• Document each action taken in a CRM system in detail.
  

REQUIREMENTS:

• Excellent in Danish, both oral and written. Fluent in English (at least B2 level),
• Spanish would be an advantage
• Possession of excellent writing and verbal communication skills to simplify technical language for non-technical users  
• Good listening skills and ability to empathize with others
• Ability to solve issues in a timely manner.
  

BENEFITS:

• Hybrid, part-time work model with shifts of 4 hours per day from Monday to Friday
• Dental insurance
• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Relocation support.

Two days per week at the office/week. Part-time (20h/w) Mon-Fri 1 - 5 PM, dental insurance, Training 10-2 PM also hybrid.

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Kilde: Jobnet.dk