Customer Service Representative (Danish)

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Udlandet

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a part-time Danish-speaking Customer Service Representative in Barcelona

Position: Customer Service Representative

Location: Barcelona, Spain

Employment type: Part-time

Remuneration: Base salary + bonus.

DUTIES AND RESPONSIBILITIES:

  • Assist customers of a personal care products brand using multiple channels as assigned depending on the need (incoming telephone calls, emails, social media and chat)
  • Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
  • Use cheat sheets, guides and protocols provided during the training
  • Ensure customer satisfaction and provide professional customer support
  • Document each action taken in a CRM system in detail.

REQUIREMENTS:

  • Excellent in Danish, both oral and written. Fluent in English (at least B2 level),
  • Spanish would be an advantage
  • Possession of excellent writing and verbal communication skills to simplify technical language for non-technical users  
  • Good listening skills and ability to empathize with others
  • Ability to solve issues in a timely manner.

BENEFITS:

  • Hybrid, part-time work model with shifts of 4 hours per day from Monday to Friday
  • Dental insurance
  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Relocation support.

Two days per week at the office/week. Part-time (20h/w) Mon-Fri 1 - 5 PM, dental insurance, Training 10-2 PM also hybrid.

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Kilde: Jobnet.dk


Information og data

Denne ledige stilling har jobtypen "Administrativ medarbejder", og befinder sig i kategorien "Kontor, handel og service".

Arbejdsstedet er beliggende i Udlandet

Jobbet er oprettet på vores service den 20.7.2023, men kan have været deaktiveret og genaktiveret igen.

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Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Administrativ medarbejder
  • Udlandet
  • Torsdag den 14. september 2023
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