Head of Customer Platforms Life
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Head of Customer Platforms Topdanmark Life
In the coming years, the main task for Topdanmark Life IT is to secure a smooth transistion from being an integrated part of Topdanmark IT to operating Life IT independently. The main goal is to ensure satisfied customers in the future through establishing a new target environment and all necessary integrations such as netbank etc. Independent operations also implies full compliance responsibility within Group regulations.
The role
Your role will be to head a great team of highly skilled individuals responsible for our Life Platforms reporting to our CIO. Life platforms involves CRM/salesforce, contact center, output, and related platforms such as process and robotics.
You will be the daily responsible person for leading your team, defining roadmaps in tight collaboration with business development and business areas. You will be accountable and responsible for budgets, vendor management, SLA & KPI follow-up, reporting, ensuring compliance, and audit within own domain. The team is not yet fully staffed, why one of your first tasks will be to recruit and shape you own department.
What we expect from you
As this is a senior position with high level of complexity, we expect you to have years of experience from similar positions, not necessary from Pension but financial industry would be a plus as managing and championing regulatory compliance will be an integrated part of your success. Together with our customer facing colleges, business develop, finance, Backoffice etc. you will plan and build development roadmaps to improve and push our completive advantage.
Your customers are our real customers, as such you will be in close collaboration with our customer facing units to understand requirements and the needs of our customers and colleagues. You will play a critical role in building and integrating Life under the Nordea brand. As a person you are pragmatic and understand differences of interest is a positive thing and as such dealt with through dialog and not emails. You thrive in a fast phase environment where change is the only constant,
Please apply as soon as possible or November 27, 2022 the latest. If finding the right candidate earlier the application process will be closed.
A technological workplace in constant development
As a tech-profile in Topdanmark, you will be part of a workplace consisting of 400 talented colleagues in your own field. All have the courage to go in new directions. We are in front when it comes to technological choices and domains. You will have great influence with regards to solutions, sparring with capable specialists - all in all, a job with meaning. Unlike most large companies, technology and IT is not something we outsource. It’s a focal point within our company.
Topdanmark Life is Denmark’s fifth largest commercial life and pension company serving approximately 225,000 customers and has assets under management of around EUR 12bn at the end of 2021. We are offer corporate pension schemes (including related insurance products) targeting individuals and SMEs. Marts 18. 2022 Nordea Life Holding AB acquired 100% of the shares in Topdanmark Liv Holding A/S, as such Topdanmark Life will become integrated into Nordea and operated under the Nordea brand. The transaction is subject to regulatory approvals and closing is expected in the second half of 2022.
See more here:
Get a career in IT, tech and data in Topdanmark
Recruitment process:
Recruitment process
In the coming years, the main task for Topdanmark Life IT is to secure a smooth transistion from being an integrated part of Topdanmark IT to operating Life IT independently. The main goal is to ensure satisfied customers in the future through establishing a new target environment and all necessary integrations such as netbank etc. Independent operations also implies full compliance responsibility within Group regulations.
The role
Your role will be to head a great team of highly skilled individuals responsible for our Life Platforms reporting to our CIO. Life platforms involves CRM/salesforce, contact center, output, and related platforms such as process and robotics.
You will be the daily responsible person for leading your team, defining roadmaps in tight collaboration with business development and business areas. You will be accountable and responsible for budgets, vendor management, SLA & KPI follow-up, reporting, ensuring compliance, and audit within own domain. The team is not yet fully staffed, why one of your first tasks will be to recruit and shape you own department.
What we expect from you
As this is a senior position with high level of complexity, we expect you to have years of experience from similar positions, not necessary from Pension but financial industry would be a plus as managing and championing regulatory compliance will be an integrated part of your success. Together with our customer facing colleges, business develop, finance, Backoffice etc. you will plan and build development roadmaps to improve and push our completive advantage.
Your customers are our real customers, as such you will be in close collaboration with our customer facing units to understand requirements and the needs of our customers and colleagues. You will play a critical role in building and integrating Life under the Nordea brand. As a person you are pragmatic and understand differences of interest is a positive thing and as such dealt with through dialog and not emails. You thrive in a fast phase environment where change is the only constant,
Please apply as soon as possible or November 27, 2022 the latest. If finding the right candidate earlier the application process will be closed.
A technological workplace in constant development
As a tech-profile in Topdanmark, you will be part of a workplace consisting of 400 talented colleagues in your own field. All have the courage to go in new directions. We are in front when it comes to technological choices and domains. You will have great influence with regards to solutions, sparring with capable specialists - all in all, a job with meaning. Unlike most large companies, technology and IT is not something we outsource. It’s a focal point within our company.
Topdanmark Life is Denmark’s fifth largest commercial life and pension company serving approximately 225,000 customers and has assets under management of around EUR 12bn at the end of 2021. We are offer corporate pension schemes (including related insurance products) targeting individuals and SMEs. Marts 18. 2022 Nordea Life Holding AB acquired 100% of the shares in Topdanmark Liv Holding A/S, as such Topdanmark Life will become integrated into Nordea and operated under the Nordea brand. The transaction is subject to regulatory approvals and closing is expected in the second half of 2022.
See more here:
Get a career in IT, tech and data in Topdanmark
Recruitment process:
Recruitment process
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 3.11.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- Ballerup
- Søndag den 27. november 2022
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Statistik over udbudte jobs som afdelingsleder i Ballerup
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Statistik over udbudte afdelingsleder i Ballerup over tid
| Dato | Alle jobs som afdelingsleder |
|---|---|
| 24. december 2024 | 20 |
| 23. december 2024 | 18 |
| 22. december 2024 | 18 |
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| 20. december 2024 | 17 |
| 19. december 2024 | 15 |
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| 30. november 2024 | 14 |
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| 25. november 2024 | 15 |
| 24. november 2024 | 16 |