IT Service Delivery Manager - be the link between IT and business
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Hedehusene
Job Req Number: 60845
Time Type: Full Time
And do you want to be part of a dynamic environment where you still leave work on time to enjoy a healthy work-life balance?
“You’ll get the end-to-end responsibility for our IT service deliveries across IT teams, ensuring that IT and business are aligned across the services we deliver. This is a role with direct business impact,” says Thomas Olesen Dahl, Director of Innovation & IT Portfolio Management.
Welcome to Solutions IT
Based at our HQ in Hedehusene, you will be part of our Solutions IT division with 7 central departments in total. Here, we drive and operate applications, security, new developments, warehouse management systems, automation, integrations, changes, support as well as technical operations related to the solutions business.
“You’ll be part of an environment where rapid growth allows us to constantly develop and utilise new technologies. What others are talking about, we are already implementing,” says Thomas.
Make a difference where IT meets business
In Solutions IT, we are responsible for all the IT solutions made to support our business – whether it be a warehouse system, robot technology or a customer web system. In this role, you will follow up on our service deliveries, ensure effective reporting and do the coordination to make sure efforts are aligned all the way from business need to IT solution.
You will anchor strategical projects within the application area together with our project managers, e.g. in relation to a merger and acquisition or perhaps an optimisation project.
You are responsible for the end-to-end delivery of services and key projects to meet business and customer requirements while mitigating delivery risks and customer escalations. Including the following key activities:
”Whether it be managers in IT, Product Management or Operations, your business stakeholders are your customers,” explains Thomas.
Service delivery management experience
You will be part of an environment where we are growing rapidly. This means that our focus is on effectivity, delivery and execution at a high level. We imagine that you:
Want to know more and apply?
We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to reach out to Director Innovation & IT Portfolio Management, Solutions, Thomas Olesen Dahl at +45 2055 5213.
DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit DSV.com and follow us on LinkedIn, Facebook and Twitter.
Time Type: Full Time
And do you want to be part of a dynamic environment where you still leave work on time to enjoy a healthy work-life balance?
“You’ll get the end-to-end responsibility for our IT service deliveries across IT teams, ensuring that IT and business are aligned across the services we deliver. This is a role with direct business impact,” says Thomas Olesen Dahl, Director of Innovation & IT Portfolio Management.
Welcome to Solutions IT
Based at our HQ in Hedehusene, you will be part of our Solutions IT division with 7 central departments in total. Here, we drive and operate applications, security, new developments, warehouse management systems, automation, integrations, changes, support as well as technical operations related to the solutions business.
“You’ll be part of an environment where rapid growth allows us to constantly develop and utilise new technologies. What others are talking about, we are already implementing,” says Thomas.
Make a difference where IT meets business
In Solutions IT, we are responsible for all the IT solutions made to support our business – whether it be a warehouse system, robot technology or a customer web system. In this role, you will follow up on our service deliveries, ensure effective reporting and do the coordination to make sure efforts are aligned all the way from business need to IT solution.
You will anchor strategical projects within the application area together with our project managers, e.g. in relation to a merger and acquisition or perhaps an optimisation project.
You are responsible for the end-to-end delivery of services and key projects to meet business and customer requirements while mitigating delivery risks and customer escalations. Including the following key activities:
- Providing management with information to enable decision-making
- Acting as an ambassador for services delivered, project managers and key stakeholders
- Providing transparency to key stakeholders on deliverables, KPI's status updates and potential changes to manage expectations
”Whether it be managers in IT, Product Management or Operations, your business stakeholders are your customers,” explains Thomas.
Service delivery management experience
You will be part of an environment where we are growing rapidly. This means that our focus is on effectivity, delivery and execution at a high level. We imagine that you:
- Have some years of experience in e.g. service delivery management, technical project coordination or from an incident management function
- Have experience with stakeholder management
- Have a broad understanding of technology, allowing you to quickly gain new knowledge on the different deliveries
- Are fluent in English
Want to know more and apply?
We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to reach out to Director Innovation & IT Portfolio Management, Solutions, Thomas Olesen Dahl at +45 2055 5213.
DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit DSV.com and follow us on LinkedIn, Facebook and Twitter.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Hedehusene.
Jobbet er oprettet på vores service den 2.12.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- Hedehusene
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Statistik over udbudte afdelingsleder i Hedehusene over tid
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