Hele Danmark

Om virksomheden

Essilor Group is the world’s leading ophthalmic optics company. Essilor designs, manufactures and markets a wide range of lenses to improve and protect eyesight. Its mission is to improve lives by improving sight. To support this mission, Essilor allocates more than 200 million euros to research and innovation every year in a commitment to continuously bring new, more effective products to market. It also develops and markets equipment, instruments, and services for eyecare professionals.

Dine opgaver

Working as Customer Interaction Centre Team leader on the lens side of the business, you will lead and motivate the local CIC Team, taking responsibility to deliver the objectives/KPIs (quantitative and qualitative) for Customer Service. You will be responsible for the effective evolution of the department with a vision to provide the best possible EssilorLuxottica experience to our customers (primarily ECPs), ensuring that Front Office contact points are of the highest quality to make the customer experience the best in the market, generating customer loyalty and adding value to the business. Through the effective coaching and support of your team, you will manage projects aimed at improving, and when possible, modernizing the customer experience and elevating EssilorLuxottica’s image in the customer’s eyes. You will oversee the local customer service team activities, strategically and proactively, maintaining high levels of productivity and efficiency within the department. You will work in a compliance centered business where you will play an active part in defining processes, plans and policies, and will be responsible for cascading these to other members of staff. Your main responsibilities will include:

Provide customers with a variety of solutions, support and information at the time of interaction.
Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion. Deliver Customer call backs to agreed timelines. Log all calls received or made.
Developing customer service strategies to ensure the achievement of departmental and company objectives, whilst meeting Customer Satisfaction targets.
Recruiting and training customer service personnel.
Monitoring your team’s performance and motivating them to reach targets.
The development of processes and systems to support customer and business objectives.
Mentoring and training front office agents, monitored through regular feedback, 1-2-1’s and yearly performance process.
Actively supporting a culture of best practice and continuous improvement.
Managing employee relation issues in line with HR regulations.

Din profil

Experience of managing a results and service driven team, ideally within a contact centre environment.
Have proven customer service management experience.
Excellent written Danish and English language, verbal and interpersonal communication skills.
Optometry education.
Experience of working in an International, multi-cultural environment.
A proactive and organized approach, with the ability to manage multiple initiatives and stakeholders in a fast-paced environment.
Ideally previous use of SAP and CRM Systems.
Good knowledge of full Microsoft Office Suite & IT Skills.
Be able to show autonomy, flexibility and common sense when needed.
Being an excellent leader – being able to coach and motivate your team to achieve group and individual targets, and quickly identify areas for improvement and development.
Demonstrating outstanding product and systems knowledge.
Acting as a company ambassador.
Having exceptional professional and interpersonal skills - answering relevant stakeholders, questions and handling objections effectively, applying a structured approach when dealing with queries.
Acting as a guardian of the Culture - leading by example
Demonstrating integrity and trustworthiness, according to company values
Making our customers feel valued by EssilorLuxottica.

Dine fordele

EssilorLuxottica is characterised by an international network and great career development opportunities.

Information og data

Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".

Arbejdsstedet er beliggende i Hele Danmark

Jobbet er oprettet på vores service den 26.3.2024, men kan have været deaktiveret og genaktiveret igen.

Rapportér

Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.

Type: Afdelingsleder

Rapportér

Lignende jobs

Erfaren afdelingsleder med empati og overblik til ...

Fri kontakt
Erfaren afdelingsleder med empati og overblik til Tunegrupperne Tune Skole. Drømmer du om at bruge din ledelseserfaring på en skole, der emmer af engagement og lys i øjnene? Kan du se dig selv som leder af vores specialafdeling, og er du en leder, der har masser af tillid til dine medarbejdere?
Jobtype: Afdelingsleder

Sted: Greve
Få mere info
Faglig stærk mellemleder pr. 1. januar 2025 til ve...

Fri kontakt
Holmebo ligger i Greves smørhul, tæt på strand, grønne arealer, læringsrige legepladser, skoler og offentlige transportmidler. Holmebo er normeret til 45 vuggestuebørn, 68 børnehavebørn samt 6 basisbørn. Vi er en glad personalegruppe, som værner om hinanden og den positive arbejdsplads. Husets værdier er bla.
Jobtype: Afdelingsleder

Sted: Greve
Få mere info
Projektleder til udvikling og etablering af Mosede...

Fri kontakt
KLAR Forsyning er gået i gang med en gennemgribende renovering af Mosede Renseanlæg, der ligger i midten af et parcelhuskvarter. Det har givet mulighed for at overdække tankene og åbne området op for offentlig adgang.
Jobtype: Afdelingsleder

Sted: Greve
Få mere info
Afdelingsleder til Kompetencecenter for demens, Næ...

Fri kontakt
Greve Kommune er en foregangskommune indenfor demens. Det politiske fokus på demensområdet sætter turbo under udviklingen, styrker den faglige kvalitet og målretter indsatser til borgere med demens. Ambitionerne er høje og opgaven kompleks – fra almindelige pladser til specialiserede pladser for borgere med demens.
Jobtype: Afdelingsleder

Sted: Greve
Få mere info

Statistik over udbudte jobs som afdelingsleder i Hele Danmark

Herunder ser du udviklingen i udbudte afdelingsleder i Hele Danmark over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal afdelingsleder i Hele Danmark.

Se flere statistikker her:
Statistik over udbudte afdelingsleder i Hele Danmark over tid

Dato	Alle jobs som afdelingsleder
13. november 2024	855
12. november 2024	845
11. november 2024	845
10. november 2024	866
9. november 2024	880
8. november 2024	872
7. november 2024	870
6. november 2024	865
5. november 2024	842
4. november 2024	821
3. november 2024	840
2. november 2024	839
1. november 2024	841
31. oktober 2024	848
30. oktober 2024	841
29. oktober 2024	840
28. oktober 2024	819
27. oktober 2024	842
26. oktober 2024	847
25. oktober 2024	645
24. oktober 2024	819
23. oktober 2024	820
22. oktober 2024	805
21. oktober 2024	810
20. oktober 2024	867
19. oktober 2024	875
18. oktober 2024	892
17. oktober 2024	889
16. oktober 2024	881
15. oktober 2024	876
14. oktober 2024	849