Business Services Delivery Lead
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København K
Are you a dynamic and proven leader in the Technology industry, spending many years working in multinational organisations with global accountability for large Platforms and Products? If so, this is a fantastic opportunity to put your experience and engineering skills into practice on multi-billion dollar platforms. Join a global leader as we embark on an industry-defining digital transformation that will revolutionise trade. You’ll play a vital part in our success, managing the customer experience, and building the experience to advance your career. If you are passionate about working in an entrepreneurial environment supporting an ambitious, culturally diverse team on a great transformation journey – then this role is the perfect next step in your career!
We’re on a landmark journey to simplify global trade. It brings the chance to have a major impact on the world economy, but also, on your career development. With significant personal responsibility, you’ll improve your industry knowledge and build the communication and commercial skills that are highly valued in customer-facing roles – quite possibly at a pace that will surprise you.
This role will take accountability for enabling and running services for the future technology platforms, thereby taking global Technology accountability for Maersk.
Responsibilities will include, but not limited to:
• Working with the Platform and Product teams to ensure that the solutions developed are fit for purpose and solutions delivered meets the service expectations
• Ensure that the required non-functional requirements, recoverability and service improvement requirements of the product are road-mapped and represented in the product backlog and investment plan
• Ensure technology and Infrastructure capabilities are delivered using DevSecOps development and delivery frameworks and meet the service expectations for the e2e Business Service maximising speed to value
• Define the Business Services within the Portfolio, align Service levels with expectations, cost to serve and value of the Technology enabled Business Services
• End to end accountability for the Operational “Run” availability, performance, reliability and cost of Maersk Business Services enabled by the Platform using technology
• Ensure prompt Business Stakeholder communications in case of Major service impairments and develop appropriate remediation plans. Engage in Service Management processes to ensure the right level of Technology capabilities are assured in terms of response and resolution of impairments
• Prepare business cases and secure Investment from business stakeholders for technology risk mitigation and evergreening
• Provide inputs to budgets and ensure investments levels are appropriate to meet Service expectations and maintain the Platform and Product Infrastructure estate is Fit for use
• Conduct service Reviews with key business stakeholders to ensure Solutions provided and Technology Services delivered meet Service levels in Production
• Solid experience of leading strategic IT Operations functions, with experience of developing, integrating and managing the lifecycle of Platforms and Products
• An Engineering background
• Strong relationship management skills with senior stakeholders and engineering teams working in a matrix organisation structure
• Experience in large IT transformation programmes as Senior Engineering manager, architect or product manager in an Agile DevOps environment
• Experience of Site Reliability Engineering (SRE)
• Experience in design thinking frameworks and delivering IT services, following Platform and Product Line management
• Excellent communication, collaboration and influencing skills with decision makers and key stakeholders
We offer
We’re on a landmark journey to simplify global trade. It brings the chance to have a major impact on the world economy, but also, on your career development. With significant personal responsibility, you’ll improve your industry knowledge and build the communication and commercial skills that are highly valued in customer-facing roles – quite possibly at a pace that will surprise you.
Key responsibilities
This role will take accountability for enabling and running services for the future technology platforms, thereby taking global Technology accountability for Maersk.
Responsibilities will include, but not limited to:
• Working with the Platform and Product teams to ensure that the solutions developed are fit for purpose and solutions delivered meets the service expectations
• Ensure that the required non-functional requirements, recoverability and service improvement requirements of the product are road-mapped and represented in the product backlog and investment plan
• Ensure technology and Infrastructure capabilities are delivered using DevSecOps development and delivery frameworks and meet the service expectations for the e2e Business Service maximising speed to value
• Define the Business Services within the Portfolio, align Service levels with expectations, cost to serve and value of the Technology enabled Business Services
• End to end accountability for the Operational “Run” availability, performance, reliability and cost of Maersk Business Services enabled by the Platform using technology
• Ensure prompt Business Stakeholder communications in case of Major service impairments and develop appropriate remediation plans. Engage in Service Management processes to ensure the right level of Technology capabilities are assured in terms of response and resolution of impairments
• Prepare business cases and secure Investment from business stakeholders for technology risk mitigation and evergreening
• Provide inputs to budgets and ensure investments levels are appropriate to meet Service expectations and maintain the Platform and Product Infrastructure estate is Fit for use
• Conduct service Reviews with key business stakeholders to ensure Solutions provided and Technology Services delivered meet Service levels in Production
We are looking for
• Solid experience of leading strategic IT Operations functions, with experience of developing, integrating and managing the lifecycle of Platforms and Products
• An Engineering background
• Strong relationship management skills with senior stakeholders and engineering teams working in a matrix organisation structure
• Experience in large IT transformation programmes as Senior Engineering manager, architect or product manager in an Agile DevOps environment
• Experience of Site Reliability Engineering (SRE)
• Experience in design thinking frameworks and delivering IT services, following Platform and Product Line management
• Excellent communication, collaboration and influencing skills with decision makers and key stakeholders
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 2.2.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København K
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