Functional Product Manager – Lead Logistics – Customer Service
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København K
• Are you strategically able to connect detailed operational concepts to what value they drive - both for Maersk and our customers for long term benefits?
• Are you analytical with proven proficiency in translating complex concepts and business requirements into easy to understand communication?
• Would you like to work in a dedicated team, where development is key?
Then this role may be the ideal next step for you.
A unique strategic operational management role where you will be responsible for creating, maintaining, improving [and executing] processes performed by CS staff to optimally support the business products global processes for lead logistics in Maersk.
In addition, your primary responsibilities will include developing new technological solutions in close collaboration with the platform teams to drive strategic outcomes for customer service functions, globally.
You will play an active role in working with SCM product, IT, commercial, finance and other customer experience functional teams in shaping/executing strategic initiatives to support Maersk global business objectives.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
You will have 3 main areas of responsibility amongst other things:
Process design & implementation:
• Define, create and implement global processes for core execution covering Origin, International Transport Management (ITM), Destination and Orchestrator capabilities
• Lead functional product ideation, development and launch through developing of and delivering on business cases, realizing the benefits for system developments and enhancements – across platforms
• Lead and deliver epics for tech development to platform product owner. Coordinate with business product owner as needed
• Lead, conduct, create and coordinate the user acceptance/business scenario testing on a regular basis for the developed functionalities being launched for global usage and adoption
Process design & implementation:
• Define, create and implement global processes for core execution covering Origin, International Transport Management (ITM), Destination and Orchestrator capabilities
• Lead and develop strategic direction for customer service, enhancing digitization and automation journey
• Lead functional product ideation, development and launch through developing of and delivering on business cases, realizing the benefits for system developments and enhancements – across platforms
• Lead and deliver epics for tech development to platform product owner. Coordinate with business product owner as needed
• Collaborate with business product teams to design and define the operability of new products and take part in new product development
• Lead, conduct, create and coordinate the user acceptance/business scenario testing on a regular basis for the developed functionalities being launched for global usage and adoption
Process governance:
• Plan, define and implement global operational standards, policies and performance metrics covering customer experience and productivity
• Govern the process to ensure it meets required quality and compliance standards
You will have solid overall supply chain experience within a large SCM account management role/operational leadership/SCM product management.
It is a plus if you have worked in various geographies and/or having managed a scope spanning across multiple countries.
Furthermore you:
• Have the ability to learn and work in an agile framework with multiple stakeholders on a dynamic application development environment
• Have extensive and current knowledge of end to end SCM covering air, ocean and multi modal freight management concepts
• Have excellent communication, networking, interpersonal and influencing skills to communicate and command respect at all levels. Ability to effectively communicate in diverse technical, cultural, and language environment
• Have strong ability to relate the operational processes with practical implications to customers and operational teams, thereby making a balanced judgement
• Have the ability to develop compelling business cases for improvements and get buy-in from senior stakeholders for execution
• Have excellent project management skills to drive multiple global projects at same time and ensuring a full closure to agreed outcome
• Have the ability to effectively work in a remote environment with multiple stakeholders and team members across globe and in different time zones
• Have strong technical acumen to grasp different technologies and tools for their application and relevance to operational purposes.
• Are you analytical with proven proficiency in translating complex concepts and business requirements into easy to understand communication?
• Would you like to work in a dedicated team, where development is key?
Then this role may be the ideal next step for you.
We offer
A unique strategic operational management role where you will be responsible for creating, maintaining, improving [and executing] processes performed by CS staff to optimally support the business products global processes for lead logistics in Maersk.
In addition, your primary responsibilities will include developing new technological solutions in close collaboration with the platform teams to drive strategic outcomes for customer service functions, globally.
You will play an active role in working with SCM product, IT, commercial, finance and other customer experience functional teams in shaping/executing strategic initiatives to support Maersk global business objectives.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Key responsibilities
You will have 3 main areas of responsibility amongst other things:
Process design & implementation:
• Define, create and implement global processes for core execution covering Origin, International Transport Management (ITM), Destination and Orchestrator capabilities
• Lead functional product ideation, development and launch through developing of and delivering on business cases, realizing the benefits for system developments and enhancements – across platforms
• Lead and deliver epics for tech development to platform product owner. Coordinate with business product owner as needed
• Lead, conduct, create and coordinate the user acceptance/business scenario testing on a regular basis for the developed functionalities being launched for global usage and adoption
Process design & implementation:
• Define, create and implement global processes for core execution covering Origin, International Transport Management (ITM), Destination and Orchestrator capabilities
• Lead and develop strategic direction for customer service, enhancing digitization and automation journey
• Lead functional product ideation, development and launch through developing of and delivering on business cases, realizing the benefits for system developments and enhancements – across platforms
• Lead and deliver epics for tech development to platform product owner. Coordinate with business product owner as needed
• Collaborate with business product teams to design and define the operability of new products and take part in new product development
• Lead, conduct, create and coordinate the user acceptance/business scenario testing on a regular basis for the developed functionalities being launched for global usage and adoption
Process governance:
• Plan, define and implement global operational standards, policies and performance metrics covering customer experience and productivity
• Govern the process to ensure it meets required quality and compliance standards
We are looking for
You will have solid overall supply chain experience within a large SCM account management role/operational leadership/SCM product management.
It is a plus if you have worked in various geographies and/or having managed a scope spanning across multiple countries.
Furthermore you:
• Have the ability to learn and work in an agile framework with multiple stakeholders on a dynamic application development environment
• Have extensive and current knowledge of end to end SCM covering air, ocean and multi modal freight management concepts
• Have excellent communication, networking, interpersonal and influencing skills to communicate and command respect at all levels. Ability to effectively communicate in diverse technical, cultural, and language environment
• Have strong ability to relate the operational processes with practical implications to customers and operational teams, thereby making a balanced judgement
• Have the ability to develop compelling business cases for improvements and get buy-in from senior stakeholders for execution
• Have excellent project management skills to drive multiple global projects at same time and ensuring a full closure to agreed outcome
• Have the ability to effectively work in a remote environment with multiple stakeholders and team members across globe and in different time zones
• Have strong technical acumen to grasp different technologies and tools for their application and relevance to operational purposes.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 29.4.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København K
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